Blank screen in Apple TV on my Samsung Smart TV

I have a Samsung Smart TV with the Apple TV app downloaded. I have paid a subscription, the £8.99 left my account on March 5, but when I go to the Apple TV app the screen goes black. All the other apps such as BBCiplayer work fine. Help please

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Posted on Mar 9, 2024 1:03 PM

Top-ranking reply

Urquhart1244

Level 10

149,364 points

Posted on Mar 9, 2024 2:24 PM

This is what Samsung Support suggests:

What to do if an app is not working on your Samsung TV - Samsung Support

Cold reboot the TV,
Update the TV system software,
Delete and reinstall the misbehaving app (if supported for the app),
Reset the ‘Smart Hub’ (I think like a factory reset for the apps part of the TV).

If you need further assistance after trying those steps, then please contact Apple Support.

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Blank screen in Apple TV on my Samsung Smart TV

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