Sony Bravia TV remote stopped working with Apple TV

I have the same issue. I managed to pair again the remote only after I stoped the bluetooth on my Sony TV and now it works but only if I used it with IR. When I go back on bluetooth it doesn’t work 🫣

Same with our TV. Can’t get out Sony TV remote to work since 3/17. Can’t get the Apple TV Remote (hadn’t used it in years so had to charge it!) to work either. Did find that our iPhone 14 Pro Max and iPhone 15 pro max have a remote feature that does work but what happens when someone else wants to watch (kids) when we aren’t home with our phones? Hope Apple fixes soon!

Thank you all for this thread. Hadn't used the TV in a few weeks and wondered why the X80J remote wasn't working on ATV. Spent an hour messing around with it. Tried everything including swapping out batteries. Very odd but if I disconnect a battery (pull it out part way and re-install) the remote will provide one toggle of one function within ATV. Then nothing. Again, good thing I found this thread.

I was ready to purchase a new remote........

I agree.. I noticed some odd behavior from the SONY TV a few days prior to the AppleTV update. I think Sony had an update that may have broken the Bravia sync when appletv updated. My TV became laggy in many respects prior to the AppleTV update, i.e., slow changes when given commands from the remote, slow changes between inputs which finally cause the screen to lock up and need to unplug from power to restart OS (Android). After a few restarts it seems to be settled, but not sure this is fully an AppleTV update issue. Getting to Sony support is a headache I'm not sure anyone can endure. I'll see if I can get an email through to Sony for any answers... Also, where are the Apple Support monitors on the discussion site? Anyone from Apple seeing these complaints?!

Have a Sony X90L TV, AppleTV 4K, Same issue as mentioned by this group, same dates when it stopped working (beginning-end of March 2024) was working great up to this point. If it’s happening to other brands of TVs, not just Sony, sounds like it’s an Apple issue? Please fix this Apple, and maybe a timeline? Not impressed with settling and using 2 remotes to operate devices that once worked together seamlessly.

Thankfully, or should I say unfortunately, we’re not the only ones dealing with this issue. Just a few days ago my friend asked if my Sony Bravia and Apple TV 4K had sync issues. I said nah, everything is fine. Then a couple of days ago I unplugged both devices to clean my room and they’re no longer syncing—same as you, turns on and off but can’t navigate through the Apple TV UI. The same thing happened years ago so hopefully they’re on top of this and we can all get back to controlling everything with the Sony remote.

The only way it works is to pull out your Apple TV from back of the TV and place it in front of the TV and do the "learn remote" pointing your Sony or infact any other remote to AppleTV Device. It works perfectly fine until Apple releases the fix in the next version.

I am not sure if this is still an issue for you. I had this issue. I took all my HDMI connections out of the back of the tv and then (with the tv powered on) pointed the remote and held the green power button down until the tv restarted. After the tv cycled back on, I reconnected my devices and the Bravia remote started controlling the apple tv again.

I ordered one of the new, smaller OE Sony remotes that solved the "Learn Remote" problem on one of my TVs, and a forced reset of the other, plus a reset of the AppleTV4 allowed a once connected remote to reconnect. This is a struggle that does not have to exist, in my opinion.

My remote just started to work again

I've been checking Apple TV daily for software updates and testing the learning remote option with no luck

As of last night the Sony remote suddenly started to work again and functioning correctly (no double responses). I have nfi why its working now, because I literally did nothing but turn it on

Same thing on Samsung TV's. Tried adding the remote but it just made everything worse, even only setting the most basic buttons would cause it to skip back twice or try to buy things while I'm attempting to change TV settings, etc. For some inexplicable reason, during remote setup you can't skip certain problematic buttons in the process, it's all or nothing. Apple please fix your mistakes.

***FIX*** Folks, For me, I removed all connections from the back of the tv. With the tv on I took the remote and did a hard cycle(hold power until sony logo comes back up) then plugged in my devices and it resolved the issue.

not sure if it will work for everyone but hey, it did for me. I have 3 system with ATV. All are working.

My Sony remote started working again with apple tv on its own without any known changes, then stopped again last weekend 5/5/24 after the Apple TV rebooted. What is going on with Apple? The bugs are becoming worse than ms windows. And, why aren’t there any Apple support people in here? All I get is some bs about ‘was this helpful’ and ‘your input gave you some points’ as if I gaf about anything but why it’s not working!!!

Sony TV Remote will not control Apple TV device anymore -- still a problem. The remote controls other devices and the remote will control the Apple TV app on the Sony TV itself, but just not the Apple TV box.

Even the Apple TV 4K (first gen) remote itself requires that I touch the Menu button before it starts working on the Apple TV device.

This is truly unacceptable. I now only use the Apple TV device for a "hub" for my Home Kit home automation items. This is not where Apple should be on this and this should not require folks going through any myriad of workaround to try to re-enable. It was all working so well for so long and now this.

Apple we are counting on you to fix this. Our smart TV remotes with HDMI control capability should be able to control the Apple TV devices we own. We had this capability and we want it back. Please investigate and repair.

Thanks,