Apple CarPlay no longer works with My BMW X7 (2021) using iOS 17.3.1

My phone is an iPhone 13 Pro. I’ve tried everything. I’ve tried removing the BMW from Bluetooth and re-adding. I’ve tried removing the car from CarPlay and re-adding. I’ve tried plugging the phone directly into USB device versus using Bluetooth (when it’s plugged in, Spotify will play but communications/phone/Bluetooth still doesn’t work over CarPlay). My son has the same iOS 17.3.1 on his phone and his phone connects to Carplay but he has an iPhone X. I’ve deleted and reinstalled and reset everything. Now I’m just waiting to get pulled over because I’m not using Bluetooth. 😂

iPhone 13 Pro, iOS 17

Posted on Mar 2, 2024 10:13 AM

Top-ranking reply

treypt

Level 1

24 points

Posted on Oct 10, 2024 7:08 AM

@CapitalOats, THAT IS THE SOLUTION!!! You are my hero! That worked perfectly. I disconnected and re-paired about 15 times with no success and could not understand why wireless CarPlay would no longer function but I could still connect to BMW’s Connected Drive. The reset with the volume knob is the answer.

To add a couple of details. I had the ignition on and did not have to cycle the ignition BUT you do have to hold the volume knob a long time, about 20 seconds. When it came back up, I went to Mobile Devices, tapped on my iPhone and then changed the connection method to ‘Apple CarPlay’ and it connected right away; took 3 seconds.

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34 replies

App-138

Level 1

8 points

Oct 30, 2024 10:18 AM in response to CapitalOats

Success, you are a genius!

cmandrx

Level 1

8 points

Dec 24, 2024 12:27 PM in response to treypt

Thanks so much! Worked for me too after being frustrated for hours! Thanks so much @treypt and @CapitalOats

Apr 1, 2025 12:40 PM in response to btushaus

@CapitalOats, thank you for the tip. Worked immediately!

Oct 21, 2024 9:40 AM in response to btushaus

I was having issues with my CarPlay, suddenly it disconnected with my phone and would not come back up. I deleted my phone, paired it again, and it would only connect to BMW idrive but not CarPlay. I called Genuis and had to reboot the system.

With the vehicle running and in park, hold down the volume buttom on the radio until the screen goes completely black. This could take up to a minute. Once the screen is black, release the volume buttom and let it reset. Do not jump ahead, let the navigation maps fully come back on and then follow the prompts (also make sure you phone has been paired again before you do this, if you deleted it). CarPlay should pop back up and when you make a phone call and the volume comes back through the speaker you are good to go! This is the only thing that worked for me and I literally tried EVERYTHING!

Hope this helps someone who needs it!

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Apple CarPlay no longer works with My BMW X7 (2021) using iOS 17.3.1