iPhone 15 Pro Max black screen

Happened to me while traveling in Cairns, Australia. I bought a USB-C charger in Australia by Cygnett which worked fine until I plugged it into one particular plug and it was either charged or 80%+ charged. Suddenly went black and luckily the hot spot still worked so i could use my laptop to troubleshoot with no internet. Otherwise I'd be SOL.

iOS: 17.1.2 (up to date). Model: iPhone 15 Pro, white. Date: 12/9/23.

Woke up to the black screen today. I could hear sounds upon plugging / unplugging and pressing buttons so I tried to turn it off/on and nearly activated SOS. Thankfully it didn't call 911 or send SOS alerts, but I am 100% ticked off that I had to stop troubleshooting because of the potential for this, and the inconvenience of having a completely useless >$1200 brand new phone. After reading these forums I tried plugging it in to the computer, which didn't help, then did the press volume up, press volume down, hold the power button (nothing), then plugged in, unplugged, waited, and tried volume up, volume down, power and it started.

Totally unacceptable. Apple, I want a good phone, and my time back.

Already had my 15 pro max replaced under warranty once due to a fault in the wifi/bluetooth board and this issue. Apple broke the screen and handed me back my phone during an attempted repair. So now same issue with black screen of death a second time. FIX IT!!!

This happened to me two weeks ago. it happened in the middle of the night about 2 AM. I was going to charge it when I realized the screen was black. I did all the things set to do volume up volume down reset with the volume and the right side button turned on waited forever with the two buttons pressed nothing happened. I could hear vibrations and a book that I had been reading was going on and on, and I could turn the volume up or down, but I could not turn off the book, the screen remained black for seven hours. I was going to call Apple in the morning when the screen came on again.

I am worried that this will happen the day. I am about to fly because I will not be able to turn airplane mode on as I have no control over the phone.

Or if I’m using the phone as a GPS in a strange location and this happens and then I cannot use it and I don’t even have a phone because when it’s black you cannot use it as a phone so it’s pretty much a useless piece of equipment!!

This never happened to my iPhone 13 Pro Max. I’m thinking I would like to return this phone and get back my 13 Pro Max that I had traded in but unfortunately I don’t think that would be possible as I traded in my phone to the carrier.

Have any of you had the black screen for seven hours or longer? This is not only frustrating it is scary because I do not like to be in a strange place without a phone and I cannot turn on airplane mode before I get on the plane. So if this happens before I take a flight, I guess I should leave this phone at home.. imagine paying so much for a piece of junk!!!

I've had mine since December but this JUST happened to me this week. So this is STILL happening!!! THANK YOU to all who contributed below. I'll consolidate what worked for me. The one thing I have to add, combining the below, is that

1) A 15 Pro / Pro Max issue (ProMax for me)

2) Regardless of the charging hardware/type, it appears to happen when charging VERTICALLY not horizontally. So maybe it is a gyro issue partially?

Mine never woke up naturally after 30 minutes of pressing buttons (and 🫨 panicking!) This is the fix that worked for me:

* Tap volume up

* Tap volume down

* Press and hold right side button until you see apple logo

...back to normal! (for now...)

I’m with you!!!! Apple needs to fix this so it’s important that everyone report this software problem. They know what the fix is b/c the same exact thing happened to me last year at this time with my new at the time 14 Pro Max! And again this year. As I recall, it had something to do with the rise and wake feature so I turned it off in settings again this year, and I haven’t had a problem since. Good luck.

Same thing here on a 12 Pro Max 512Go, with a standard USB-C cable connected to a USB hub. The phone was laid vertically. I had to reset it using the volume up/down/power button combination. Next time, I'll wait a few minutes to see if the screen turns on by itself, as some comments have suggested. In the meantime, I’ll post feedback on Product Feedback - Apple. I was really concerned that my brand-new phone was already dead.

Have you tried the standard fix? It is called the “force restart” and will not lose your data. Press up volume button briefly, then down volume button briefly, then press and hold the on button until you see the apple appear on the screen (around 10-12 seconds).

Force restart iPhone – Apple Support (UK)

https://m.youtube.com/watch?v=XgZD7tlKyjc

Had this issue the first night I charged overnight. Factory charging cable and an apple block from my iPhone 13 Pro Max. Turned raise to wake off and it has not come back since. Been weeks.

Is it the “Raise and Wake” feature? I disabled mine a couple weeks ago when it did this, and it hasn’t done it since. Although, it had never done it before then either. So is it this or the IOS? Seems like it was happening prior to the previous update.

It happened to me on my iphone 15 pro 3x in two weeks

True, too expensive to have this kind of issue. Bought this as a “reliable” phone but…

My iPhone 15 max went totally dark after charging. After pushing all kinds of buttons it called 911. Decided to call apple support on my fiancés iPhone and they got my phone working again.

My IPhone 15 Pro max did it last night. Had to reset it, but now the date and clock on the display is very faint when the phone is locked and the screen is tapped.

You can set an automation upon charging, to automatically turn OFF - “Always on display” then when disconnecting from charger, to turn ON - Always on Display. That will make your life easier.