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Macbook Pro 16" 2019 model Recall

My MPB 16" 2019 model had logic board failure 3 times within 3 years. Apple is saying I have to get my logic board replace with my expenses. I have already replaced 2nd time with my own expenses. It won't make sense spending another penny on this laptop as I can get a new one with the repair expenses. Also there is a high chance of logic board failure again. At what point of time Apple would replace or recall a defective product with a new one?

MacBook Pro 16″, macOS 14.0

Posted on Dec 1, 2023 8:02 PM

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Posted on Dec 2, 2023 9:54 PM

Hi, I have already contacted apple several times and their decision was I have to pay for logic board replacement once again. If logic board fails next time, they may replace. When I asked why would logic board fail 3 times in 3 years, their response was it might be because of dust, software usage, etc. I have had MBP 2010 model and it worked fine for 10 years with no problem under same conditions and same usage. They don't have answer to my question. Its a big disappointment that the decision is not in my favor. I wouldn't waste another penny on this laptop. Besides I lost my data and photos for the 3rd time although I have to backup data....I can't keep backup every single day with fear I may lose data.

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16 replies
Question marked as Top-ranking reply

Dec 2, 2023 9:54 PM in response to Johnb-one

Hi, I have already contacted apple several times and their decision was I have to pay for logic board replacement once again. If logic board fails next time, they may replace. When I asked why would logic board fail 3 times in 3 years, their response was it might be because of dust, software usage, etc. I have had MBP 2010 model and it worked fine for 10 years with no problem under same conditions and same usage. They don't have answer to my question. Its a big disappointment that the decision is not in my favor. I wouldn't waste another penny on this laptop. Besides I lost my data and photos for the 3rd time although I have to backup data....I can't keep backup every single day with fear I may lose data.

Dec 3, 2023 9:06 AM in response to Phalgun27

<<. I can't keep backup every single day with fear I may lose data. >>


oh YES, you can! Backup as often as about every HOUR!


that is what Time Machine does for you!


Time machine works quietly and automatically in the background, without interrupting your regular work, and only saves the incremental changes (after the first full backup). Time machine backs up every connected drive that is in a Mac compatible format. it can not back up Windows format drives.


Time Machine's "claim to fame" is that it is the backup that gets done, because it does not ruin performance of the rest of the computer while doing its backup operations. You do not have to set aside a "Special Time" when you only do backups. When you need it, your Time machine Backup is much more likely to be there.


Back up your Mac with Time Machine - Apple Support



Dec 1, 2023 8:14 PM in response to Phalgun27

Phalgun27 Said:

"Macbook Pro 16" 2019 model Recall: My MPB 16" 2019 model had logic board failure 3 times within 3 years. Apple is saying I have to get my logic board replace with my expenses.[...]"

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Based on Personal Experience...

Getting the Logic Board Replaced:

As for getting this serviced, do you have AppleCare+ with this? Apple gives you a one-year, out-of-the-box limited warranty for defective items. Either way (warranty-covered or not), have Apple perform the replacement. If there are no nearby stores, or if you cannot get to one on your own, then have Apple ship you a box. You'd ship it to them, and they include instructions of what to do before sending it in.


A Bit of a Story:

During the days of COVID, I had to send in my 2017 15" MBP 11 times, due to a loose connection between the LogicBoard and the screen. Being an absolutely defective device(nothing on my part), and patient, Apple gave me a free $2,500 USD upgrade, for just the price of the AppleCare+ I purchased with it.

Dec 2, 2023 6:35 AM in response to Phalgun27

'When a new computer MUST be supplied to you'' is based on LOCAL laws, which in my State are called "Lemon Laws". They were implemented to deal with un-repairable automobiles.


In my state, you must have experienced several unsuccessful attempts at repair within a certain short period, and/or had your car in the shop and not available for your used for certain number of days.


A new failure after a successful repair, such as you have experienced, Starts the clock over.



Dec 2, 2023 7:47 AM in response to Phalgun27

Hi, Phalgun it’s been my experience that Apple, Inc can and may replace a Mac product after 3 unsuccessful repairs, where the cost of continued repair is more than replacing it outright,,, so, be patient, be polite and save all your paperwork + documents … call Apple Support for help on this one either via their 1-800 number or their chat feature ( I think they have one of those… )


anyways that’s all I have

John B

Dec 3, 2023 11:06 AM in response to Grant Bennet-Alder

Hate the idea of connecting an external drive each time? Then DON'T -- use a network connection to a drive on your network.


I keep my wife's MacBook Pro backups completely up to date by using two different 'shared backup destination' drives on a different Mac we have in the basement. She never has to think about backups unless they fail to complete and she gets an error message.

Jun 15, 2024 6:57 AM in response to Deborahannedasilva

Consumer products, their warranties, and their extended warranties work in a predictable way.

 

Warrant-able implies, but does not guarantee, High Quality:

Consumer product makers build high quality products. You can tell because the manufacturer is willing to stand by their products and repair or replace them (but only for defects in materials or workmanship) at manufacturers expense for a stated warranty period.

 

For Apple Macs in most countries, that period is one year. That is the total responsibility Apple or any manufacturer has to you under law. Assumptions about additional responsibility of Apple or any other consumer product-maker's products working longer than the warranty period are not accurate. The amount you paid for the product has no bearing on this. The rules are the same for a car costing US$20,000 or more.

 

Electro-mechanical devices fail at random, arbitrary, and capricious times.

The most frequent reason for most failures is 'just because'.

Your specific failure is most likely caused by an advanced scientific principle called ...

... 'bad luck'.


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If you want a really substantial lesson how this this works (or more precisely how this stops working) own an older used automobile.


Jul 23, 2024 11:23 AM in response to Phalgun27

Over a very large sample of computers, Apple brand computers are rated the most reliable in surveys year after year conducted by Consumer Reports.


Apple sells about 20 million Macs a year. That means they ship around 57,000 units a DAY. You have a sample of one or two. That does not swing the needle on reliability in the slightest.


There are newer, much more capable Macs available with the advent of Apple-silicon Macs. if you buy a new one, you can turn the tables on Apple for not much money.


Next time you buy a Mac, buy AppleCare PLUS at the same time. Then for the first three years, renewable, if the screen gets cracked you pay only the US$100 technician time, and Apple has to eat the cost of the display. A catastrophic failure like "fell down the stairs" costs only US$250 co-pay instead of the about $1000 retail repair cost.


But you have to sign up within 60 days of purchase, and Apple reserves the right to inspect your Mac if not bought at time of purchase. If you could buy AppleCare PLUS  any time, only users with failures would buy it, and that would ruin the 'insurance effect'.



Jul 24, 2024 7:18 AM in response to Grant Bennet-Alder

Apple products? What all products? Looks like you keep replying to same post with same response every couple of months. Yes, MBP 16in 2019 model is a failure, that might be the reason Apple even discontinued the product. The logic board failure is happening not just once or twice. You can talk and suggest about apple care and all but if the same major logic board issue is happening frequently multiple times, then what do you call it? It has not happened just to me but there are lots of them!

Macbook Pro 16" 2019 model Recall

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