Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Kindle App keep crashing on my iPhone

My Kindle app began crashing recently. Every time I attempt to open the app, it crashes. I have tried restarting my phone, uninstalling and reinstalling the app, and updating my phone, but these steps have not completely resolved the issue. Now, I can open the app, but it crashes again whenever I try to open any book in the library.


The app seems to work fine when using mobile data, but once I switch back to Wi-Fi, the problem persists.


Could you please offer any advice to resolve this issue?


[Re-Titled by Moderator]

Posted on Jan 3, 2024 2:21 AM

Reply
Question marked as Best reply

Posted on Jan 3, 2024 2:57 AM

I called customer service. Whomever I spoke to said that they already knew that there’s an issue and are working on it. I wasn’t given a timeframe for repair, they just said that I could read online @ read.amazon.com

38 replies

Jan 3, 2024 9:44 PM in response to Misa_B

The answer that worked for me was to deregister your device on the Kindle app.


So go to Amazon and sign into your account.

Choose accounts and lists, and then devices.

Deregister your device that the Kindle is crashing on.

Delete the app from your device.

Restart the device and reinstall the app.

Log back into Kindle/Amazon and it should work.

Jan 4, 2024 2:59 AM in response to Misa_B

I have also had this issue too.

The fix for me was as follows:

  1. delete the kindle app from my phone
  2. log into Amazon and deregister the problematic device (www.amazon.co.uk/hz/mycd/digital-console/alldevices)
  3. Reboot the iPhone/iPad
  4. download the kindle app again
  5. sign in again


I had tried everything else, rebooting, uninstalling, but had not de-registered the device in Amazon, that seemed to be the key bit for me.


Kindle App keep crashing on my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.