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I received an email that looks like it is from Apple, but I want to be certain. It has the following text with a button that says FIX VISA
There is a problem with your payment method which may prevent the renewal of this subscription. To avoid losing access to your service, update your payment information.
iPhone 12
Same with me. My card is not near expiry at all and there seems to be no indication in the app store or settings or anywhere else that there is a problem with my payment method.
If this is legit, as I'm starting to believe it is, then Apple has really missed the mark on this one. Here is why this email looks like a phishing scam:
The only thing going for this email is that the headers show that the email is coming from Apple and the links do appear to be links to itunes but scams are getting so sophisticated and change so quickly that those assurances may not be enough and certainly aren't enough for me.
Apple should know better.
I confirmed with an Apple customer service representative just this morning that it is a phishing scam. The Apple representative said that they have had multiple reports of these types of emails this week, and that the scammers are getting very sophisticated in their ability to impersonate Apple and other companies.
Anyone who is continuing to say otherwise is just part of the scam.
I would advise anyone else who gets these emails to contact Apple directly via chat or call to get independent confirmation or just forward the email to reportphishing@apple.com
[Edited by Moderator]
I also got the email. Asked around and a few other people got it.
Was told it is an update to the format of date method on expiry date. Looged on to apple and checked my payment details and card was coming up as expired. card was due to expire in 2026. It had that date but still said expired
Couldn't change expiry date.
Deleted card and put info back on again and card is now active.
Don't know what will happen with missed payment.
IMHO Apple should waive it.
Better safe than sorry. You can look at your account and contact official Apple Support by following the instructions in the Apple Support article linked below.
Subscriptions and Billing - Official Apple Support
If you don't recognize a charge - Apple Support
You can contact Apple Support at 1-800-MY-APPLE and scams can be reported at the link below.
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Suspected emails with correspondence may be sent here;
Apple Support Community is a public discussion forum and does not have access to personal and financial information. Apple is not here and will not read the comments. If this is a matter you feel strongly about, use the email address above and report the emails and forward the spam to Apple Support.
Apple Support Community is a public discussion forum and does not have access to your personal or financial information. You’ll need to contact Apple Support to have your subscriptions cancelled. If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below. You can also cancel subscriptions by following the steps in the second link I posted below.
Contact Apple for support and service - Apple Support
Manage a subscription - Apple Support
Please review the Apple Support article I linked below and contact Apple Support.
Apple Support Community is a public discussion forum for fellow Apple users to connect and assist each other. Apple Support Community does not have access to your personal and financial information.
Subscriptions and Billing - Official Apple Support
This is false. Apple confirmed with me via chat support this morning that it is a phishing scam and asked me to report/forward it to their report phishing email.
I also received one of those Fix Billing emails. I would think it IS from Apple since it contains a “Verified Logo”. This email is not appropriate.
It’s a bug
See the post I just added (Santa Fe Walker)...
I should have screenshotted it but finally got some red letters by my card in payment management. Was able to remove then add. Then got an email confirmation with weird letters. What is OBJ? Also, i got 3 emails. One from each timezone… weird.
What is the email address on the email you received? Not the display name, but the actual from address? If it does not end in Apple.com, it’s fake. Based on your description, it’s probably not from Apple.
Agree 100%. And yes, it opens iTunes, although not to the payment page...which is another issue. How did Apple get so many things wrong on one email? It's remarkable. It's like this is a startup or something..
I had the same issue. I was told the issue was with ApplePay in iTunes/Media and Purchases thinking the card expired this month. Representative had me remove ApplePay copy of card and add it back in without linking to ApplePay.
billing problem email
