Level 1

53 points

iPhone keeps randomly turning off

Hello everyone, I find myself in a rather challenging situation with my iPhone 13 mini. Ever since I updated to iOS 17, my iPhone has been shutting down randomly and refuses to turn back on, regardless of what I try. I've attempted the volume up, volume down, and hold power button technique (trust me, I've repeated this process more times and for longer durations than you can imagine). The only solution I've found so far is to take my seemingly lifeless phone to an Apple store, where they perform a forced reboot. I've had to make this trip a total of three times because I'm a student and can't afford to purchase a new phone outright. This suggestion came from an Apple Genius technician since I originally bought my phone in the US, and it couldn't be repaired in the UK.

Each time I visited the Apple store, they ran a diagnostic test, and each time, everything appeared to be in good health. My battery and hardware checked out fine, and the only explanation the Apple Genius technicians provided was that it's a "glitch." Living this way is not an option for me, as I rely on my phone for both school and work, and I'm currently unable to afford a replacement. I almost got fined in the London subway as my phone had died during a trip and I didn't have a way to prove that I had bought a ticket at the exit. I'm feeling frustrated and like I've been taken advantage of by Apple, the Genius technicians aren't providing me with any sort of useful help or information and I've exhausted all available solutions. I'm strongly convinced that this problem is a result of iOS 17, something that is completely out of my control. What options do I have?

Thanks.

[Re-Titled by Moderator]

iPhone 13 mini, iOS 17

Posted on Oct 15, 2023 1:43 PM

Top-ranking reply

jamesonnorahgamble

Level 1

20 points

Posted on May 15, 2024 12:29 PM

This is probably the best answer. I took the sim out before seeing this post, but had to take the phone (13 mini) to the Apple Store since I was at a point where it wouldn’t charge, and it wouldn’t even get to the unlock screen before shutting down again. I noticed that the SIM card was actually the problem and removing it earlier when I still had the ability to reset while it was attempting to charge would have most likely fixed the phone and prevented it from getting damaged more to the point where it doesn’t finish booting at all. When I took it to Apple they said it was a rear harness issue since the phone wouldn’t charge at all it wasn’t a battery issue. They obviously recommended I replace the entire part $299 or buy a replacement 13 mini for $400. Apple has seriously gone down hill and they’ve become more like an auto dealership that doesn’t fix the problem or repair decides, but just recommends the most expensive and profitable option (replace the majority of the components, or buy a new phone). I’m sure Apple is aware that the SIM cards are causing the logic board/rear assembly to become unusable, but knowing Apple it’s either a known planned obsolescence method, or they are award of it and prefer to let the phones die from their software update/sim malfunction to make people buy new phones and hardware for repair.

I can confirm that the SIM card was the main issue, since after I removed the sim and tried to use a back up work phone (iPhone 8) until I got a replacement, the phone did the exact same thing as the 13 mini started to break which was go from around 30% battery down to 1% and say it was charging initially but unable to go above 1%, then eventually not say charging at all and continue rebooting. Once I took out the SIM card after noticing that the exact same thing was happening to my iPhone 8, the battery went right back to its previous charge of 30% without it having charged back up. It was then able to charge normally and stopped power cycling. Something with the iOS update causes the sim to overload the logic boards ability to charge the battery, and that inability to charge will cause the phone to be unable to have enough battery to finish booting. Apple knows this is the issue since another used mentioned that an Apple Genius had recommended removing the sim and resetting to fix the problem, but they keep these solutions from the rest of the company/sales people/technicians or tell their employees not to mention it to their customers so the phone will become unusable/unrepairable with this method and they can try to profit from replacing huge components or forcing users to buy a new phone which is all they care about.

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56 replies

eyman33

Level 1

14 points

Jul 13, 2024 10:05 AM in response to willkg

I am having the same problem even though my phone battery is fine and I my phone is ever since I updated my phone to 17.5 I've been having this problem

eyman33

Level 1

14 points

Jul 13, 2024 10:07 AM in response to mysha129

Same here

Aug 16, 2024 6:03 PM in response to willkg

As I am working my phone get suddenly restarted and it is very hanging what to do please tell me the solution

Mysticxe

Level 1

9 points

Nov 12, 2023 10:55 PM in response to willkg

I have the exact same problem! Apple SERIOUSLY needs to fix this as it’s affecting my life as a student. I need it mainly for school and it randomly shuts off for hours and hours then suddenly turns back on. I wish I never updated it to IOS 17! I’ve had so many problems ever since the update I wish I could revert to iOS 16

May 11, 2024 7:36 PM in response to willkg

I own a iPhone XR and last year it randomly just shut off. I tried numerous attempts to turn it back on and don't live near an Apple Store. After 2-3 plus days it will turn on but out of charge. Now this same thing has happened 3 times and has happened again today (Im writing on my Mac) I find this very frustrating as I use my phone a lot for work and other things. I have taken it to a phone doctor and they have just said they can't turn it on it's practically dead.

The first time this has happened it was random but now it has been happening a lot more when I accidentally drop my phone from a low or high area. I don't know if its from any update but I find it so annoying!!! Please fix this!!

May 15, 2024 1:46 PM in response to willkg

The same thing is happening to me too. I just got a new phone the iPhone 12 Pro Max and after transferring my data and updating my phone to IOS 17.5. The screen keeps shutting off/going blank whenever I'm on my phone, especially on social media apps like Instagram and X(Twitter). When this happens I set my phone down and wait until it turns back on, but it keeps happening. I hope Apple can fit this.

May 24, 2024 4:23 AM in response to willkg

My phone just this day occurred exactly what this post all about. iPhone 13 just keep shutting down if not being used. I have no problem if I’m using it. But the moment you put it idle it just turns off on its own. I tried factory reset thru iTunes and phone setting but none helps.

May 31, 2024 2:02 PM in response to willkg

My iPhone 14 Pro Max just died, literally died, one minute it was working next total black out, wouldn’t force start nothing works at all, now I’ve stupidly taken it to a mobile shop to be diagnosed etc, they’ve said that it’s the mother board that has the issue, but why !!! this mobile yes is used but not abused, sure to goodness a mobile costing over a thousand pounds should last longer than 14 months, I can’t afford another one as I’m still paying for this one, has anyone else had this issue, I’d love to know

wlgo

Level 1

12 points

Jun 3, 2024 8:45 AM in response to jamesonnorahgamble

This fix worked!

I also had a problem with my iPhone 13 mini, never happened until upgrading to iOS 17.5, now my phone just randomly turns off and can't turn it back on. Sometimes it works if I plug in with a real Apple thunderbolt cable into a Mac. But also found like @jamesonnorahgamble that taking out the SIM card and pluggin in the phone lets me power up the phone. I didn't see any issues with charging, though.

Jun 13, 2024 2:15 PM in response to willkg

I have a iPhone 13 not even had a year and yesterday I was texting a friend and it shut down and the screen went blank , tried the volume up and down and side button to no avail , so I was then told to charge it but still nothing.

im a bit cross that this has happened as i don’t want to take to the Apple shop as I know it will probably cost a fortune to get it fixed, so can anyone give me some advice on what I can do to rectify the problem I’m faced with , as I use my phone for my work etc.

Alancito

Level 7

30,108 points

Jun 13, 2024 2:50 PM in response to KimH44

KimH44 wrote: "I’m having the same issue with my 11pro I just updated to ios 17 and now it’s not turning on at all :("

Kim ~ The long process of applying an iOS update to an old iPhone with a weak battery can be the proverbial "straw that broke the camel's back." So...

Does your iPhone 11 Pro still have its original battery?

And what's the Maximum Capacity % here?...

Settings > Battery > Battery Health & Charging

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iPhone keeps randomly turning off