iOS 17.1.1 - Issues with iPhone touch screen

I contacted apple and they say that it is a software issue they’re pretty sure at least. Thankfully they have gotten reports of this problem other then mine and finally after numerous calls of the same issue it seems like they’re finally informed that there is actually a problem, and more importantly it’s not just a problem i’m facing, but others as well which obviously sucks but is more comforting for me. Hopefully ios will fix this issue soon and let’s cross our fingers and hope that this is just a ios bug.

I have the same issues - unfortunately my appointment at the apple store will be sadly on next friday. The genius thought it could be an issue with the screen. The Apple Online Support couldn't help. I am trying the recovery at this moment. The first time didn't work.

I know that I am not the person that you’re replying to. but i’m literally so sorry you’re facing the issues that you’re facing you’re definitely not alone, I’m currently experiencing the same issues that you are and my restore didn’t fix the issues at all, I don’t even honestly care to have an appointment about this cause I honestly think it’s time for apple to just stop appleing. at this point it’s getting embarrassing

you might be able to still do a hard reset on the phone. Just need a PC or. Mac with iTunes installed on it and logged into the same Apple ID as your device. When connected with a USB cable to the computer and have iTunes open. There's an option available for a factory reset on the device. Also it's through iTunes that you can also save passwords on any backups made which is probably recommended before you reset your phone. I believe you can also save the backup in a manner in which it's a separate or alternate backup but I don't remember if it will still override any current backup you have. It's been a while since I did this but it's possible you might be able to select what is backed up. I recommend just the personal files you want kept such as photos, music and documents along with passwords if you used the built-in keychain. I'm not sure if you can leave out anything involving the updates or if those are excluded but it's worth at least taking a look at it. If you're able to reset the device but it's still acting up or no change. You might have to take it into an Apple Store to have it looked at. This can be a sign of more severe damage to the device but hopefully it's not truly bricked (a bricked device tends to have problems booting up and even buttons may not actually work. For PCs this can be from messing with the wrong registry of the computer or changes in certain critical files that turns it into an expensive paperweight and irreparable damage that can't be undone. Given the security measures of iphones in preventing users from accessing anything that can do this isn't possible jailbreaking the device. If you never did that on purpose someone at an Apple Store can also check if a jailbreak was done on the device or if there's anything else that contributed to the problem.

I recommend you have it looked at by someone in an Apple Store. If reset of the device (as in erasing everything and putting it back to how it was when it was first purchased or factory default.) I wasn't sure what you meant by refresh as in reset or just restarted the device such as hard reboot or something similar to turning off and on the device. If the latter then you may need to do a hard reset by connecting it to a computer not sure how much it's different with Mac but PC you need to have iTunes running and logged in to save Apple ID as the device and do it through the options in iTunes. If you have tried this then it needs to be looked at more thoroughly by someone more trained such as a tech at Apple. It's possible that this could be more severe and a number of possibilities but I'm not trained in such matters regarding Apple devices and can't provide anything specific that someone at an Apple Store can. Hopefully it's not as bad as what it could be but personally I'd rather get it checked properly and have it accurately diagnosed.

did you try to run the recovery by connecting it to a PC with iTunes or Mac? I believe this method does a more thorough recovery than the option in settings. I could be wrong it's been a while since I looked into this but I believe it's through iTunes recovery tool that you're able to fix a phone that had been jailbreaked also it's through the iTunes that saved passwords on device can be backed up so you have them when you perform a reset of the device. Backups through WiFi don't have saved passwords and a number of other things that are backed up using iTunes. If you did use itunes to recover the device and it didn't fix the issue or wasn't able to fully recover such as an error occurred during the process. Your appointment with the Apple Store is your best option in at least finding out what happened to it and any possibility of it being fixed.

Refresh as in literally erasing all content and settings and setting the phone up as new and therefore it still does it. I’ve kinda gaven up and am just gonna wait it out till I maybe just buy another one.

Sorry if i’m replying to the wrong person at this point. At the time I wrote what I wrote I genuinely cared about getting this issue resolved however I have just accepted that it probably won’t be getting resolved until I get a new phone. sorry for the confusion.

Tried that on mine several times and it didn’t work. Wouldn’t connect to PC or charge through wired charger Phone ended up having to have a midi replacement and new screen. None of the fixes stated on this thread would work on mine.

I just finished updating to 17.1.2. on my iPhone 11. It didn’t work at all. The only way I can type letters M, O, and @ is if I turn my phone sideways. If I try right side up, I have to repeatedly hit it over and over until the letter pops up, or I just give up. Also the screen is still very sensitive. It can be difficult to swipe off open screens, or I barely touch the phone and apps are popping up. I swear this thing has a virus because I had at one time apps popping up like crazy all by itself and I wasn’t even touching the phone. What scared me was my contacts opened and it randomly selected someone and it started typing a message. It was a coherent message too. I got the phone to shut down thankfully before anything was sent. I know my phone isn’t as bad as some of you on here, but it’s enough for me to say goodbye to the iPhone. Hello Google Pixel.

odd I'm using iPhone 11 and not having this issue. At first it seemed like the update fixed the issue but a few hours later it started up again. When keyboard comes up I see 1-2 keys come up as if being long pressed then the keyboard suddenly changes to the default keyboard from Gboard. It's a minor inconvenience that doesn't happen every time but it is frequent and usually when I'm holding it sideways. I am aware that some iphone users including myself have also been experiencing issues with a game we play right after the update or within a few hours of it. Ranging from black screens to certain malfunctions however it could be something that was bad timing. Even this was more minor inconvenience I experienced with most of the issues being resolved except one.

Same issue for my iPhone 13 Pro (1.5 year old) post upgrade to 17.1.1 the touch screen went unresponsive after one day. Reset or update/restore also did not help. No Face ID nor PIN unlock not working due to touch freeze.

my iphone 15 which is barely a month old updated to 17.1.2 last night and now wont charge nor will the touchscreen work. apple support chat was no help and sent me an authorized repair store which did nothing. my only options now are to go to another repair store or send my phone in and wait up to 5 business days with no replacement. im a hospice nurse and literally can not work without my phone. i cant reset it from icloud either. now it has died and wont charge at all.

I had the same problem on a 15 Pro and was able to get it resolved using Apple Configurator.. Here's how I did it.

First I went and downloaded the software update from ipsw.me

Then, In apple configurator, right click the device > advanced > Revive Device. When it asked if I wanted to restore I held Alt key and clicked Restore. It then allowed me to go and get the ipsw.me software update from my downloads and installed it.

I did not have a recent backup and was pretty bummed about losing the last year of photo's luckily this worked and I didn't lose anything.

I had the same problem, but when using Apple Configurator, I get an error something about boot null. The solution is to update to MacOS sonoma 14.1.2 and now its working again. No need to reset and lose precious data.