I received an email that looks like it is from Apple, but I want to be certain. It has the following text with a button that says FIX VISA
There is a problem with your payment method which may prevent the renewal of this subscription. To avoid losing access to your service, update your payment information.
iPhone 12
Same with me. My card is not near expiry at all and there seems to be no indication in the app store or settings or anywhere else that there is a problem with my payment method.
If this is legit, as I'm starting to believe it is, then Apple has really missed the mark on this one. Here is why this email looks like a phishing scam:
The only thing going for this email is that the headers show that the email is coming from Apple and the links do appear to be links to itunes but scams are getting so sophisticated and change so quickly that those assurances may not be enough and certainly aren't enough for me.
Apple should know better.
Same with me. My card is not near expiry at all and there seems to be no indication in the app store or settings or anywhere else that there is a problem with my payment method.
If this is legit, as I'm starting to believe it is, then Apple has really missed the mark on this one. Here is why this email looks like a phishing scam:
The only thing going for this email is that the headers show that the email is coming from Apple and the links do appear to be links to itunes but scams are getting so sophisticated and change so quickly that those assurances may not be enough and certainly aren't enough for me.
Apple should know better.
I got 3 emails, one for each of my subscriptions. I did a live chat with Apple Support and the guy told me that the emails are legit and it's a known issue currently that has to do with Apple Cash. He said that he'd have to set me up with an Apple Wallet advisor to get it looked into for me. I'm at work so I set up a call back for later today. Hopefully, it'll get resolved quickly. I'll report back with what I learn.
This is certainly not the case with me....this is just terrible form (or a bug) by Apple. First of all, companies should never have a button to click in an email. That sets people up for scams that direct you to other sites. All companies should say "Please log into your account and go to payments..." or whatever. Secondly, the email should tell you what the reason to go into your account is ("your credit card is set to expire". I expect better from Apple.
This happened to me today. It used my name and the button had my last four digits of CC. Did you find out anything?
Same. Received this email, checked settings on my phone, checked my plastic card expiry date, checked everything I could think of and reset my appleid password (just in case). No idea what can be wrong. From email address ended in "apple.com". So no idea what this could be. The body of my email contained my first name and a button that said "Fix VISA ...XXXX (Apple Pay)" with the XXXX being the last 4 digits of my credit card.
I'm a little unsettled since this seems like a phishing scam but one that is very sophisticated and using part of my credit card number. Is Apple losing it or is this fake and I should cancel my card number at this point?
I got this email today. It’s from no_reply@email.apple.com. Even has a “verified logo” according to Apple mail, so if this is phishing, then they’ve managed to spoof DKIM, SPF and DMARC.
I’m wondering if it’s a case of SMTP smuggling (https://sec-consult.com/blog/detail/smtp-smuggling-spoofing-e-mails-worldwide/). iCloud was listed as a vulnerable server in that article.
I stupidly clicked the link by accident when trying to see where it went by holding my finger down on it. As the other user stated it loaded the App Store and triggered Face ID, taking me to the payments page. If this is a phishing scam, it’s pretty sophisticated. I’ve changed my ID password, and have 2FA turned on, but I’m still spooked by this.
On my call with Apple Support yesterday, they told me that the issue was that my payment method was set to expire at the end of December. I thought that was weird because my card doesn't expire until Jan 2026, so maybe it's a glitch on Apple's end. Anyway, ended up just deleting the payment method and updating it and relinking it to my wallet.
Right?!! And what's with the janky "fix" button jpeg image in the body of the email. If that doesn't scream "SCAM", it certainly takes me back 20 years! Thanks for the nostalgia, Apple.
I agree wholeheartedly with all of that, Jeffrey. Why send such a vague email and freak everyone out and also put a shady looking link/button in it? Just ridiculous. I never click on any links in any emails anyway, but still. 100% Apple needs to do better.
It was from apple.com. And I called Apple and they confirmed it was from them. But didn't know what it was.
I needed to do it on my home computer...it opened iTunes. I went to billing and my card was there but it was accurate information. So I still don't know if there is a problem. Terrible, confusing communication from Apple
Same here. I’ve now received 2 of them. I don’t believe this is phishing. They know the last 4 digits of my credit card and it also says specifically which of my subscription apps are impacted. But it’s also a mystery and I called apple and the person said nothing was wrong on their end. Some kind of glitch it seems but I’m worried my subscriptions won’t renew.
Cat lovers unite! That button, right? OMG!
It’s a bug with Apple. It doesn’t have anything to do with your card., my card doesn’t expire until 2028 I’m getting the same message.
Phishing scam - report to reportphishing@apple.com
billing problem email
