iPhone 15 Pro Max black screen

My phone has gone black while charging the last two nights. It will ring, sounds can be heard but the screen will not wake up. Had to press/release the volume up & down button then the on button to turn it back on. The phone works fine all during the day. What’s causing this?!?

Chromecast,

Posted on Oct 15, 2023 5:40 AM

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Posted on Oct 17, 2023 5:21 PM

I have exactly the same issue and I can provide more info about the after my experiment.

  1. This issue happens when using MagSafe dock to charge and when the phone is VERTICAL. It will be fine if the phone is set horizontally with the night clock display feature.
  2. the black screen is not dead. The phone is actually working but only screen not light on.
  3. it will automatically recover after around 3 minutes since you take the phone from charger.
  4. this issue seems only happened for 15 pro / pro max. As my wife’s iPhone 15 never has this issue.
256 replies

Oct 18, 2023 9:22 AM in response to lachaunia

Same thing happened to my wife's new iPhone 15 Pro which she just set up this past weekend. Brand new phone, all updates applied automatically to new phone when transferring data from her old phone, and utilizing an Apple-branded magsafe charger while charging at night. Her phone wasn't responsive this morning but eventually the screen turned back on after being detached from the charger.


Hopefully a software update is going to resolve this...

Oct 27, 2023 4:01 AM in response to lachaunia

I got my new iPhone 15pro in sept and this has happened to me at least 4 times… always while I’m charging! Apple needs to fix this issue! I’m really frustrated! 😞


quick fix- tap volume up, tap volume down, then press and hold right side button until you see apple logo! Or if you can manage to unlock your phone Siri will restart it for you! Hope this helps and apple can fix this mess!

Dec 8, 2023 7:26 AM in response to lachaunia

it happened to me too, i wake up with a black screen on my phone after charging all night on my nightstand. I can feel that still working, but with a black screen. I press the shutdown bottom, and other button trying to resetting, it called 911 and like someone above i could even hang up. I told my husband to call, send text to see if that will make the trick. Finally it came to light again, but today did the same thing again. This time it was on a wireless charger. I pressed the up sound bottom, down sound and side bottom, after 3 minutes it call back, so this is not a problem of the charger, cable… since it did it twice on a different forms of charging. I’m pretty sure this is a software issue, it just started after i downloaded the new IOS. Very frustrating to start the day like that on a phone that does not have more than 6 months.

Dec 8, 2023 8:20 AM in response to lachaunia

Happened to me while traveling in Cairns, Australia. I bought a USB-C charger in Australia by Cygnett which worked fine until I plugged it into one particular plug and it was either charged or 80%+ charged. Suddenly went black and luckily the hot spot still worked so i could use my laptop to troubleshoot with no internet. Otherwise I'd be SOL.


iOS: 17.1.2 (up to date). Model: iPhone 15 Pro, white. Date: 12/9/23.

Dec 11, 2023 5:16 AM in response to lachaunia

I just had this too. Along with the wifi issues and the black screen of death -- the iPhone 15 Pro Max is easily the buggiest iPhone I've ever had and I've owned iPhones since the 3G.


Wirelessly charge overnight -> black screen of death -> alarm goes off in the morning -> panic that I am late to work because I can't tell what time it is -> hard reset the phone (tap up then down volume buttons, then hold far right button) -> phone turns on and works with 100% battery.

Dec 11, 2023 11:26 PM in response to lachaunia

I only had my iPhone 15 pro for 3 days when I got the black screen. It happened whilst charging overnight. The haptics were working but I couldn’t see anything. I eventually did a forced restart & it came back. My digital clock was very faded on the front screen though & didn’t look right so I restarted again & it came back normal.

This has since happened a further 3 times! I’ve changed the charger to see if it was that. The last couple times the force restart isn’t even happening properly. It just stays black then 10/15 minutes later the screen just randomly comes back. There’s no apple logo showing me it’s shutting down or restarting or anything. I’ve had this phone less than a month & it’s up to date with software updates. This shouldn’t be happening with a brand new phone!

I’m now thinking I need to return it as it’s clearly faulty.

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iPhone 15 Pro Max black screen

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