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em11y Author

Level 1

9 points

Apple Pay/Wallet pops up and covers screen when trying to scan other document

How can I disable Apple Pay / Wallet from coming up on the screen when I am trying to scan a bar code or QR code boarding pass on my phone at the airport? Many airlines don’t have the ability to add their boarding pass to the Apple Wallet so we need to be able to scan the pass in an email, the airline’s app, or a screenshot in my photos.

Whenever I try to scan that document, Apple Wallet automatically pops up, covering the screen with the credit card prompt, making it impossible to scan the desired document and holding up lines at the airport.

I found dozens of threads on this issue going back 9 years on the Apple Support forums, with no solution provided by Apple. Anyone ever figure this out? Yes, my iPhone is updated to latest iOS.

iPhone 13 Pro

Posted on Oct 24, 2023 2:34 PM

Top-ranking reply

Zanapher

Level 1

14 points

Posted on Jun 1, 2024 1:57 AM

There is a trick to circumvent the problem (which I used in your exact situation at a French train station). You can bring your phone close to the reader (keep it face up so you can see the screen) which will trigger Apple Wallet to show up. Now while keeping the phone close to the reader, close the Wallet app to display your train ticket and turn the phone around so the scanner can see your ticket.

It turns out that as long as you stay in range of the NFC reader Wallet won’t reappear automatically. It’s still annoying that we have to use such a trick, but it works pretty well at least.

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Apple Pay/Wallet pops up and covers screen when trying to scan other document

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