billing problem email

I had the same issue. I was told the issue was with ApplePay in iTunes/Media and Purchases thinking the card expired this month. Representative had me remove ApplePay copy of card and add it back in without linking to ApplePay.

Right?!! And what's with the janky "fix" button jpeg image in the body of the email. If that doesn't scream "SCAM", it certainly takes me back 20 years! Thanks for the nostalgia, Apple.

I got this email today. It’s from no_reply@email.apple.com. Even has a “verified logo” according to Apple mail, so if this is phishing, then they’ve managed to spoof DKIM, SPF and DMARC.

I’m wondering if it’s a case of SMTP smuggling (https://sec-consult.com/blog/detail/smtp-smuggling-spoofing-e-mails-worldwide/). iCloud was listed as a vulnerable server in that article.

I stupidly clicked the link by accident when trying to see where it went by holding my finger down on it. As the other user stated it loaded the App Store and triggered Face ID, taking me to the payments page. If this is a phishing scam, it’s pretty sophisticated. I’ve changed my ID password, and have 2FA turned on, but I’m still spooked by this.

Same here, agree with all of the above points (scammy email, not valid, disappointing if really from Apple).

Same. Received this email, checked settings on my phone, checked my plastic card expiry date, checked everything I could think of and reset my appleid password (just in case). No idea what can be wrong. From email address ended in "apple.com". So no idea what this could be. The body of my email contained my first name and a button that said "Fix VISA ...XXXX (Apple Pay)" with the XXXX being the last 4 digits of my credit card.

I'm a little unsettled since this seems like a phishing scam but one that is very sophisticated and using part of my credit card number. Is Apple losing it or is this fake and I should cancel my card number at this point?

On my call with Apple Support yesterday, they told me that the issue was that my payment method was set to expire at the end of December. I thought that was weird because my card doesn't expire until Jan 2026, so maybe it's a glitch on Apple's end. Anyway, ended up just deleting the payment method and updating it and relinking it to my wallet.

Happy New Year - After scouring a number of discussions on this topic, I decided to try the following - I added another card, deleted the existing card and then re-added it. Then I deleted the new card I had added. Then I linked the old card (the one that I deleted and re-added) to Apple Pay. Apple immediately charged the newly re-added card for the subscription that was due on 12/30. Success!

I did exactly the same, removed then reloaded my card, still getting the emails and my exp date is in years to come! So 100% has not expired or even close to expiry. Heaps of money in my card, all details are correct. Apple have been happily taking money from it all month for various subscriptions. So this has to be an apple bug.

Ive realised it was in fact my error. I was notified a month ago of a possible problem with my card for a specific subscription. so I updated my card, ie removed the old expired one and updated the erroring subscription with my new card. Then a few weeks later I received further notifications about my subscriptions at risk due to a fault with my card and thought thats weird because Ive already fixed it. Now I realise you need to update every single subscription individually with new card details. I forgot that you can potentially use various cards to make subscription payments.

Apple Support Community is a public discussion forum and does not have access to your personal or financial information. You’ll need to contact Apple Support to have your subscriptions cancelled. If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below. You can also cancel subscriptions by following the steps in the second link I posted below.

Contact Apple for support and service - Apple Support

Manage a subscription - Apple Support

I have gotten 3 emails the same as this today. 2nd April, 2024.

How come it is still happening ?

I can’t see a response from Apple about this.

I will ignore the email and check the details for myself.

Any other ideas?

Also, good on you all for stopping and questioning before clicking on a suspicious link!

Hi there. This is not Apple support and they won't reply to your message. None of us work for Apple. You need to contact them directly for help. Good luck!