My iphone 15 won't scan QR codes

Hello,


Ever since I got my last iPhone (14pm) I have had this issue.


I thought it would be solved but it's a full year later and my new iPhone (15 pro max) still cannot scan QR codes.


This is exclusively for IN APP QR code scanning.


For example, to setup a wifi device on my home network, google has me scan the QR code of the router.


When I open the qr scanner in the google app, the camera is unfocused and blurry. Leaving it unable to scan the qr code.


Sometimes, If I back psychically back the phone up away from the code, it can scan. However, most of the time, this trick doesn't work as it's far too small/far away from the QR code to accurately scan it.


What is going on?


When will this be fixed?


iPhone 15 Pro Max

Posted on Nov 1, 2023 12:20 PM

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Question marked as Top-ranking reply

Posted on Mar 23, 2024 2:54 AM

It's not a bug with camera focus, you are trying to focus on a QR code located too close to the camera lens to be focused on.


You do not need to fill any box depicted on-screen with a bar or QR code, as long as it's visible and the image is in focus, the software can recognize it.


For best results, hold your phone at least 6" or so from the code you are trying to scan (for an iPhone 13); for an iPhone 14 or 15, keep the device 8" away from the code.

103 replies

Nov 26, 2023 4:18 PM in response to dschoolxlt

this video from a popular you tube creator has the Exact issue. It is his number one long term issue with iPhone 15 Pro…


Photos of up close items like barcodes etc are terrible for the new iphone 15s. I take up close photos of tech items for work and this is the WORST iphone camera I have had since


iphone 6!


Read the comments on this video. This issue is the software and the phone it is NOT the user and HOW your are using it. Remember it “just works”


https://youtu.be/s2vlKvmf3pU?feature=shared

Dec 20, 2023 11:58 AM in response to Dogcow-Moof

This is false. If the phone goes into a photographic mode on its own that doesn't like close up photos and there is no way to tell the phone to get OUT of that mode, then that's not the app. That is the phone choosing that mode. Even if I have never chosen that mode prior, nor is the camera app IN that mode... Right now all my 3rd party apps that read QRs internally, like lastpass, google authenticator, lastpass authenticator, discord, do not focus on the QR unless I move like 4 feet away. Kind of crazy.

Jan 10, 2024 3:51 PM in response to Appleaday101

There are endless numbers of apps that can scan with zero issues from companies like Amazon, Barnes and Noble, Kroger, Scandit, Walgreens and Walmart.


If you find a company's app doesn't, contact them for assistance.


The key is to hold the phone far enough away so it can cleanly focus on the bar code, at least 200mm / 7.7".


In particular, the Safeway app does no visual or audio confirmation of a scan, instead it provides the results in an area below what you show in your video if set to "Deals" mode, as your app is.


To scan a product, you need to tap "Product" rather than "Deals."


For the lottery ticket, you are holding the phone too close to the ticket; hold the phone further away so it can focus on the ticket; you don't need to fill the box with the code.

Mar 18, 2024 5:25 PM in response to mediavue

The Camera app can go into macro mode and it can scan QR codes, but third-party apps do not need to do so.


Apps from Amazon and Walmart, to name two, scan codes without going into macro mode, there's simply no need to.


This third-party app does an excellent job of scanning codes with just the normal lens:


https://apps.apple.com/us/app/scandit-barcode-scanner/id453880584

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My iphone 15 won't scan QR codes

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