iPhone not working after 17.2.1 update

After updating my iPhone last night to 17.2.1 I can no longer connect to my network provider. Tried the resets and still it does not work!

very frustrating.

Trusted Apple and iPhone for years, now not so sure

Posted on Dec 21, 2023 8:24 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 28, 2023 10:22 AM

Solved my problem after 8 hours of troubleshooting! After the 17.2.1 update, my iPhone 14 Pro Max would not send or receive calls and got hot from accelerated battery drain. First AppleCare walked me through hardware diagnostics, network resets, backups and restores but the problem persisted. Next, Verizon helped me with a new eSIM, but the problem continued. Next, I focused on my company's corporate software, because I was intrigued by the VPN discussion in this forum. While I don't use a VPN, my iPhone is managed by my company's installation of Microsoft InTune, which I noticed (Settings:General:VPN & Device Mgmt) had a signing certificate (IOSProfileSigning.manage.microsoft.us) that had expired December 12, 2023. To test this theory, I removed this Management software and my phone's cellular calls worked perfectly again! So for the final steps, I worked with my company's IT department to reinstall the Management software, which has an updated IOS signing certificate, and the phone is now back to normal. Sharing in case others find my painful tech journey useful.

370 replies

Feb 9, 2024 6:32 PM in response to Hedgehog64

Can’t connect to my cellular provider. No VPN client installed. I have a 13 mini. My wife has a 13 Pro. Powering the Mini off/on recovers the ability to connect to the cellular provider. The 13 Pro is unaffected - it has never happened to her. Both devices on 17.2.1


This seems to happen after connecting with Bluetooth to a device (CarPlay). She never uses CarPlay. Working the reproduction steps



Dec 26, 2023 7:12 PM in response to Robtseattle

Chatted with apple support today - they said to go to Best Buy ( geek squad ) to see if they could fix the cellular connection problem. After visiting Best Buy their conclusion after diagnosis is that the iOS 17 update corrupted my iPhone and caused the rear module to fail and possibly the front module ( main boards in the phone). Cost could cost as much as $400. Which would most likely mean needing a new phone. That’s leaving me the chore of battling with Apple over their update ruining my phone. More to come.

Dec 31, 2023 6:51 PM in response to lukzoirtron247

There are a few people that have VPN profiles for access to corporate intranets; I’ve only seen one report on one of those, and it was because the certificate on the server had expired. Deleting and adding back the account fixed it. The vast majority of VPN problems are from users who only have VPN because it is an in thing or some internet “guru” said to on Youtube; VPN really isn’t needed on an iOS device; all it does is slow down the network connection to about 25% of its capacity and waste battery energy. And most users don’t really understand what it is, either. Apple’s Private Relay is actually better than VPN and is much more secure, because there is no middleman (the VPN provider) who records everything you do over the VPN connection. And possibly sells that information (certainly sells it if the VPN service is free, because they need income to stay in business).


VPN frequently creates more problems than it solves. But one important fact is that when you install VPN it configures itself to the specific hardware, iOS version and network that the phone uses. If any of those change it can break the VPN. So any time you change any of these you may need to delete the VPN app and profile, restart your phone then add them back (if you still want to use VPN) so it can configure itself to the new environment.


Thus, you don’t have to give up VPN if you really want it. Delete the profile (which automatically restarts iOS) and you can add it back.



Jan 17, 2024 8:19 PM in response to Hedgehog64

I found a sort of fix. It works, but it’s very diff from what I’ve been doing that worked fine.

I turned on WiFi even tho there was nothing to connect to, leave Bluetooth OFF, if you need 5g turn it on. It works! I was able to get everything working and could connect using my data and everything again! This is the first time since end of November that I’ve found a fix. I kept thinking “I’ll try it but leave Bluetooth off but plug in to usb in the car”. It worked

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone not working after 17.2.1 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.