You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch Ultra battery draining while on charge after updating to OS 10.1

After I update my Apple Watch Ultra software 30mins ago the battery keeps draining while the watch is on charge. It was on 80% and while on charge with the green bolt sign showing it’s dropped to 76%


I’ve tried restarting my Apple Watch Ultra and iPhone 15pro but the battery percentage still drops on my Apple Watch Ultra while on charge.


my iPhone 15pro software is up to date too with ios 17.1.


how to fix this. Please advice

Posted on Oct 25, 2023 1:46 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 2, 2023 9:38 PM

Yes I have ultra 1 and updated and samething. Use to get 48 hrs out of watch and now get less then 8 hrs plus getting no help!

148 replies

Oct 28, 2023 1:41 PM in response to BeakyBuzzard9

Just spoke with apple customer support: and the only solutions are

  • return the watch and ask for an OS downgrade to 10.02
  • wait until a new upgrade is released

They recommended not using the watch in the interim period. 


I have asked that this case be escalated and made reference to other users (you!) having the same issue. The support has escalated this accordingly.


So no solution (yet), but at least flagged and hopefully not too long to wait. 


*** UPDATE


Interestingly the apple support removed my earlier post, stating the this was no place for developers discussion.


So let me be very clear: I installed the released 10.1 update which was pushed onto all devices - NOT a beta. Your own support referred to it as ‚beta‘ - however it clearly isn’t and this post absolutely belongs here.



[Edited by Moderator] 




Oct 30, 2023 5:52 AM in response to BeakyBuzzard9

This is wild. I had a 5+ year-old Apple Watch SE that worked fine (despite having a busted side button). Like a good little Apple customer, I keep my software updated and the 10.1 update murdered the poor thing. I figured after five years, it just gave up the ghost. I went up to the Apple store and bought a brand new Ultra 2 and the thing dies after a couple hours. I've shut everything off. It's essentially a pretty brick on my wrist that drains 15% just by walking a mile.


I really hope they rush a patch out asap. This is very disappointing. The reason I stick with Apple is because everything "just works".

Apple Watch Ultra battery draining while on charge after updating to OS 10.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.