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iPhone randomly shuts off and won't turn back on after iOS 17 Update: Seeking Solutions

Hello everyone, I find myself in a rather challenging situation with my iPhone 13 mini. Ever since I updated to iOS 17, my iPhone has been shutting down randomly and refuses to turn back on, regardless of what I try. I've attempted the volume up, volume down, and hold power button technique (trust me, I've repeated this process more times and for longer durations than you can imagine). The only solution I've found so far is to take my seemingly lifeless phone to an Apple store, where they perform a forced reboot. I've had to make this trip a total of three times because I'm a student and can't afford to purchase a new phone outright. This suggestion came from an Apple Genius technician since I originally bought my phone in the US, and it couldn't be repaired in the UK.

Each time I visited the Apple store, they ran a diagnostic test, and each time, everything appeared to be in good health. My battery and hardware checked out fine, and the only explanation the Apple Genius technicians provided was that it's a "glitch." Living this way is not an option for me, as I rely on my phone for both school and work, and I'm currently unable to afford a replacement. I almost got fined in the London subway as my phone had died during a trip and I didn't have a way to prove that I had bought a ticket at the exit. I'm feeling frustrated and like I've been taken advantage of by Apple, the Genius technicians aren't providing me with any sort of useful help or information and I've exhausted all available solutions. I'm strongly convinced that this problem is a result of iOS 17, something that is completely out of my control. What options do I have?


Thanks.

iPhone 13 mini, iOS 17

Posted on Oct 15, 2023 1:43 PM

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Posted on Mar 7, 2024 4:50 AM

I have an iPhone 14 Pro, and did the 17.4 update last night. Now the phone will randomly shut down. I can do the volume up/down --> power button hold restart. But it invariably just ends up shutting down again when the phone autolocks. Can someone at Apple please guide on how to fix this?

Similar questions

27 replies

May 15, 2024 1:46 PM in response to willkg

The same thing is happening to me too. I just got a new phone the iPhone 12 Pro Max and after transferring my data and updating my phone to IOS 17.5. The screen keeps shutting off/going blank whenever I'm on my phone, especially on social media apps like Instagram and X(Twitter). When this happens I set my phone down and wait until it turns back on, but it keeps happening. I hope Apple can fit this.

Apr 26, 2024 7:03 PM in response to Senchikoo

Same thing here, iPhone 14 Plus keeps shutting down many times in a day for 2-3 days already. Since iOS 17.4.1 I got some glitch, like the the clickable stuff on a web page does not respond at all when clicking on it. Sometimes I was not able to scroll down a page in safari, Apple News, etc.

those glitch happened in the past weeks.


Now it keeps randomly rebooting, more when Facebook or messenger are opened and if I look a video ou listen to a podcast, it occurs more.


please apple fix that asap.


thanks!

May 8, 2024 9:05 AM in response to willkg

My phone started doing this today and won't stop. It won't connect to wifi or 4G so I can't access my bank account, make or receive calls, anything. Went to a Genius Bar and they were of no help. I'm so stressed, I can't afford a new phone. Is it an iOS 17.4 issue? My phone is less than a year old

May 11, 2024 7:36 PM in response to willkg

I own a iPhone XR and last year it randomly just shut off. I tried numerous attempts to turn it back on and don't live near an Apple Store. After 2-3 plus days it will turn on but out of charge. Now this same thing has happened 3 times and has happened again today (Im writing on my Mac) I find this very frustrating as I use my phone a lot for work and other things. I have taken it to a phone doctor and they have just said they can't turn it on it's practically dead.

The first time this has happened it was random but now it has been happening a lot more when I accidentally drop my phone from a low or high area. I don't know if its from any update but I find it so annoying!!! Please fix this!!

May 23, 2024 5:44 AM in response to willkg

I have a iPhone 13 and the exact same thing keeps happening to mine. All started after updating to 17.4.1 now it wants me to update to 17.5.1 is it worth doing this or is it only going to get worse ? This is the fourth time on I phones that I’ve had an update and it’s wrecked the phone. I swore to god that is never buy another.

iPhone randomly shuts off and won't turn back on after iOS 17 Update: Seeking Solutions

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