Apple Pay/Wallet not working after iOS 17.1.1 Software Update!

After my iOS 17.1.1 software update this morning, my Apple Pay / Wallet does not want to work. I have tried to reload my cards from the Bank Apps, I have restarted and I have logged out and back into my Apple ID Profile, all without success. What is the fix, please?

iPhone 13, iOS 17

Posted on Nov 9, 2023 5:44 AM

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Posted on Nov 19, 2023 10:56 AM

My iPhone 12 updated to iOS 17.1.1 overnight. Did some sort of data recovery process upon reboot but when it started up again I got a message saying there was an Apple Pay issue. Apple diagnosed remotely that there was an Apple Pay sensor issue, suggested I go to the local Apple Store to have the software re-installed. Rep there did not even offer to re-install, just went straight to needing a $465 CAD repair. Was a bit sassy with me when I asked why the pricey repair when the problem was clearly caused by the software update. Totally not acceptable IMO, Apple! I will try multiple reboots in the hopes it will help. Phone still works otherwise and sure, I can pull out the actual card but it is frustrating that Apple's update messed with the hardware on my phone. UPDATE: I removed my cards from Apple Wallet and then tried to re-add, but got an error message that I could not set up Apple Pay. Rebooted and was able to add one card successfully, but another shows up as a previous card and I get an error to try later when I try to re-add it. Will keep rebooting in the hopes that I can add the second one and then keep my fingers crossed that I will actually be able to use Apple Pay. UPDATE 2: The card that was showing up as a 'previous card' could not be added after several reboots, I discovered that I was able to remove it from the 'previous card' list by tapping on 'previous cards' then on Edit, and then the removal icon. Was able to successfully add it back into my wallet after that. WHAT A SCAM THAT APPLE WENT RIGHT TO A COSTLY HARDWARE REPAIR.

116 replies

Nov 26, 2023 12:55 AM in response to ScarletTerblanche

A user on reddit.com posted 6 days ago about Apple Pay not working on iPhone 15 Pro with iOS 17, but mentioned that it was solved with the 17.1.2 b.eta for iPhone 12. Hopefully, this means Apple has truly fixed the issue for good and it's not just a temporary fix that only works 1-2 times after a reboot.


Source: (3) Apple Pay Not Working on iPhone 15 Pro (iOS 17) : ios (reddit.com)

Jan 11, 2024 8:53 PM in response to ScarletTerblanche

I was using iphone 13 and was using Apply pay with multiple cards seamlessly, then I believe after automatic update to IOS17.1.1, it stopped working, everything is fine like normal, it shows card ready to pay everything else but I doesn't read at the card reading machine, which is embarrassing as well, I contacted apple support and they asked all normal procedure to do like network reset, hard reset, language country etc normal stuff, add and remove cards, all to no success, I contacted them three times they are unable to help, moreover they do remote diagnostic and it says all hardware are fine as well, after while I used it and it started working next day again same issue, no working

Nov 24, 2023 5:41 PM in response to ScarletTerblanche

Apple Pay still not working on IPhone 13 Pro Max after 17.1.1 following hard reset, log out of iCloud and hard reset, ERASE and reinstall, still no luck, called Apple, reinstalled the update, still no dice, have reset 30 times even through iTunes no bueno. Seems like the 17.1.1 “Apple Pay Fix” has only broken more people. Additionally, multiple glitches all day, screen black (can hear sounds and feel vibrations), screens flickering, etc. Seems extremely intentional, after seeing “I need to pay money to have this fixed” from several people.

Nov 25, 2023 11:09 AM in response to ScarletTerblanche

I had similar issue after updating to iOS17. I tried contacting Apple support through chat and did some diagnostics and said it is most likely hardware issue. The agent advise me to either go to Apple Store to do a more advance service or have a conversation with senior tech support on the phone which I did. However the supervisor, Nick, who I spoke to was not helpful at all and very dismisive. I have iPhone 13 Pro Max with expired Apple care (as I intend to upgrade to iPhone 15 in a couple of months anyway) and suggested that I go to Apple Store and pay out of cash for an that they have created in the first place (by upgrading to iOS 17). I never dropped my phone or submerge it in water that may have explain the hardware issue. The problem just started after the upgrade.

Jan 6, 2024 1:33 PM in response to suzqco

I was trying to do that, but surprisingly I could not sign out of my icloud or honestly do anything with my icloud beside how much storage i have left. I needed to access it to cancel the storage plan i had to take out the card in my account. I ended up putting in another that i did not want to and fixed the problem. the problem was that apple was trying to say my card was expired and the security code was put in wrong. 1) my card does not expire for a couple of yrs now 2) how could I have used my card for over the last yr in my phone if the security code was wrong??

Nov 24, 2023 3:20 AM in response to suzqco

Hi folks, I'm hoping for some help. iPhone SE has the problem listed above... scanning for my dad with his diabetes sensor has been intermittent for last few weeks (since upgrading to 17.1.1).. .he doesn't use Apple Pay.


I've just found you guys. Librelink, unable to assist. due to me not understanding their accent, or them mine, I have been searching all day for NSC errors not NFC...


On apples advice I have reset the entire phone and added only the librelink app that my dad urgently needs and it won't scan his diabetes sensor. We know it's not the app as it works on an old iphone7 and my phone.


I don't know what else I can do. it seems I've done the extreme thing of a full factory reset (via computer, not phone)... and 5 hrs later still no fix.


Any help / guidance is very much appreciated.

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Apple Pay/Wallet not working after iOS 17.1.1 Software Update!

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