My iPhone 15 Pro screen is unresponsive after latest update

I own an electronics repair store and have a customer with the same issue, no touch after IOS update overnight. Hard reset doesn't do anything. iTunes for PC will not restore the device, it get's stuck "waiting for iphone". And automatically shows up in DFU mode even when phone is booted to lock screen, or booted to recovery mode. I don't own a Mac so can't do Apple Configurator and the nearest Apple store is 3 1/2 hours away (unless I want to nordic ski or snowshoe 45 miles instead). So my question, can I use Find My to erase and restore the phone? That is my next option, but I can't call the customer and I don't have his apple ID information to log into his account. I'll let you all know the outcome when I can try it.

I get it. I guess I’m just seeing all the other posts from people saying they’re being told they need to get a new phone, being offered refurbished phones, etc., when that’s not necessary at all. So just sharing so people know they have other options. All Apple Configurator does is reinstall iOS, just like it does when it updates, in hopes that it installs correctly and the screen works as it should.

The second time this happened to me had nothing to do with an update though. I turned off auto-update after the first time. It just happened after I turned the phone off and back on. This is a much more widespread issue imo than is being portrayed in this forum.

Fyi, finally got the phone to take a restore, but only after a new Mac pro software update (which just showed up) was installed. Only then would it do a restore of the phone. I wish that I had tried a reset instead of restore, but was just too happy to not get the null error that prevented it from doing the restore before. So things I had to do were (1) make sure it was a compatable usb c to usb c cable. Some cables didn't work, (2) then down load the Mac configuator 2 to the mac from the apple store (3) connect the phone to the Mac and do the up button, down button and hold the right button until the picture came up showing the cord going I to the computer (4) update the Mac pro with the latest software patch, (5) then selecting the DFU on the Mac screen and click restore. You can try a reset in the advanced tab of the Mac software. Once restored, I had to restore the phone using a backup from the day before, which took a few hours. Good luck!

Same exact thing is happening to me, had an auto update woke up at five in the morning. iPhone Pro Max 15 stuck on the set up screen touch unresponsive. I did multiple force restarts and took it down to my carrier and which they had no idea of what to do being as incompetent as they are. I was forced to schedule an apple care appointment through my nearest Best Buy, which is an extreme hassle because it’s more than two hours away.

The beta program? Does Apple use a certain number of customers phones as a beta program/ test dummy to see how smoothly certain updates go? I’m afraid to update my phone going forward. This was a nightmare between Verizon and Apple. Not knowing well enough, the Verizon tech had me wipe my phone of all my data etc. now certain things aren’t syncing etc.

I have a 15 Pro Max. Owned it only 3 months. After latest IOS update 17.3, screen is unresponsive. Never had any prior issues. Contacted Apple for assistance and they could not resolve. Have an appointment with Best Buy tomorrow. I don’t own a Mac.

We tried that too. :( Cannot even connect the phone to my MacBook. :( this update totally wrecked this device. probably we gonna end up have to take it to the Apple Store. :(

Thats not all you can do. Reviving in Apple Configurator on a Mac works. I’ve done it twice now on my 15 Pro Max.

Apple Configurator isn’t third party program. It’s literally an Apple program.

Yes. Just happened to me now. I am waiting for the configurator to finish its work. Hopefully it works back.

I love me some big deb you should hear the story about the corn I saved it I am getting it dipped in gold first one I ever pulled out my pecker I phone acting like an ai can’t you put some water on it or is ai water proof

yup. After hours on the phone and in person with Verizon who could do nothing but offer me a refurbished phone, I took my phone to the Apple Store. They restored it and updated the software onsite and that brought back the touch response. Verizon was useless for this. Don’t waste your time with the phone service company, just go to Apple and have them fix it. I wasted a lot of my time expecting Verizon to take care of me as their customer but they weren’t competent enough to know how which resulted in me just going around in circles with so many of their techs.

the Apple tech stated that this happens when the software updates don’t install all the way or get interrupted. Although, I woke up to my iPhone like this so I’m not sure what interrupted the install. The screen said that the install was complete too 🤷‍♀️

JUST got mine fixed through Best Buy apple retail under apple care. They couldn’t tell me exactly, but basically said it’s from either the 17.3, or being part of the beta program. And advised I turn off auto update for the time being. Had to do a full system restore. Was there for 3 hours.

It’s a program you can opt into that previews upcoming features not on standard updates. The guy couldn’t state if that was the reason or the 17.3 itself. He also said the 10.3 watch iOS is buggy as well so I turned off auto update on everything until they get it sorted out