Apple CarPlay no longer works with My BMW X7 (2021) using iOS 17.3.1

My phone is an iPhone 13 Pro. I’ve tried everything. I’ve tried removing the BMW from Bluetooth and re-adding. I’ve tried removing the car from CarPlay and re-adding. I’ve tried plugging the phone directly into USB device versus using Bluetooth (when it’s plugged in, Spotify will play but communications/phone/Bluetooth still doesn’t work over CarPlay). My son has the same iOS 17.3.1 on his phone and his phone connects to Carplay but he has an iPhone X. I’ve deleted and reinstalled and reset everything. Now I’m just waiting to get pulled over because I’m not using Bluetooth. 😂

iPhone 13 Pro, iOS 17

Posted on Mar 2, 2024 10:13 AM

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Posted on Oct 10, 2024 7:08 AM

@CapitalOats, THAT IS THE SOLUTION!!! You are my hero! That worked perfectly. I disconnected and re-paired about 15 times with no success and could not understand why wireless CarPlay would no longer function but I could still connect to BMW’s Connected Drive. The reset with the volume knob is the answer.


To add a couple of details. I had the ignition on and did not have to cycle the ignition BUT you do have to hold the volume knob a long time, about 20 seconds. When it came back up, I went to Mobile Devices, tapped on my iPhone and then changed the connection method to ‘Apple CarPlay’ and it connected right away; took 3 seconds.

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34 replies

Apr 22, 2025 1:36 AM in response to btushaus

Fixing CarPlay Connection Issues in Your BMW – Quick Guide


If you’re having trouble with CarPlay not connecting or working properly in your BMW, here’s a simple fix that worked for me:

1. Delete the Bluetooth and CarPlay connection:

• On your iPhone, go to Settings > Bluetooth and remove your car from the list.

• Also go to Settings > General > CarPlay and delete your vehicle.

• In your BMW, remove your phone from both the Bluetooth and CarPlay settings.

2. Reset your BMW’s system:

• Hold down the volume button for about 30 SECONDS until the screen resets.

3. Restart your iPhone:

• Turn it off completely, wait a few seconds, then turn it back on.

4. Reconnect everything:

• Pair your phone with your car again via Bluetooth and set up CarPlay as usual.


After doing this, CarPlay should reconnect and work like normal!


Hope this helps someone out there – feel free to share if it worked for you too!

Mar 2, 2024 10:26 AM in response to btushaus

Odd! I have a BMW too, and sometimes the connection problems are a little wonky. It sounds like you've done all the right things, but perhaps you've done them sequentially, instead of all at the same time. I would recommend deleting the BMW from the phone completely, and then turn off the phone. Then, before restarting the phone, eliminate all references to your phone from the BMW. Then, turn off the car. Restart the phone and try the pairing process anew with the BMW. If this fails, bring it to the dealership. Good luck with it!

Aug 22, 2024 5:52 AM in response to btushaus

This happens quite a lot with my BMW X2. Try the following,

  1. Turn off the Wifi and switch this ON. At times this helps.
  2. Reboot the head unit by holding the volume key for long.
  3. Delete your device, from the list of connected devices and add it again.
  4. Remove your BMW id from your phone and try adding everything fresh.
  5. If nothing works, you need to take your BMW and your phone to the dealership for them to fix.


In my case, 1 & 2 didn't work but 3 worked. So didn't opt for option 4 & 5.

Cheers!!!


Sep 9, 2024 10:11 AM in response to btushaus

I am now experiencing this same issue my apple carplay is randomly disconnecting in my BMW X3 and i have the iphone 13. I havent had an issue ever until now. I hope it fixes it self it has been for 2 days now disconnecting and i have to continuously keep hitting the "forget this device" to reset it. Me too I am I’m just waiting to get pulled over because I’m not using Bluetooth. 😂😂😂.

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Apple CarPlay no longer works with My BMW X7 (2021) using iOS 17.3.1

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