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User profile for user: KennethBradley
KennethBradley Author
User level: Level 1
6 points

Pixelated iTunes on Windows 11 PC

I purchased a movie from iTunes. The download was successful. The playback, however, is green and pixelated. The sound is fine. I have updated iTunes with no success. I uninstalled it in hopes that would correct the problem. And then reinstalled it. Now, I get a message that says, "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes."


I can't find any helpful tutorials on what to do. Any ideas would be greatly appreciated!

Windows

Posted on Nov 14, 2023 2:13 PM

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User profile for user: javaliga
javaliga
User level: Level 10
119,451 points

Posted on Nov 14, 2023 2:51 PM

It is possible that a corrupt preference file may cause iTunes to fail at launch with one of these errors:

  • The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes.
  • The folder “iTunes” is on a locked disk or you do not have write permissions for this folder.
  • The iTunes Library.itl cannot be found or created. The default location for this file is in the 'iTunes' folder in the 'Music' folder.

It may be worth trying the shift-start-iTunes method (option on a Mac) to actively select the .itl file that should contain your library. If you still get the error message try Repair security permissions for iTunes for Windows and/or check for interference from anti-virus software.


For more info, see:

Empty/corrupt iTunes library after upgrad… - Apple Community


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User profile for user: javaliga
javaliga
User level: Level 10
119,451 points

Nov 14, 2023 2:51 PM in response to KennethBradley

It is possible that a corrupt preference file may cause iTunes to fail at launch with one of these errors:

  • The file iTunes Library.itl cannot be read because it was created by a newer version of iTunes.
  • The folder “iTunes” is on a locked disk or you do not have write permissions for this folder.
  • The iTunes Library.itl cannot be found or created. The default location for this file is in the 'iTunes' folder in the 'Music' folder.

It may be worth trying the shift-start-iTunes method (option on a Mac) to actively select the .itl file that should contain your library. If you still get the error message try Repair security permissions for iTunes for Windows and/or check for interference from anti-virus software.


For more info, see:

Empty/corrupt iTunes library after upgrad… - Apple Community


Reply

Pixelated iTunes on Windows 11 PC

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