I downloaded the new update 17.2 and my phones screen will not work. Can’t reboot nothing.
Not able to swip up to unlock. No screen response at all.
[Re-Titled by Moderator]
I had the identical problem immediately after iOS 17.3 update.
To fix it I had quite a struggle but followed these steps:
Reset the iPhone using vol up, vol down and hold the power button. Keep holding the power button held down until PC-wire-iPhone image shown. Connect it to Mac/Pc with iTunes. (I had the phone connected to PC whilst doing the reset sequence)
In iTunes, you should get some prompts about updating/ restoring the iPhone.
follow the steps and after sometime downloading backup and restoring, the phone should be back up. (You should see a small icon in iTunes showing download progress- I got fed-up waiting and went out whilst doing this for the umpteenth time)
It did take me a couple of tries with the reset and the iTunes step (and quite a bit of time for down loads). But I’ve now got my phone back.
Still not 100% sure of the reason why, may be a corrupt backup (and no explanation from apple support) - I had to be put through to a specialist to resolve this, but may be the steps above could spare you this pain :)
Same issue. I've tried everything suggested.
I even reset from factory but it didn't help. Issue continues.
[Edited by Moderator]
happened to my 15 pro (not max)
iPhone 15 Pro Max screen not responsive after update 17.2.1 as well. USB-C charger doesn’t work. Tried hard starts and Apple Tech Support. No help.
did someone get their phone up again? what kind of bloody update it is that kills the phone???
For the people that took their iPhone to the Apple store I’m wondering how much they had to pay if they didn’t have a guarantee or extender guarantee that apple always tries to sell.
IMEI:354874092449776
serial number 89984320001994081941
Same issue here. iPhone 15 Pro Max and following 17.2.1 update this morning my touchscreen is dead, despite multiple restarts. Unbelievably frustrating.
This happened to me today when updating my 15 Pro Max to 17.3. Factory restore using iTunes on PC failed. Based on this thread, looks like I’ll be driving to the Apple Store to get this resolved.
I have tha iPhone XS and had no issues in the last 3 years. Now with the 17.2.1 update it seems like the screens touch response takes ages and even gets stuck for very long.
I have the same issue! with 17.4 update
Screen not responding after iOS 17.2 update
