Cannot add gmail account to macmail

Hi, I have been using macmail with a gmail account for years. Today, there was a problem with the gmail account and after troubleshooting for a while, I ultimately choose to delete and reload. However, I cannot reload. Every time I click on google account, it now says "Authentication Failed. Failed to authenticate with google please try later." Of note, I do not have a yahoo to add but I clicked on that and received a similar message so am thinking it is something wrong with my macmail as opposed to google per se.

MacBook Pro 13″, macOS 12.6

Posted on Dec 1, 2023 7:39 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2023 7:42 PM

mwdonn Said:

"Cannot add gmail account to macmail: Hi, I have been using macmail with a gmail account for years. Today, there was a problem with the gmail account and after troubleshooting for a while, I ultimately choose to delete and reload. However, I cannot reload.[...]"

-------


Getting gmail to Work:


Use a New App Password:

Try a new App Password. Sometimes, changes (i.e. updates) are made to the device, and then mail server syncing becomes an issue (which is what a new App Password it intended to fix). Go here for gmail: Sign in with App Passwords - Google Account Help - Goog

3 replies
Question marked as Top-ranking reply

Dec 1, 2023 7:42 PM in response to mwdonn

mwdonn Said:

"Cannot add gmail account to macmail: Hi, I have been using macmail with a gmail account for years. Today, there was a problem with the gmail account and after troubleshooting for a while, I ultimately choose to delete and reload. However, I cannot reload.[...]"

-------


Getting gmail to Work:


Use a New App Password:

Try a new App Password. Sometimes, changes (i.e. updates) are made to the device, and then mail server syncing becomes an issue (which is what a new App Password it intended to fix). Go here for gmail: Sign in with App Passwords - Google Account Help - Goog

Dec 2, 2023 7:02 AM in response to mwdonn

mwdonn Said:

Thanks. I set up a new App password but not sure how to operationalize from there. I still get the same error message when trying to add gmail account saying "cannot authenticate" and there is no place to enter the app password. Thanks in advance for your help.

———-


You are welcome.


Adding Account Via an App Password:

The app password goes where your normal password goes. So never your eMail address, and then use the Ap password for the password.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot add gmail account to macmail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.