My iPhone 15 Pro screen is unresponsive after latest update

Szymmon wrote:

Does the problem occur on the final version 17.3? I'm afraid to update :(

im not on beta. once updated after got notification, boom! my 15 pro max screen freezed. can only use the buttons.

I have a 15 Pro Max and my touch screen locked after updating to 17.3. Totally unresponsive. I can’t even turn the phone off. Used the method posted above using the Apple Configurator app. When tried “revive” from the advanced menu I received an error message half way through and I had to select “stop”. Went to “restore and reset” option. Received a message stating “No updates are available for iPhone. The installed system and apps are already up to date.” Although I received this message the phone was on the Welcome screen as if new. I went to the phone and proceeded to set it up as a new phone. I put it next to my iPad to help with the setup as instructed and used my backup to restore. Now it works. I will state that I’ve had many iPhones over the years and this is the first time this has ever happened.

I Am writing the text on my minor daughter’s behalf, I have the iPhone 15 Pro Max and she has the iPhone 15 Pro. Yesterday I saw she hadn’t updated it, so I updated it, it completed it’s update and restarted. I charged it overnight for today, but then this morning the screen was locked and unresponsive to touch. I have restarted it multiple times, however it’s still unresponsive. What am I supposed to do now?

The only thing you can do is schedule an appointment with an apple care provider ( Best Buy, or The Apple Store. )They can restore it on their data transfer machine, aside from that depends on your phone service. They might offer you a really awesome refurbished downgraded phone at your own expense. I went to best buy after I had to schedule an appointment and they had it restored in 3:30 hours.

The apple care people strongly advise against using 3rd party software. It can lock it up further where there’s nothing they can do but charge you for a new replace. Idk about you but I prefer the free fix. Of course it’s your phone to do what you want.

That is a 100% sure Fire way to void your AppleCare warranty/services. It may have worked for you once, but that’s not sure to work for everybody else’s AppleCare/geek squad we’re very clear that’s a good way to lock yourself out of their free services and end up with a refurbished or paid for out of pocket replace. Best of luck.

I’m just going from what apple services told me lol, right before they took

My phone they specifically asked and said “ have you tried restoring it any other way than just from iTunes, if you have then this restore probably won’t work and you need to be prepared for other solutions “ I told them yes I had hooked it up to a pc to attempt a restore but in my situation the phone wasn’t reading the usbc either. Only way I could charge it even frozen was to MagSafe it. They were very clear it’s best to leave it to them or to restore yourself iTunes only.

You can try your luck with walking into the Apple Store or a Best Buy ( apple care retailers ) , but the best way is to contact AppleCare and they schedule you to the closest least busiest apple care near your location.

Had the same problem after an upgrade. Screen was unresponsive. Tried resetting it multiple times using the volume buttons and side button with no luck. These steps worked like a charm!! Saved me a trip to the apple store

Same issues here guys. Got my IPhone 15 Pro yesterday and last night I started having issues with the keyboard lagging and not responding to my finger when I would tap things. I would have to tap 3&4 times for it to recognize. I followed the Apple Configurator steps to revive it and IT IS WORKING again! Same software is still in place and I did not lose any of my stuff!! Give it a try!

I was about to buy iPhone pro max 1Tb but few people who uses it every day as a home blogger, posted about the camera getting stuck while recording, phone getting overheated, and battery draining faster. They also mentioned t either wait for new model or go for iPhone 14.

Apple Configurator fix worked for me after the apple store said my iPhone 15 Pro was bricked and needed to be wiped.

I felt pretty smug out-geniusing the genius bar!

What annoys me the most is that this is an apple problem not a user-problem

The fix is a lot easier than you think

Mine wasn’t completely unresponsive. It would highlight the button I click, but wouldn’t click it unless I double tapped after it was highlighted.

This I assume. Is problem you’re having since I would describe it the same way. If so, here’s how to fix it…

Turn your phone on and keep swiping up until your passcode pops up (If it doesn’t pop up try triple tapping the screen or the swipe up bar at the bottom of the screen)

Tap the first number of your password, it will highlight the number. Then double click on the same number and it will fill out the first number of your code

Then do that for all the rest. All the buttons on your phone will act the same. Click to highlight, then double click to have the button respond

Go into setting and search VoiceOver, again double click after it highlights, then turn it off. After that, you’re all set.

That should fix the issue, it fixed mine. Hopefully this helps

Wow....updated mine to 17.4 last night before going to bed. Early this morning it was a brick. Good, I saw your post.

Followed it step by step. After working on it for a few hours, it's now back to where it was. What took longer was forgetting the encrypted backup password. Anything important app like banking, had to re-key in the credentials.

Anyways mitchbee I just wanted to thank you, it saved one **** of a headache.

Plug it to iTunes. It will go through its thing. Be patient. Find finally will reinstall your last backup. Hopefully you have your password if not your only option is bringing it back to factory specs.