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iPhone keeps randomly turning off

Hello everyone, I find myself in a rather challenging situation with my iPhone 13 mini. Ever since I updated to iOS 17, my iPhone has been shutting down randomly and refuses to turn back on, regardless of what I try. I've attempted the volume up, volume down, and hold power button technique (trust me, I've repeated this process more times and for longer durations than you can imagine). The only solution I've found so far is to take my seemingly lifeless phone to an Apple store, where they perform a forced reboot. I've had to make this trip a total of three times because I'm a student and can't afford to purchase a new phone outright. This suggestion came from an Apple Genius technician since I originally bought my phone in the US, and it couldn't be repaired in the UK.

Each time I visited the Apple store, they ran a diagnostic test, and each time, everything appeared to be in good health. My battery and hardware checked out fine, and the only explanation the Apple Genius technicians provided was that it's a "glitch." Living this way is not an option for me, as I rely on my phone for both school and work, and I'm currently unable to afford a replacement. I almost got fined in the London subway as my phone had died during a trip and I didn't have a way to prove that I had bought a ticket at the exit. I'm feeling frustrated and like I've been taken advantage of by Apple, the Genius technicians aren't providing me with any sort of useful help or information and I've exhausted all available solutions. I'm strongly convinced that this problem is a result of iOS 17, something that is completely out of my control. What options do I have?


Thanks.


[Re-Titled by Moderator]

iPhone 13 mini, iOS 17

Posted on Oct 15, 2023 1:43 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 7, 2024 4:50 AM

I have an iPhone 14 Pro, and did the 17.4 update last night. Now the phone will randomly shut down. I can do the volume up/down --> power button hold restart. But it invariably just ends up shutting down again when the phone autolocks. Can someone at Apple please guide on how to fix this?

Similar questions

56 replies

May 23, 2024 5:44 AM in response to willkg

I have a iPhone 13 and the exact same thing keeps happening to mine. All started after updating to 17.4.1 now it wants me to update to 17.5.1 is it worth doing this or is it only going to get worse ? This is the fourth time on I phones that I’ve had an update and it’s wrecked the phone. I swore to god that is never buy another.

Jun 3, 2024 8:45 AM in response to jamesonnorahgamble

This fix worked!


I also had a problem with my iPhone 13 mini, never happened until upgrading to iOS 17.5, now my phone just randomly turns off and can't turn it back on. Sometimes it works if I plug in with a real Apple thunderbolt cable into a Mac. But also found like @jamesonnorahgamble that taking out the SIM card and pluggin in the phone lets me power up the phone. I didn't see any issues with charging, though.

Jun 13, 2024 3:24 AM in response to willkg

I have the iPhone 13 and I’ve only had it for a year and a half. I’m on my phone a lot which I guess probably isn’t great? I’m not tech savvy in the slightest so I’m sorry. But for the past two weeks or so my phones shut off twice in the most inconvenient times. I’d pick up my phone and the screen would be black and no matter how much I tapped the screen or pressed buttons it refused to turn on. I thought I had somehow broken it until I switched on and off the little silent mode button on the side of the phone and it still made the vibration noise. After a good five minutes of freaking out and pressing buttons the phone finally turned on as if nothing happened. It did it again tonight when my phone was at full charge and it did it when it was not at full charge and I didn’t know why it was acting this way. I guessed it was maybe because I have no storage on my phone or because I had somehow broken it but neither option should happen on a phone this new. Anything I could do to help fix it ?? I can’t go out of my way to spend money as I’m just a student, so I’m hoping there’s some free maintenance perhaps I could do myself to make using my phone less of a hassle 😅😅

Jun 13, 2024 2:50 PM in response to KimH44

KimH44 wrote: "I’m having the same issue with my 11pro I just updated to ios 17 and now it’s not turning on at all :("

Kim ~ The long process of applying an iOS update to an old iPhone with a weak battery can be the proverbial "straw that broke the camel's back." So...


Does your iPhone 11 Pro still have its original battery?


And what's the Maximum Capacity % here?...


Settings > Battery > Battery Health & Charging


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Jul 6, 2024 1:00 AM in response to deepu251

deepu251 wrote: "I have i phone 13 and I faced many times my i phone automatically turned of still waching videos"

deepu ~ As an iPhone 13 could be almost 3 years old, it's worth asking about the battery...


Does your iPhone 13 still have its original battery?


And what's the Maximum Capacity % here?...


Settings > Battery > Battery Health & Charging


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iPhone keeps randomly turning off

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