Whatsapp preview images not working

Hi. I’m having an issue where I cannot preview an image from the Lock Screen that’s been sent by WhatsApp. It doesn’t load, I just get a blurry image with the little loading cog. Usually a long press on the message will load the image. Anyone else encountered this? I’m using a 15 Pro Max. Thanks

Posted on Oct 19, 2023 1:15 PM

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Posted on Oct 31, 2023 1:23 PM

Everyone is telling you it’s an Apple issue as it’s happening on multiple apps, including Whatsapp, yet you keep doubling down with your replies. Stop thinking you’re smart, all of your replies have been useless.

43 replies

Oct 19, 2023 2:08 PM in response to lee1101

lee1101 wrote:

Hi. I’m having an issue where I cannot preview an image from the Lock Screen that’s been sent by WhatsApp. It doesn’t load, I just get a blurry image with the little loading cog. Usually a long press on the message will load the image. Anyone else encountered this? I’m using a 15 Pro Max. Thanks

start here https://www.whatsapp.com/contact/?subject=messenger

Oct 29, 2023 2:33 AM in response to lee1101

I am facing the same issue on my iphone 12 after ios 17 update, i cannot preview images or even listen voice notes , it just keeps loading forever, i did go in whats app help section to atleast raise a ticket but they keep giving me stupid Bot responses and suggestions which are not helpful at all. Lets pray if Apple or whats app acknowledge this bug and fix asap

Oct 30, 2023 1:34 PM in response to Toto Venti

For me, it's only on whatsapp as far as I checked. Emails are being loaded properly in the preview window.


I had ios 15 I think, did the update to 16 something, still didn't solve this issue.


It happened after a quick message about whatsapp update I had to do (don't remember I've seen any previous notification about it) around the 25th, and since this update - it stopped loading the previews.

Oct 31, 2023 8:23 AM in response to Sma9788

Sma9788 wrote:

APPLE Tech Support can you please help us on this right away please?!

We invested on the latest devices and we update regularly only to not face such issues really.

So please do not let us down by ignoring this clear issue we are all facing.

For all of you asking for Apple help, there is NO APPLE here in these user to user technical forum, as stated in the term of use.


ALL OF YOU need to take this energy and let Whatsapp developer know or look at their support site. Whatsapp is NOT AN APPLE app.

Oct 31, 2023 12:51 PM in response to Hoops1616

Hoops1616 wrote:

This has happened to me. I deleted WhatsApp and reinstalled - it did work for like gif but then stopped working. Reset the phone, changed the notification settings. Nothing will work. I’m glad it’s not just me but would be good to have this sorted. I thought the IOS update would help but nothing. Sad times.

Then let whatsapp know, it a sad time for you that their app isn't working correctly.

Oct 31, 2023 1:29 PM in response to ber729

ber729 wrote:

Everyone is telling you it’s an Apple issue as it’s happening on multiple apps, including Whatsapp, yet you keep doubling down with your replies. Stop thinking you’re smart, all of your replies have been useless.

The OP stated in this thread the issue is with Whatsapp.

Not sure why you guys are so hard headed, let Whatsapp developer know, or look at their support site.

Complain to Whatsapp, use the same energy to complain to them.

Whatsapp preview images not working

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