My phone has gone black while charging the last two nights. It will ring, sounds can be heard but the screen will not wake up. Had to press/release the volume up & down button then the on button to turn it back on. The phone works fine all during the day. What’s causing this?!?
Chromecast,
I have exactly the same issue and I can provide more info about the after my experiment.
My iPhone 15 Pro Max just had the black screen of death. Fully charged. Luckily I had laptop and went online and figured out the "volume up, volume down, hold down the power button for 40 seconds" fix. The phone restarted. Apple you need to fix this bug. I paid a lot of $$$$ for this phone.
My 15PM always charges with the Apple MagSafe charger, which lies flat on my desk. So my issue, at least, doesn't have anything to do with charging the phone in a vertical position. Nevertheless, the screen was black this morning. I had to try volume ^v then side button til the Apple logo showed up. Had to try it twice.
Note to all: Control a black screen phone with Voice Control. Say "Siri, turn on Voice Control." Use voice commands to make a phone call.
I disabled that rise and wake, whatever it’s called and haven’t had this issue since. Although, it’s only happened to me once so we’ll see if that’s the culprit.
Use force restart - up, down then hold the on button. Lots of postings here describe this in detail.
You can set an automation upon charging, to automatically turn OFF - “Always on display” then when disconnecting from charger, to turn ON - Always on Display. That will make your life easier.
Try to tell Siri to restart the phone
Hello, thank you for responding. The phone is charged on a wireless charger. The entire screen would go pitch black and nothing on the desktop is visible. The phone still functions regards to ringing, etc but you cannot see anything. The force restart is how the issue is resolved. What I would like to know is why is it happening. It doesn’t happen to my husband’s IPhone 15 and he charges on a wireless charger also.
i put the charging option on the max of 80% in the settings, charged the phone using the Mega wireless charger before going to bed and it stopped at 80%. The phone didn’t go black last night.
Once again, I would like to know why the screen goes dark and doesn’t respond to returning until a force restart is done. Also will Apple do a software update to fix this issue? There are others out there is has this same issue.
If it happens again I will be taking the phone to the Apple Store. I have had the phone just 2 weeks.
Thank you,
La Chaunia
I am having this exact same issue. This unresponsive blacked out screen only happens when I wake up in the morning and I take it off my wireless charger. It takes a minute or two for the screen to show up. Any updates on an update that will resolve this issue?
Me too. I recently purchased my iPhone 15 Pro, and today I encountered the same issue. The screen is unresponsive and remains black after charging but, the phone is working fine. I've always used the original charger and cable from Apple. It's been just a week since I bought the phone. Hope this issue will be fixed soon.
it happened to me this morning as well after charging with MagSafe, and since the screen went black and the way to force restart changed, I couldn’t restart my iPhone at all. I was on my way to work and have no access to other electronic devices to search and check.
Happening to me too! I just got my 15 pro max phone a little over a week ago. I’m on vacation in New Orleans…woke up this morning after using my apple mag safe charger overnight to a black screen!! Woke up my husband after trying everything to figure it out. His 15 (not pro max) was on his Apple MagSafe charger all night and his is fine! We could feel the vibrations on my phone so knew it was on but the screen was pitch black. I ended up doing a reset using the volume up, down and holding power button til it reset and came back on. When is this being fixed?? When we get back home, do I need to go to an Apple Store and exchange this phone now?! Ugghhh. So frustrating.
Hi. This just happened to me too for the first time with my 15 pro max. I’ve been using the apple charging cable and plug bought from apple. The phone was fine when I did a quick charge before going out last night but when I woke up the screen was entirely black, but I heard it do a screenshot sound. My other half found the hard reset set up, did that and it’s back on now, but it’s not helpful having to do that. I hope there is an update soon to rectify this issue.
This is so annoying…I just got my IPhone 15 Pro Max maybe 4-5ish days ago definitely not even a week ago and this has happened for the first time tonight…I am nervous that it will happen again. Should I take it in?! I don’t want to be stuck with a faulty phone. It’s working now after being taken off of the charger. If this happens again I’ll be taking it in. So annoying being that this a is a brand new phone.
This morning I experienced the same issue. Phone seemded to work (by the sound of it and action button (light on), but screen remained pitch black after night charging with cable that came with iPhone Pro 15 and standard Apple charger. Apple software fully up to date! I'll contact Apple for replacing my iPhone (its 14 days old so have the right to return in Europe) if there is no quick fix. Please reply Apple, this seems to become a common issue reading alle these comments with same issue!
IT CALLED 911 AND I COULDN’T DO ANYTHING
I was sleeping and woke up to check the time at 2am and the screen was black. Every key and sequence I pressed worked was responsive, even Siri. I pressed the lock button too many times and it called 911 and blasted SOS to all my emergency contacts and I COULDN’T HANG UP or cancel it. The operator was very upset with me and said I could be charged. I could do nothing but ask her to disconnect the call because my iPhone malfunctioned. After googling how to restart the phone, I had to calm down all my family and friends from the SOS message.
This is HORRIBLE. Imagine I had an emergency where I needed the screen to call a family member or look up my location to give to a 911 operator.
For a company super focused on emergency features this glitch is a huge problem and law suit waiting to happen.
iOS: 17.0.3
Model: iPhone 15 Pro
iPhone 15 Pro Max black screen
