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Whatsapp App not linking to Whatsapp Desktop

Hello there,


I cannot get my whatsapp (ip 15 pro max) to link to whatsapp desktop(windows).

It always appears error and reverts back to first page that have to click get started.

But I can link to whatsapp web and android phone.

I'm sure it's not internet connection problem, because I use the same wifi connection for all device.


Have tried everything including deleting current versions and reinstalling. Both on iphone and desktop.

I have tried to link another phone to the same whatsapp desktop and it worked, I have tried another whatsapp desktop from another laptop also the same issue can't connect. so what is the issue?


PLEASE HELP!

iPhone 15 Pro Max, iOS 17

Posted on Mar 19, 2024 7:37 PM

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Question marked as Best reply

Posted on Apr 8, 2024 5:03 AM

I'm encountering the same error here! I just switched from an Android phone to an iPhone 15 Pro Max, and now the desktop app isn't working. It worked just fine with my Android phone. I had to transfer the WhatsApp data from the Android to the iPhone; could that somehow be the problem?

44 replies

Apr 21, 2024 9:50 AM in response to linlineee

Same error for me, I've been trying all day with 3 different window computers, also reinstalling the application and restarting. Linking works fine with Whatsapp web and Android, but fails with Windows Desktop.


I am using Iphone 15 Pro with last iOS version, last Apple Store Whatsapp version and last Windows Store version...

Mar 22, 2024 9:12 AM in response to Kurtosis12

As Kurtosis12 suggested I have contacted WhatsApp... I will update here with their response within 3 days.


"Whatsapp from Windows app store will not link using my iPhone 15pro max.

An error always appears and reverts back to first page to get started again.


However it works with with my old android phone.


Can you please ask the Devs to fix the code for the new iPhone 15 pro max?"


----

1 Day later... Hi,

Thanks for your message.

Unfortunately, this issue is out of the scope of support that WhatsApp can provide.

If you have any other questions or concerns, please feel free to contact us. We'll be happy to help!


Apr 21, 2024 3:50 AM in response to linlineee

Seems to be working from the QR scan (worked for me today)


HOWEVER: if you have the iOS display zoom setting in iPhone set to "zoomed" the WhatsApp [Link Device] button does NOT function. Need to set your display settings to "standard" for zoom level.


I hope that might help someone because it's a pretty obscure bug. Have reported to WhatsApp support, hopefully it gets fixed in a future release :)

Whatsapp App not linking to Whatsapp Desktop

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