How can I turn off Stolen Device Protection if Face ID is not working?

nompumelelo73 wrote:

How can I turn off Stolen Device Protection if Face ID is not working?

Shut off any add-on VPN apps, or anything else that alters network access and routing.

If Stolen Device Protection is set to Familiar Locations, turn it off and wait an hour.

If Stolen Device Protection is set to Always, you'll need to log into iCloud.

Log into iCloud.com/find, and remove your iPhone from your Find My devices.

This removal also shuts off Stolen Device Protection.

Then re-enable Find My on your iPhone, and don't reenable Stolen Device Protection.

tochukwu213 wrote:

How can I turn off stolen device protection when my Face ID is not working

Shut off any add-on VPN apps, or anything else that alters network access and routing.

If Stolen Device Protection is set to Familiar Locations, turn it off and wait an hour.

If Stolen Device Protection is set to Always, you'll need to log into iCloud to shut it off.

Log into iCloud.com/find, and remove your iPhone from your Find My devices.

This removal from Find My also shuts off Stolen Device Protection.

Then re-enable Find My on your iPhone, and don't reenable Stolen Device Protection.

Then get Face ID fixed. Genius Bar Reservation and Apple Support Options - Apple

Feddyjnr wrote:

i haven’t stole the iphone is mine and just that my face id is disable, i want to turn my stolen activation off

Shut off any add-on VPN apps, or anything else that alters network access and routing.

If Stolen Device Protection is set to Familiar Locations, turn it off and wait an hour.

If Stolen Device Protection is set to Always, you'll need to log into iCloud to shut it off.

Log into iCloud.com/find, and remove your iPhone from your Find My devices.

This removal from Find My also shuts off Stolen Device Protection.

Then re-enable Find My on your iPhone, and don't reenable Stolen Device Protection.

Then get Face ID fixed. Genius Bar Reservation and Apple Support Options - Apple

Zachyy wrote:

Mr. Hoffman I have a question for you. Couldn't a thief just do this same route?

SDP is a means to delay the damage that can arise from a trusted-device iPhone stolen, with a compromised passcode; providing a means to slow an Apple Account take-over.

Not to prevent it. Particularly if a thief with a trusted device is given enough time. (And as an aside, eSIM makes some of this take-over process that much more difficult.)

After a trusted device is stolen, you will want to mark it as lost, send an erase, and to start your recovery from the compromise. If you dawdle here, you can still have a bad day. Bad beyond the iPhone loss, that is.

About Stolen Device Protection for iPhone - Apple Support

Log into your Apple ID from the regular web browser. Then scroll down to your list of devices. Select the option to remove or delete the iPhone from your Apple ID. It will immediately disconnect the security setting from the phone. It’s a better solution than wiping your entire device of all its data.

U need to go back to the location u enabled it at or a familiar location like home to have it accept the Face ID to turn it off . Clearly it’s a glitch that they have NOT responded to or fixed in the recent updates . Whats the point of stolen device protection a Face ID or a password if none of those are going to work . I had to drive home after I had left to be able to get on a zoom call . Deactivating it and never using it again . Takes u on an infinite loop of enter password then the face if trying again and neither unlocking it . What’s the point of locking owners out of the phone , how does this help anyone . Basically makes more sense to leave it phone at home if u that worried about having it stolen cuz it locks the owner out too with no way to get in . Apple fix this !! The password and Face ID should work for owners to get into their own stuff regardless what protections are turned on . No one wants a protection from being able to operate their own phone !!! BE for real makes me feel like Apple really slipping and makes me want to switch cuz this is weird and just dumb for a company that’s supposed so advanced and smart , people have been complaining for over a year get it together

julieolkowski wrote:

U need to go back to the location u enabled it at or a familiar location like home to have it accept the Face ID to turn it off . Clearly it’s a glitch that they have NOT responded to or fixed in the recent updates . Whats the point of stolen device protection a Face ID or a password if none of those are going to work . I had to drive home after I had left to be able to get on a zoom call . Deactivating it and never using it again . Takes u on an infinite loop of enter password then the face if trying again and neither unlocking it . What’s the point of locking owners out of the phone , how does this help anyone . Basically makes more sense to leave it phone at home if u that worried about having it stolen cuz it locks the owner out too with no way to get in . Apple fix this !! The password and Face ID should work for owners to get into their own stuff regardless what protections are turned on . No one wants a protection from being able to operate their own phone !!! BE for real makes me feel like Apple really slipping and makes me want to switch cuz this is weird and just dumb for a company that’s supposed so advanced and smart , people have been complaining for over a year get it together

That seems a somewhat different issue from the failed Face ID hardware discussed in previous replies.

As for what to do should the Face ID hardware fail, see previous replies.

Back up your iPhone, turn it off, and remove Find My. If that fails, erase it.

Mr Hoffman, bad news. This procedure doesn’t work, I tried it. The Support advisor that told me this must have misspoken, but the only solution is to have Face ID fixed.

I cant access any of my password settings or reset face ID since it requires face ID and face ID only to make changes. How does that even make sense? If you need to reset face ID or setup alternative face ID why would you make face ID to do so a requirement?

Face ID no longer works after activating Stolen Device Protection in iPhone 13. I can’t turn off face id, I cant reset it or add a different appearance and I can’t turn off the stolen device protection. I’ve updated software, backed everything up, there is nothing covering the camera and I did a few hard resets with no luck. This seems to have occurred after the recent software update.

Stop posting these useless solutions to this problem. It's obvious to everyone (except you, apparently) that the problem is caused by Apple engineers not thinking this through when they added this new feature. The solutions you're suggesting don't work, they've been tried already, and they're so basic that any user would have tried them already.

Yes, even I am facing the same issue since last 1 month. FaceID is not working and shows a service message. But I have observed this issue when I turned on the Stolen Device Protection. And since then the Face ID is not working, and it is also not allowing me to disable or reset the face id.

Has anybody found the solution to this problem?

[Edited by Moderator]

I Activated Stoplen Device Protection on my phone and Suddenly the Screen Broke, So After changing it, I can’t Use my Face ID, i can Even Rest the Face ID and I can’t even logout my iCloud to restart my phone, please what should I do, it’s 3 days Already.

I’m in the same situation. I called apple and they forced me to do a reset and that’s not done anything other than wait for the backup to do which is taking forever as when in stolen device mode the internet can’t be added!