iPhone keeps randomly turning off

Hello everyone, I find myself in a rather challenging situation with my iPhone 13 mini. Ever since I updated to iOS 17, my iPhone has been shutting down randomly and refuses to turn back on, regardless of what I try. I've attempted the volume up, volume down, and hold power button technique (trust me, I've repeated this process more times and for longer durations than you can imagine). The only solution I've found so far is to take my seemingly lifeless phone to an Apple store, where they perform a forced reboot. I've had to make this trip a total of three times because I'm a student and can't afford to purchase a new phone outright. This suggestion came from an Apple Genius technician since I originally bought my phone in the US, and it couldn't be repaired in the UK.

Each time I visited the Apple store, they ran a diagnostic test, and each time, everything appeared to be in good health. My battery and hardware checked out fine, and the only explanation the Apple Genius technicians provided was that it's a "glitch." Living this way is not an option for me, as I rely on my phone for both school and work, and I'm currently unable to afford a replacement. I almost got fined in the London subway as my phone had died during a trip and I didn't have a way to prove that I had bought a ticket at the exit. I'm feeling frustrated and like I've been taken advantage of by Apple, the Genius technicians aren't providing me with any sort of useful help or information and I've exhausted all available solutions. I'm strongly convinced that this problem is a result of iOS 17, something that is completely out of my control. What options do I have?


Thanks.


[Re-Titled by Moderator]

iPhone 13 mini, iOS 17

Posted on Oct 15, 2023 1:43 PM

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Posted on Jan 31, 2024 3:34 PM

Hello everyone I am also face same problem in 15 pro max . It’s suddenly off and it’s on in 3/5 seconds automatically. Last few days it’s happened with me . What’s is solution this ? I buy it 1 week .

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56 replies

May 15, 2024 12:29 PM in response to willkg

This is probably the best answer. I took the sim out before seeing this post, but had to take the phone (13 mini) to the Apple Store since I was at a point where it wouldn’t charge, and it wouldn’t even get to the unlock screen before shutting down again. I noticed that the SIM card was actually the problem and removing it earlier when I still had the ability to reset while it was attempting to charge would have most likely fixed the phone and prevented it from getting damaged more to the point where it doesn’t finish booting at all. When I took it to Apple they said it was a rear harness issue since the phone wouldn’t charge at all it wasn’t a battery issue. They obviously recommended I replace the entire part $299 or buy a replacement 13 mini for $400. Apple has seriously gone down hill and they’ve become more like an auto dealership that doesn’t fix the problem or repair decides, but just recommends the most expensive and profitable option (replace the majority of the components, or buy a new phone). I’m sure Apple is aware that the SIM cards are causing the logic board/rear assembly to become unusable, but knowing Apple it’s either a known planned obsolescence method, or they are award of it and prefer to let the phones die from their software update/sim malfunction to make people buy new phones and hardware for repair.


I can confirm that the SIM card was the main issue, since after I removed the sim and tried to use a back up work phone (iPhone 8) until I got a replacement, the phone did the exact same thing as the 13 mini started to break which was go from around 30% battery down to 1% and say it was charging initially but unable to go above 1%, then eventually not say charging at all and continue rebooting. Once I took out the SIM card after noticing that the exact same thing was happening to my iPhone 8, the battery went right back to its previous charge of 30% without it having charged back up. It was then able to charge normally and stopped power cycling. Something with the iOS update causes the sim to overload the logic boards ability to charge the battery, and that inability to charge will cause the phone to be unable to have enough battery to finish booting. Apple knows this is the issue since another used mentioned that an Apple Genius had recommended removing the sim and resetting to fix the problem, but they keep these solutions from the rest of the company/sales people/technicians or tell their employees not to mention it to their customers so the phone will become unusable/unrepairable with this method and they can try to profit from replacing huge components or forcing users to buy a new phone which is all they care about.

Jan 1, 2024 1:53 PM in response to Mysticxe

Hi everyone, this is my first time on here not very tech savvy. I noticed after giving iOS permission to check out Google their 17 point something update, or another a few minutes later “”””” my phone started shutting down. Luckily, I happen to notice and got it back up.. there has to be something in settings where you can be notified or alerted before they do an update. As a matter fact, I just asked Siri if he could notify me before they go to shut down my phone and he said no problem he would add it to the alerts. I’m not anywhere near Tex as most of you as you’re probably my children’s and grandchildren’s age so get into settings and see if there’s something there I know you can find something your are the smartest generation if I may proudly say so?👍🤭

Apr 11, 2024 10:28 PM in response to willkg

The same thing is happening to my phone aswell, I updated my phone to iOS 17.4.1 and after this update, my phone will just switch off every 10 minutes or so while I’m using it. Reading the comments I genuinely think this is the new update that has this bug that is causing our phones to switch off. I hope apple fixes this issue soon because it actually disrupts certain things in peoples lives.

Apr 26, 2024 7:03 PM in response to Senchikoo

Same thing here, iPhone 14 Plus keeps shutting down many times in a day for 2-3 days already. Since iOS 17.4.1 I got some glitch, like the the clickable stuff on a web page does not respond at all when clicking on it. Sometimes I was not able to scroll down a page in safari, Apple News, etc.

those glitch happened in the past weeks.


Now it keeps randomly rebooting, more when Facebook or messenger are opened and if I look a video ou listen to a podcast, it occurs more.


please apple fix that asap.


thanks!

May 15, 2024 1:46 PM in response to willkg

The same thing is happening to me too. I just got a new phone the iPhone 12 Pro Max and after transferring my data and updating my phone to IOS 17.5. The screen keeps shutting off/going blank whenever I'm on my phone, especially on social media apps like Instagram and X(Twitter). When this happens I set my phone down and wait until it turns back on, but it keeps happening. I hope Apple can fit this.

Jun 13, 2024 3:24 AM in response to willkg

I have the iPhone 13 and I’ve only had it for a year and a half. I’m on my phone a lot which I guess probably isn’t great? I’m not tech savvy in the slightest so I’m sorry. But for the past two weeks or so my phones shut off twice in the most inconvenient times. I’d pick up my phone and the screen would be black and no matter how much I tapped the screen or pressed buttons it refused to turn on. I thought I had somehow broken it until I switched on and off the little silent mode button on the side of the phone and it still made the vibration noise. After a good five minutes of freaking out and pressing buttons the phone finally turned on as if nothing happened. It did it again tonight when my phone was at full charge and it did it when it was not at full charge and I didn’t know why it was acting this way. I guessed it was maybe because I have no storage on my phone or because I had somehow broken it but neither option should happen on a phone this new. Anything I could do to help fix it ?? I can’t go out of my way to spend money as I’m just a student, so I’m hoping there’s some free maintenance perhaps I could do myself to make using my phone less of a hassle 😅😅

Jun 13, 2024 2:50 PM in response to KimH44

KimH44 wrote: "I’m having the same issue with my 11pro I just updated to ios 17 and now it’s not turning on at all :("

Kim ~ The long process of applying an iOS update to an old iPhone with a weak battery can be the proverbial "straw that broke the camel's back." So...


Does your iPhone 11 Pro still have its original battery?


And what's the Maximum Capacity % here?...


Settings > Battery > Battery Health & Charging


õ¿õ¬

Jun 16, 2024 12:53 AM in response to willkg

I am using an iPhone 13 and I have the same issue, my phone suddenly shut off and the battery goes back to one percent when it turns on and it stays on one percent and suddenly it shuts off, and it comes back with the percentage. the battery was . right now as I’m writing this comment my battery is one percent but my battery was charged up to 75% earlier. Please I need a fix for this

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iPhone keeps randomly turning off

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