I received an email that looks like it is from Apple, but I want to be certain. It has the following text with a button that says FIX VISA
There is a problem with your payment method which may prevent the renewal of this subscription. To avoid losing access to your service, update your payment information.
iPhone 12
I confirmed with an Apple customer service representative just this morning that it is a phishing scam. The Apple representative said that they have had multiple reports of these types of emails this week, and that the scammers are getting very sophisticated in their ability to impersonate Apple and other companies.
Anyone who is continuing to say otherwise is just part of the scam.
I would advise anyone else who gets these emails to contact Apple directly via chat or call to get independent confirmation or just forward the email to reportphishing@apple.com
[Edited by Moderator]
I confirmed with an Apple customer service representative just this morning that it is a phishing scam. The Apple representative said that they have had multiple reports of these types of emails this week, and that the scammers are getting very sophisticated in their ability to impersonate Apple and other companies.
Anyone who is continuing to say otherwise is just part of the scam.
I would advise anyone else who gets these emails to contact Apple directly via chat or call to get independent confirmation or just forward the email to reportphishing@apple.com
[Edited by Moderator]
This is false. Apple confirmed with me via chat support this morning that it is a phishing scam and asked me to report/forward it to their report phishing email.
What is the email address on the email you received? Not the display name, but the actual from address? If it does not end in Apple.com, it’s fake. Based on your description, it’s probably not from Apple.
Better safe than sorry. You can look at your account and contact official Apple Support by following the instructions in the Apple Support article linked below.
Subscriptions and Billing - Official Apple Support
If you don't recognize a charge - Apple Support
They are from scammers. This is how accounts become compromised. I get emails similar to what you received almost every day. They are all fake. Not meaning to sound flippant, but welcome to the 21st century. This is one means by which people are tricked into sharing/revealing personal and financial information. It’s called social engineering.
Phishing. I updated the billing information (just expiry date and 3 digits) on my side. Not through the button.
I got a mail from Apple about that. The mail said “Dear first_name last_name”. In the billing letter only my first name appeared. Not sure how they cloak the Apple email to that degree of sophistication but in my opinion this is a very clever phishing scam.
DO NOT press the button to the link and do anything there. If you want to update your payment info go into your Apple ID in the phone or computer and update it there.
I got 3 emails, one for each of my subscriptions. I did a live chat with Apple Support and the guy told me that the emails are legit and it's a known issue currently that has to do with Apple Cash. He said that he'd have to set me up with an Apple Wallet advisor to get it looked into for me. I'm at work so I set up a call back for later today. Hopefully, it'll get resolved quickly. I'll report back with what I learn.
Received the same email. Per Apple Support, it is indeed from Apple as some others have noted. Problem on their end with incorrect card expiry date on record. Removing and re-adding card in Apple Pay resolved it.
For what it’s worth, the support tech totally agreed that the email looks like phishing and said they would pass the feedback up the chain.
I’m just glad it wasn’t phishing as the idea that scammers knew what subscriptions I had as well as the last 4 digits of my credit card would have been quite alarming.
There really is nothing to resolve. Phishing is one of most popular ways that scammers are able to commit fraud. I’m glad you were able to determine it was a scam. You’re also encouraged to report it.
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Suspected emails with correspondence may be sent here;
This is certainly not the case with me....this is just terrible form (or a bug) by Apple. First of all, companies should never have a button to click in an email. That sets people up for scams that direct you to other sites. All companies should say "Please log into your account and go to payments..." or whatever. Secondly, the email should tell you what the reason to go into your account is ("your credit card is set to expire". I expect better from Apple.
Please review the Apple Support article I linked below and contact Apple Support.
Apple Support Community is a public discussion forum for fellow Apple users to connect and assist each other. Apple Support Community does not have access to your personal and financial information.
Subscriptions and Billing - Official Apple Support
Phishing scam - report to reportphishing@apple.com
I also got the email. Asked around and a few other people got it.
Was told it is an update to the format of date method on expiry date. Looged on to apple and checked my payment details and card was coming up as expired. card was due to expire in 2026. It had that date but still said expired
Couldn't change expiry date.
Deleted card and put info back on again and card is now active.
Don't know what will happen with missed payment.
IMHO Apple should waive it.
You can contact Apple Support at 1-800-MY-APPLE and scams can be reported at the link below.
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Suspected emails with correspondence may be sent here;
Apple Support Community is a public discussion forum and does not have access to personal and financial information. Apple is not here and will not read the comments. If this is a matter you feel strongly about, use the email address above and report the emails and forward the spam to Apple Support.
Same with me. My card is not near expiry at all and there seems to be no indication in the app store or settings or anywhere else that there is a problem with my payment method.
If this is legit, as I'm starting to believe it is, then Apple has really missed the mark on this one. Here is why this email looks like a phishing scam:
The only thing going for this email is that the headers show that the email is coming from Apple and the links do appear to be links to itunes but scams are getting so sophisticated and change so quickly that those assurances may not be enough and certainly aren't enough for me.
Apple should know better.
billing problem email
