iOS 17.1.1 - Issues with iPhone touch screen

This morning I updated my iPhone 15 pro (3 week old phone) to iOS 17.1.1. Prior to the update everything worked fine. After the update the touch screen does not respond. The screen works and the buttons work, but the touch feature is completely unresponsive. I have restarted the phone using the up vol, down vol and hold the power button several times with no success on restoring touch.

I can still wirelessly charge my phone, but wired charging does not work either. (this is also a new issue post 17.1.1 update)


Anyone else seeing these issues? Any suggestions before I go back to ATT?


[Re-Titled by Moderator]

Posted on Nov 8, 2023 4:47 AM

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Posted on Nov 10, 2023 8:34 AM

FIXED!!!! Thank you to those that recommended Apple Configurator!! I downloaded it from App Store, connected my phone and followed Step 3 here... Revive or restore a Mac with Apple silicon using Apple Configurator – Apple Support (UK) (appreciate it's a Mac post but step 3 applies to iphones too)


No factory reset or loss of data or the pain of setting up banking apps and apple pay etc.... :)


129 replies

Nov 18, 2023 7:36 AM in response to mlwarren75

I also updated my IPhone 14 pro to the latest iOS and most of the time it works fine but yeah the screen is sometimes unresponsive (scrolls up when i want to scroll down, opens apps that i didn't press, lagging on my scrolling...) Wired charging works for me but unlocking my phone sometimes is a hustle.


For now it works normal but please i need answers to fix the issue before i take it somewhere to get it fixed, does updating it to the next update restores the responsiveness of the screen?

Nov 18, 2023 12:20 PM in response to usmc668

I use iphone 11 and even though I'm experiencing issues with the touch screen and screen itself. It's very mild compared to what you and even more for others in what's been happening. For me it's mostly the keyboard and I use Gboard as my keyboard. A lot of times I've experienced it looking like the default keyboard when I press a key right after it comes up. Yet it's still functioning as Gboard and I have to switch to default keyboard then back to Gboard to get the custom settings to work and in part because I didn't really like the layout of the default keyboard. Unfortunately for a number of people using iPhone 15 & I think 13. The touch screen becomes completely unresponsive and requires a hard reset since hard restart doesn't work for them. My issue is mildly annoying and I can wait to see if it's fixed in the next update. If not I might have to do hard reset myself.

Dec 3, 2023 1:27 PM in response to mlwarren75

my iphone 15 which is barely a month old updated to 17.1.2 last night and now wont charge nor will the touchscreen work. apple support chat was no help and sent me an authorized repair store which did nothing. my only options now are to go to another repair store or send my phone in and wait up to 5 business days with no replacement. im a hospice nurse and literally can not work without my phone. i cant reset it from icloud either. now it has died and wont charge at all.

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iOS 17.1.1 - Issues with iPhone touch screen

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