iPhone 15 updated to iOS 17.2 and thereafter message syncing with iCloud is paused.

Hi guys. I was facing the same issue after getting a new phone and updating to 17.2. Try this - settings > your name > iCloud > apps using iCloud (show all) > messages in iCloud > this should show the status of your sync and should then give you the option to “sync now”. I’m hoping you all see this option! So far so good.

Having exact same issue since update to iOS 17.2 and recent update to 17.2.1 did not resolve.

Clicking SYNC NOW does nothing.

Changing settings per other posts below does nothing.

Apple, please pay attention and fix this!

Why are Voicemails and Messages still the most difficult data to back-up on these devices?

It's been 30 fraggin' years since the invention of mobile phones, and this data has always been the most valuable.

Sure, Photos/Videos are extremely valuable, but easily back-up to various clouds.

Messages and VMs have always been a PITA to save.

Was on a call with Apple support for almost 2 hours. They perfomded various troubleshooting exercises and now escalating it to engineering and will call me back in the next 72 hours. They had me delete a VPN, reset my network and I downloaded some logs to them. Fortunately, it’s not affecting the performance of the phone just annoying occurrence that we don’t want to have albite us in the backside if we ever need to restore something. I will reply back when Apple advises me but my guess is they will come up with another iOS fix shortly.

Well, updating to the new 17.2.1 didn’t fix the issue.

Yup this is definitely an issue on 17.2. Heres the thread I started the other day about all the bugs Ive found in ios 17.2 in case anyone else is having other issues. Bugs in ios 17.2 I have found - Apple Community

Okay so this to follow up for the original comment posted on this thread…

I have spoken to the senior technical team for 2 days, and following are the results:

Day 1:

Troubleshooting techniques used during screen sharing session:

• Turn Off/On ‘Messages in Cloud’ - using settings -> Profile -> iCloud
  • This technique has yielded no difference
• Sign Out/In from iCloud
  • This technique has yielded no difference
• Settings -> General -> Background App Refresh = Off
  • • After turning off the background spp refresh, try manual ‘Sync’ for ‘Messages in iCloud’
• As per the technical support team, this has worked for most of the users, but didn’t work out for me.

Day 2:

• Restore iPhone/iPad using Finder/iTunes
  • • Take backup of your iPhone using iCloud or Mac/Windows
    • Post restore set it up as new iPhone.
    • Login to iCloud, finish setting up the phone.
    • Go to ‘Settings’ -> ‘User Name’ -> ‘iCloud’ -> ‘Show all’ -> ‘Messages in iCloud’ ->turn it ‘On’
    • Now let wait for the sync to be complete
    • Intermediately it will show you ‘Syncing paused’ based on the sheet amount of messages already backed up earlier.
• Try clicking on ‘Sync’ it should resume where it earlier left off.

After this restore, and then manually backing up/sync the Messages in iCloud worked perfectly for me. For other devices such as iPad & Mac the issues persists until you restore it.

It’s been 2 days and the issue hasn’t creeped back yet. Will keep this thread updated if I find something new.

Just bought iPhone 15 and transferred all data. Noticed message syncing to cloud pauses with only a few messages left to sync. Thought it was my phone and/or issues with transfer but I also updated to this IOS version when I received phone. Apple support told me to turn off messages and turn back on and keep connected to power but three times now has gotten hung up at the end with only a few hundred messages remaining. I have a phone call scheduled with support 12/14 AM.

We must wait till an update is what a senior tech said. Many people have issues. Plus I noticed that my 15 pro max is jerky and slow too. Weird you would think these things would improve but my old iPhone 4 was faster

This update is so annoying. Messages synced and paused despite repeated backups. Apple needs to fix this. Also having difficulty sharing content via airplay/text/email. 😡

Apple support first level is not great. I’ve been waiting for a resolution to an issue for months now with the move to suggested not working on Mac OS mail. They’re ghosting me and not even calling back or responding to my email. I’ve seen on Reddit the message sync issue was happening during the beta testing as well so obviously it wasn’t resolved before the public release. Software and server side issue for sure. Probably won’t be fixed until 17.2.1 rolls out.

Exactly the same thing…it gets towards the end of the sync then pauses. When I try to force a re-sync it starts and stop almost immediately. Messages seem to be functioning as normal but have that little nag message in the main message list that syncing is paused. I’ve tried installing from scratch, turning off message sync and back on same thing. Only seeing this on my iPhone not iPad yet.

Bought the iPhone 15 yesterday and having the same problem. Also noticed that when it set up my phone using my old iPhones data, a whole bunch of old messages, which I had deleted on my old iPhone, still turned up. Which means these still persist on the cloud. Tried turning on and off the sink button, but that didn’t do anything either.

It doesn't matter, iOS, MacOS and iCloud syncing is broken across the board. Messages in the could actually never works as intended. In my account there are 2.5GB of messages in the Cloud. MacBook and iPhone ALWAYS have a different count in Messages and size downloaded and Syncing pauses all the time by itself. One device shows 183MB downloaded the other offers to download attachments manually. Plus: Message on the phone keeps removing downloaded attachments again and again. No device ever has 2.5GB downloaded, turning off messages in the cloud results in error all the time.

Let's not start with iCloud syncing. Instead of introducing new features or emojis with the next release, Apple should focus on bug fixes big time. I am about to cancel my subscription. It's wasted money.

Support called back and had me toggle off/on keychain and passwords as well as try the message off/on exercise. Did not work. Emailed support to advise them as such. Still believe it’s a bug in the latest IOS version.

I'm having the same problem. I've had 3 Apple first level support calls where they had me do all the things that they've had others do, all with the same result - syncing paused.

All the recent messages are delivered to my iphone, macbook, and mac mini and they all stay in sync.

First level support should be informed that this is a bug so that we don't waste hours recovering iphones for no reason.