You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
My phone has gone black while charging the last two nights. It will ring, sounds can be heard but the screen will not wake up. Had to press/release the volume up & down button then the on button to turn it back on. The phone works fine all during the day. What’s causing this?!?
Chromecast,
Happening to me too! I just got my 15 pro max phone a little over a week ago. I’m on vacation in New Orleans…woke up this morning after using my apple mag safe charger overnight to a black screen!! Woke up my husband after trying everything to figure it out. His 15 (not pro max) was on his Apple MagSafe charger all night and his is fine! We could feel the vibrations on my phone so knew it was on but the screen was pitch black. I ended up doing a reset using the volume up, down and holding power button til it reset and came back on. When is this being fixed?? When we get back home, do I need to go to an Apple Store and exchange this phone now?! Ugghhh. So frustrating.
This happened for the first time to me last night. I woke up around 0230, although I didn’t know it was 0230 at the time because my phone wouldn’t light up. When I took it off the charger, and put it back on the charger I heard the noise it makes when it makes connection to the charger so I knew the phone was still on. I restarted the phone and thank goodness I knew approximately where the slide to power off button was on the screen. When I turned the phone back on I saw the Apple logo and it lit up normally. I’ve only had the phone for a week, but I hope I never experienced this glitch again. Hopefully, Apple can come up with a solution to this issue. For reference, I use the charger that came in the box, and a Belkin quick charging cube.
I think I was one click away from doing the same thing that you did! This is so frustrating as normal restart does not work. I had the same thing happen with my new 14 Pro Max last year at this time and again with my 15 PRO max a week ago. I recall that I had a very accomplished Apple support person last year who figured out that it had to do with the rise and wake function, and Apple did have a software fix for it at the time. Again this year I contacted Apple support again, and they lodged the complaint And I reminded them that it had to do with their software glitch that needs to be reported by everyone. So what I did in settings, this year was again turn off that function in settings as it will do this multiple times before they do a fix. Let’s hope the 17.1 releasing today has a fix for it. Good luck.
Same thing happened to me last night, I put my 15 pro max on charging but when unplugged the screen was blank but some vibrations and face unlock sound was there. But when I hard restated by pressing volume up+ volume down and then power button it triggered SOS and after few minutes the screen came back. That's very frustrating.
IOS Version 17.0.3
I experienced the same issue for the second time when charging my (launch day) 15 Pro today, resting vertically on a stand, with the USB-C charging cable that came with it.
In my case it's the lock screen that goes dark. A swipe-up will unlock it and all content is visible. It seems to be only the lock screen affected. I tried swiping down to activate the lock screen again and it was very difficult to do so, the phone was practically unresponsive.
This lasted for around 5 min or so and while I was googling for the problem the lock screen came back on.
iOS 170.3
I encountered the same black screen after attempting to charge overnight via MagSafe. The battery had run down fairly low, but heard the "ding" and haptic vibration when I put it on the wireless charging pad. The next morning- the black screen. Tried to charge via a battery pack, and then via a Anker wall charger via USB-C. Then I tried the volume up, volume down, and then pressed the right side button and did a safe reboot. It works. This issue seems to occur when the battery is very low and you try to charge via the wireless pad charger. Perhaps this will be a future (and soon) bug fix. Pass the word on regarding the solution and the hopeful long term fix.
This has also happened to my iPhone 15 Pro. I have never had an iPhone do this. Having what is possibly your sole means of communication not functioning is quite serious. Apple please immediately find and send an update to fix this very DANGEROUS glitch.
Me too! I have a new iPhone 15 Pro & I just experienced the same issue. My wife purchased an iPhone 15 at the same time & so far she has not had the problem. I thought maybe it had to do with the cutover from Daylight to Standard time, but this has apparently been occurring for some time now. C'mon, Apple, let's fix this...
Good afternoon community! Since the original post, the phone hasn’t gone to the black screen since the phone was switched to 80% charging option. Did that first for about a week before also turning off the lift to wake option. It didn’t go black at all on the 80%. Thought I would try turning off the wake to lift after it was suggested on this chat.
Hopefully, Apple do a bug fix soon.
I was hanging up from a FT call when the screen on my 15 Pro Max went completely black. I tried turning it off to restart it, but was unable to. As I was troubleshooting, my mom called. I was able to answer and talk, but it wouldn’t allow me to hang up once the call was finished. I’m extremely frustrated to be experiencing these sorts of problems already when I haven’t even had this phone for a solid month. This seems to be a common problem for the 15 Pro/Pro Max and needs to be addressed immediately. It’s been 30 minutes, and my screen is still black.
Please fix this Apple! What a pain in the ***! I too ended up calling 911 or whatever that is and sirens came on. Luckily no emergency vehicles showed up. Now I know the steps to reboot but why is this happening so much? This is the first time ever, after owning several iPhones over the years. Figures it was the 15 pro max, the most expensive one I’ve owned. lol
Happened to me today! After the night charged the screen went completely black.
Despite the screen blackout, I still can feel the vibration when someone calls.
Hard restart via 'side button' + 'volume button' doesn't work now because iPhone now requires the user to slide on the 'slide to power off' button to proceed (how user able to do that when the screen blackout?). Result of continuing pressing 'side button' + 'volume button' causes siren alarm sounds then route the call to Emergency 999. I was panic and trying to listen to the call and the screen light on again. Do I need to call emergency everytime to fix the issue?
It is frustrating. The forced restart works when the top volume is pressed quickly, then the lower volume button is pressed quickly, then hold the on button like you normally would to turn it on. Pressing it 5 times sets of the emergency alert.
Try the 80% charging limit in settings.
I've had my iPhone 15 Pro Max since just about day one, and it just happened to me the other day. Once again, all Apple charging products. I couldn't figure out how to restart it either and then it "miraculously" started working after about 15-ish minutes or so. I don't know what caused it and I don't know what caused it to start working again. Very weird.
Same happened to me this morning, iPhone 15 Pro Max , MagSafe charger, screen black,
had to do a reset, have to say I got a scare as I really needed the phone today.
Have the phone one month and this is the first time it happened, use MagSafe charger every night.
This really needs a software update to stop this happening.
I have the latest iOS version downloaded.
My phone was charging overnight, apple cord, and apple charging block. Phone was VERTICAL on a stand. Screen was black and when I tried to press and hold VOLUME UP and POWER BUTTON an EMERGENCY ALARM went off and a LIGHT would flash.
This finally worked for me:
Volume up (click fast)
Volume down (click fast)
Then Press and hold power button
iPhone 15 Pro Max
iPhone 15 Pro Max black screen
