I have my new phone for a couple of months. I did the update this morning, it completed and now the screen does not respond to open it, or even to power it off. It is fully charged
[Re-Titled by Moderator]
iPhone 15 Pro
Try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:
In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).
If the issue still persists, since your iPhone is still covered by warranty, I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service , or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
I’m just going from what apple services told me lol, right before they took
My phone they specifically asked and said “ have you tried restoring it any other way than just from iTunes, if you have then this restore probably won’t work and you need to be prepared for other solutions “ I told them yes I had hooked it up to a pc to attempt a restore but in my situation the phone wasn’t reading the usbc either. Only way I could charge it even frozen was to MagSafe it. They were very clear it’s best to leave it to them or to restore yourself iTunes only.
You can try your luck with walking into the Apple Store or a Best Buy ( apple care retailers ) , but the best way is to contact AppleCare and they schedule you to the closest least busiest apple care near your location.
Plug it to iTunes. It will go through its thing. Be patient. Find finally will reinstall your last backup. Hopefully you have your password if not your only option is bringing it back to factory specs.
I had face same problem on my iPhone but this video help me to get out of it.
Now you can fix iPhone 15 Pro screen is touch issue after latest update.
This process will not erase anything from your device.
Requirement: MacBook/ iMac/ Mac.
Thats not all you can do. Reviving in Apple Configurator on a Mac works. I’ve done it twice now on my 15 Pro Max.
Same! The closest Apple Store to us is an hour away and it’s always extremely busy.
Basically it’s seems like impossible to fix or replace it until you turn off the “find my phone”. But how can we do that if the device completely unresponsive. Now we are just waiting for the battery to completely die,maybe that way if we leave it turned off for a while it fixes itself.
It was so funny when i told the support guy I been reading about this issue and he asked me where i was reading about it because he never heard of this problem, I said apple.com and he didn’t say anything. Seems like they don’t want to deal with this issue.
Verizon told us they know about this specific issue and it seems like it’s not just a software issue. :/
Wonder why apple doesn’t “know” about it.
I've been trying to see if Apple has responded to this issue yet. I woke up to an unresponsive iPhone 15 Pro Max and I'm ******. Such an expensive phone to be going through this issue. Nothing restored the touch response. Not a hard restart, not plugging it in, not removing the screen protector, not siri, nothing. I called Verizon and they were little to no help and wanted to send me a refurbished, certified phone to replace this brand new phone. Spent all day talking to tech after tech, warranty reps, and then asurion reps. It's been a such a pain! The very last tech I spoke with said they would be sending me a new phone that should arrive tomorrow but now I'm afraid to allow any software updates if this is going to happen. Very frustrated. I've only had this phone for about a month and a half and its has zero damage, not even a scratch.
Same issues here guys. Got my IPhone 15 Pro yesterday and last night I started having issues with the keyboard lagging and not responding to my finger when I would tap things. I would have to tap 3&4 times for it to recognize. I followed the Apple Configurator steps to revive it and IT IS WORKING again! Same software is still in place and I did not lose any of my stuff!! Give it a try!
Apple Configurator fix worked for me after the apple store said my iPhone 15 Pro was bricked and needed to be wiped.
I felt pretty smug out-geniusing the genius bar!
What annoys me the most is that this is an apple problem not a user-problem
I was forced to make an apple care appointment for a service or replacement. What did they do for yours?
Yes, touchscreen unresponsive after RTM 17.3.
Same happened to our iPhone 15, iOS updated and the phone screen completely unresponsive since. Tried to reset with the volume like below said, but still don’t work. Apple Care Support was absolutely unhelpful. They just seemed like don’t understand the fact the device absolutely unusable, even unable to turn off the device itself. They kept asking to turn off the find my phone function but it’s impossible on a non responsive device. They can’t send verification messages since screen locked and won’t be able to look at messages. People spend hundreds of dollars on these phones and they way Apple Care support treated us today was absolutely disgusting. They don’t care at all about to fix their issues-bugs with their phones. “I can’t do anything until you don’t turn the find my phone option off”….well the phone stopped working. So they didn’t help we got really mad and they just hang up the phone on us. Truly “thank” for their disgraceful service. The fact they don’t care people depending on their phones nowadays it’s unbelievable. Hope your problem will be solved soon tho.
I am having the same issue with my iPhone 15 Pro. I really hope there is a fix Apple will push otherwise it looks like I have to go through the pain of going to the Apple store.... the lock screen shows and animates but the touch screen face ID are unresponsive.
Same issue. New Iphone 15 pro. Said there was an update last night. I clicked install, and now the touchscreen doesnt work, and I've restarted it like 30 times with the up volume, down volume and the right button through the apple logo, and connected it to my computer where it shows up as DFU and I tried everything and it says it cant be reset or restored. This sounds like a pretty big issue to me that Apple should be paying attention to before the plaintiff's bar sniffs it out.
I own an electronics repair store and have a customer with the same issue, no touch after IOS update overnight. Hard reset doesn't do anything. iTunes for PC will not restore the device, it get's stuck "waiting for iphone". And automatically shows up in DFU mode even when phone is booted to lock screen, or booted to recovery mode. I don't own a Mac so can't do Apple Configurator and the nearest Apple store is 3 1/2 hours away (unless I want to nordic ski or snowshoe 45 miles instead). So my question, can I use Find My to erase and restore the phone? That is my next option, but I can't call the customer and I don't have his apple ID information to log into his account. I'll let you all know the outcome when I can try it.
My iPhone 15 Pro screen is unresponsive after latest update
