iPhone 15 Pro Max black screen

My phone has gone black while charging the last two nights. It will ring, sounds can be heard but the screen will not wake up. Had to press/release the volume up & down button then the on button to turn it back on. The phone works fine all during the day. What’s causing this?!?

Chromecast,

Posted on Oct 15, 2023 5:40 AM

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Posted on Oct 17, 2023 5:21 PM

I have exactly the same issue and I can provide more info about the after my experiment.

  1. This issue happens when using MagSafe dock to charge and when the phone is VERTICAL. It will be fine if the phone is set horizontally with the night clock display feature.
  2. the black screen is not dead. The phone is actually working but only screen not light on.
  3. it will automatically recover after around 3 minutes since you take the phone from charger.
  4. this issue seems only happened for 15 pro / pro max. As my wife’s iPhone 15 never has this issue.
256 replies

Dec 31, 2023 6:37 AM in response to Dogcow-Moof

Just had it happen for the first time this morning. I could hear it making other sounds and notifications coming in, but the screen was completely black. Went to the Apple Support page for advice. It took several times pushing the volume buttons and side button. I've had my 15 Pro Max since the first week of Oct. Definitely going to make an appt. I take care of my 91 yr old dad and have to have a functioning phone. As much as these phones cost, this is a ridiculous issue to have to deal with.

Jan 5, 2024 12:05 PM in response to shafiqnasery

It happened to me for the second time this morning at about 2 AM. it always happens around that time. I pressed volume up volume down quickly and then press on the right button for more than 30 seconds and nothing happened.. so I did the whole thing again and pressed the right button for 40s 50 seconds. Nothing happened.. did it again this time I held the right side button for over one minute before the Apple logo came back on.. i’ll be going on a trip on Sunday and I am not comfortable about this. I plan to bring my iPhone X with me just in case this happens and I will buy a Sim card when I get to my destination in case I need to use it on the iPhone X.


Apple, if you are reading this - this is completely unacceptable!! we pay almost $1600 for this brand new phone in Canada and we should not have to put up with this!!

Jan 7, 2024 12:27 AM in response to lachaunia

This happened to me also. In context, the night before my iPhone 15 pro was fine. All I did was charge it for the night. when I woke up the next morning I tried to get on my phone but the screen was pitch black.


I was confused and I thought I forgot to plug in the charger into the wall. But, I took a screen shot and received notifications. I knew that the phone wasn't dead. I went online onto how to force restart the phone. That didn't work.


I later called apple support to see what I can do and they made an appointment for me the next day. So, I carried my plans of the day using my old android phone. when I come to check on it in my room the iPhone 15 pro seemed perfectly fine.


I'm still gonna go into that appointment I made to make sure nothing is really messed up about my iPhone 15 pro. This is my first iPhone in a really long time and so far I remember why I switched to android.

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iPhone 15 Pro Max black screen

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