My iMessage won’t work since adding the iOS 17 update. How do I fix this problem?

My iPhone completed the iOS 17 update and now my iMessage won’t work.

iPhone XR, iOS 17

Posted on Oct 26, 2023 12:56 PM

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Question marked as Top-ranking reply

Posted on Nov 10, 2023 3:53 PM

My phone is fixed! I went to the Genius Bar a few days ago and they were stumped and couldn’t help me. I scheduled a call with Apple support and as part of their normal troubleshooting they reset my connection to the iMessage server on their side and had me restart my phone. It instantly started working. If you’re having problems, I suggest you schedule a phone call with Apple support. They have more robust troubleshooting systems an additional access than the in-store folks do.

72 replies

Oct 27, 2023 5:56 AM in response to M-vRic44

M-vRic44 wrote:

I cannot reply to anyone’s messages!
I’ve turned messages off & restarted my iPhone 4 different times, too. Not able to send a message.
Is there a way to uninstall the 17.1 update?

What phone do you actuatlly have? An iPhone 4 cannot run iOS 17. Your original post says that you have an iPhone XR.

To be clear, you say you can't send iMessages. Can you send SMS (green) messages?


No, you cannot remove iOS 17.1.

Oct 28, 2023 10:00 AM in response to IdrisSeabright

Yes, the mobile number is selected and has a checkmark next to it. Whenever I have “initiate new conversations” with the phone number checked, it won’t allow me to send iMessages. I have to have one of the emails checked, but then the iMessage doesn’t come from my phone number it comes from an email and people receiving my message see my email rather than my contact.

Oct 30, 2023 6:01 PM in response to M-vRic44

Nothing that was done in days has fixed my iphone 15 pro max after the 17.1 update. today i had to buy a new iphone and its on 17.0.3 and it works perfectly fine. I think apple should have replaced my phone being that their update is what screwed up my phone. I will wait about a week and hope that apple puts out a patch to fix this issue if not i am going to unfortunately have a battle with Apple so that they replace my phone. wish me luck. now i have an ipad and an iphone 15 pro max that imessage does nto work on.

Nov 2, 2023 3:47 AM in response to Tanvirctg088

Nothing is going to work until Apple outs out a software fix. I had to get a new phone and not update from 17.0. When the fix is rolled out I will try on my iPad, if it works then I will upgrade my iPhone. I cannot believe such expensive phones and I was left to walk out of the Apple Genius Bar with no solution nor will they exchange my phone. Pretty ****** at a company many are loyal to for years.

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My iMessage won’t work since adding the iOS 17 update. How do I fix this problem?

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