Mac store sold me a Chinese computer and sold me Apple Care for a different computer
On September 30, I flew from my home in Costa Rica where there are no Mac stores, and took my laptop in for service at a Mac store in Michigan.
An associate advised me that my laptop would need to be sent somewhere else for service.
I needed a computer for work, and could not wait the weeks it would take to service, so I bought a new one from the store, along with Apple Care, while they sent my old laptop away.
I have been traveling on vacation, and haven’t used the new computer much until today, when I received an email that said I only had 14 more days to add Apple Care to my new machine.
This was confusing, because I did buy Apple Care at the time of my purchase.
I looked under “About My Mac”, and the serial number from my receipt doesn’t match the laptop that the store sold me.
Furthermore, as I started to type, I realized that I have Chinese or Japanese characters printed on my keyboard.
I don’t know how to work this keyboard; every few minutes when I hit the caps lock bar it starts to type in Chinese or Japanese.
I spent my morning, instead of doing the things that I needed to do, on the phone with Apple Support.
After 3 hours of speaking to different people, they told me that I need to get in touch with the store I bought the computer from.
I called the store and was told that a manager wasn’t available to speak with me.
I assume that you can understand how upset I am and what a difficult position I’m in now.
I have a laptop that is typing Chinese characters much of the time, I’m in Costa Rica where there are no Apple stores, and I need a laptop that works.
(We don’t have addresses here and in general it’s quite a challenge to send and receive get mail).
I can't figure out how to turn the Chinese keyboard off - I have Googled it and tried everything but it’s still happening.
More than anything, I would like to experience some level of support from Apple in this issue, as I have so far only experienced frustration and wasted time.
This is not my mistake, it is Apple's, and yet I feel I’m the one paying the price, and still have not been able to speak to anyone who seems to care about resolving this.
MacBook Pro 13″, macOS 10.15
