Hi GM, since 2 or 3 days my FACE ID suddenly stopped working, i feel since i activated Stolen Device Protection my face id isn't working.
I am unable to even Reset Face ID since it is not recognizing my face ID.
Due to this i am facing lot of difficulties to access my banking applications.
[Re-Titled by Moderator]
iPhone 13
"Remove This Device" on iCloud gives
"Cannot Remove iPhone. Prepare It for Repair or Trade In?
This iPhone is linked to your Apple Account and cannot be removed while it is online, but you can still prepare it for repair or trade in."
I turned off the iPhone for several minutes, and then was able to use Remove This Device; iCloud's going to keep a handle on it for 30 days.
I powered up the iPhone, and went to Stolen Device Protection, to turn it off. It tried twice on FaceId, then asked for the iPhone passcode. It accepted the code, and showed SDP as Off.
FaceID still doesn't work for login. I rebooted, and still not working for login or for apps.
I reset FaceId, and started 'Set Up Face Id'. The camera gets to 'Position your face in the frame', fails over to 'Reposition your face in the frame, your face is out of view', and sits there. Restarting the phone doesn't help with that.
So, I'll go look for a thread about resetting FaceId, but at least I've turned off Stolen Device Protection, for which I thank you.
Mr. Hoffman I have a question for you. Couldn't a thief just do this same route?
My Face ID is not working what can I do
If Face ID is asking for this what can I do Face ID Required
Face ID is required to continue because Stolen Device Protection is turned on.
OK
Learn
MrHoffMan this procedure no longer works. It doesn’t remove the device from Find My but rather puts it in a trade or repair state.
Zachyy wrote:
MrHoffMan this procedure no longer works. It doesn’t remove the device from Find My but rather puts it in a trade or repair state.
This isn’t working?
Interesting.
Hi. I have the same problem with my Iphone 12 Premix ,after I have updated at 18.5 stop working Face ID and im not able to turn of SDP.you manage to fix it? thank you
I had the same issue everyone else here has had. I just did this about 15 minutes ago and it worked for me. I hope it does for everyone else!
Where is help?? Im facing this same issue, why this apple community doesn’t reply for any help?
Kindly reach out to the Store/Individual/Agency from whom you acquired your iPhone. They would be best equipped to confirm whether the device has undergone servicing by an unauthorized service provider.
In case you recall not encountering this message at the time of purchase and it surfaced after an update, it's important to note that this message is visible specifically on iOS 15.2 and subsequent versions. It might be beneficial to inquire about any recent updates or changes made to the device's software configuration that could have triggered this notification.
Understanding the circumstances surrounding the appearance of this message could provide insights into any alterations in the device's service history or software updates that have brought about this notice.
Camera and service history
With iPhone 12 models and later using iOS 15.2 and later you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to the Camera.
message if the camera installation is incomplete or if the camera:This message doesn't affect your ability to use your iPhone or access your camera.
Learn more about iPhone parts and service history.
Battery and Display and service history
With iPhone 11 models and later, excluding iPhone SE (2nd and 3rd generation), using iOS 15.2 and later, you can go to Settings > General > About for the parts and service history of your iPhone. You can also find out if the display has been replaced. If the repair was done using genuine Apple parts and processes, "Genuine Apple Part" will appear next to Display.
message will appear if the display installation is incomplete or if the display:An additional message might appear that says "Apple has updated the device information for this iPhone." This means that Apple has updated the device information maintained for this iPhone for service needs, safety analysis, and to improve future products.
If your iPhone's parts have been previously replaced, repaired, or serviced by an unauthorized service provider, it's worth noting that Apple may decline to provide service for your device. The decision to refuse service will depend on the specific components that were affected by the unauthorized service.
Get a Genius Bar Reservation and Apple Support Options - Apple
Contact Genius Bar.
Manage Reservations - My Reservations - Apple
How can I turn off Stolen Device Protection if Face ID is not working?
