Why is my iPod Classic not syncing with iTunes?

to clarify further...been trying to follow some "previous advice" specifically from " Turingtest" who assisted me w/ some other issues (when using windows) corrupted HD seems possible, however, w/ my library now in the Apple Music ..some steps are not available, or don't seem to be from what is on my screen ...regardless, thought I would just "restore it...but that option gives me the same result as before....

iPod says it's connected ...iTunes shows it "scrolling" or whatever, but it does not move forward, or go to the next step...do not know what that is in tech speak...so... still no replies here ...hopefully that changes ?!?

thanx

Anyone ?

able to connect to iTunes on an old laptop...restored the iPod...

but

connected back on the Mac...still same.... not giving me a "connection" that does anything, just keeps spinning

again...no issue w/ the 2nd iPod, that synched fine w/o an issue

top to bottom, I'm sure you'll know

43

384

0

300

67575

26c

7c

56c

sure you saw it, I did restore and have no idea if these #'s are effected by that ?

you have helped previously so I did go to some of these steps, as you'd written in other posts to try some steps

regardless ... it's not getting done

in case you ask ; HardDrive 1.3.0d036 SRV v.0129 Dec 2009

I figured "restore" might clear it up, though admit not knowing anything,

why did the old iTunes on the laptop allow me access to even try that step, when my much newer iMac never got past just "spinning" showing it was connected but never moving forward ?!?! well that's why I'm asking, right?

sort of feels like I'll need to bring it to a local shop...did that w/ my older unit (120gb) and has performed fine since though can not recall if it were a similar issue or not ? I'm really careful w/ all my devices, so it's not like it gets tossed around or anything like that ...just old and tired perhaps ?

I'll wait and see if there is any other diagnostic you recommend, that I MAY be able to do...

thanx very much

is "re-formatting" the same as "restore" ? or is that another step to try in the more specific menu(s) w/ in the device ? something I'll try if given the steps....

going back to my laptop (windows) for the restore, is o k ?

back and forth between the 2...Mac / laptop ... not a problem

thanx

o k the "reset iPod" fx from the main menu... I figure that's what was meant ...so did that, and because I was already on the Mac, figured Y not ..plugged it in..DID get the "green bolt" telling me more than before and also it allowed me to click on "restore" ...so it looked like it might have got itself going, however..been stuck now on

" you Mac is restoring this iPod "

for what seems like longer than it needs to, as it is empty ...

maybe try that again...those steps and if nothing, guess it's to the shop

my computer is a Mac...originally windows but migrated and all of that almost 2 years ago...I do see the post says I tunes for windows ...I was simply trying to get back into the right "discussion" and older posts had me in the "windows era"

anyway... the article you shared, as many "recent" searches I've done, seem to relate to iTunes older versions

for a less technically proficient individual, like me, I find navigating thru "Music"...Apple Music , which is where iTunes now lives on my Mac, a bit more challenging and preferences etc often referred to, I can not find ?!?

that article...2002... is that still pertinent for this issue

thanx

as I continue to search for solutions, I see others dealing with a similar, other, issue...

Apple Music ...generally speaking

I have no need nor desire to use it, I simply want my iTunes library intact, set up for burning/importing CD's or other files which I still do...and can't help but wonder if the "older" iPod(s) I still use, daily..are out of touch w/ what Apple Music is doing..when I synch or whatever...uggh...

looking at a variety of articles...all seem to refer to "preferences" in the drop-down menus which I Do Not have as choice ..."settings" which gives me nothing.... can I eliminate Apple Music ? just have my iTunes ?

cake and eat it too, so to speak .... again thanx

understood...and for me, if it takes me further down a hole, I have no business being in...well, don't want to foul anything further...but the original question... again before going into something ie; "the super fix"

that article...2002... is that still pertinent for this issue