Whatsapp App not linking to Whatsapp Desktop

Hello there,


I cannot get my whatsapp (ip 15 pro max) to link to whatsapp desktop(windows).

It always appears error and reverts back to first page that have to click get started.

But I can link to whatsapp web and android phone.

I'm sure it's not internet connection problem, because I use the same wifi connection for all device.


Have tried everything including deleting current versions and reinstalling. Both on iphone and desktop.

I have tried to link another phone to the same whatsapp desktop and it worked, I have tried another whatsapp desktop from another laptop also the same issue can't connect. so what is the issue?


PLEASE HELP!

iPhone 15 Pro Max, iOS 17

Posted on Mar 19, 2024 7:37 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 21, 2024 3:50 AM

Seems to be working from the QR scan (worked for me today)


HOWEVER: if you have the iOS display zoom setting in iPhone set to "zoomed" the WhatsApp [Link Device] button does NOT function. Need to set your display settings to "standard" for zoom level.


I hope that might help someone because it's a pretty obscure bug. Have reported to WhatsApp support, hopefully it gets fixed in a future release :)

Similar questions

68 replies

Mar 22, 2024 9:12 AM in response to Kurtosis12

As Kurtosis12 suggested I have contacted WhatsApp... I will update here with their response within 3 days.


"Whatsapp from Windows app store will not link using my iPhone 15pro max.

An error always appears and reverts back to first page to get started again.


However it works with with my old android phone.


Can you please ask the Devs to fix the code for the new iPhone 15 pro max?"


----

1 Day later... Hi,

Thanks for your message.

Unfortunately, this issue is out of the scope of support that WhatsApp can provide.

If you have any other questions or concerns, please feel free to contact us. We'll be happy to help!


Apr 22, 2024 8:41 AM in response to MrShaneM

I have a new iPhone 15 Pro Max and the desktop WhatsApp app for Windows gives an unexpected error when it tries to sync after reading the QR code. The web browser version on the Windows desktop does work. I’m using the latest version of WhatsApp windows desktop app and despite repairing, resetting and reinstalling, it continues to give errors.

Apr 30, 2024 7:05 AM in response to NBNot

Bro, I am encountering the same issue. I recently switched to an iPhone 13 pro from my Android, and I have been facing this issue since then. I am getting frustrated as it has been weeks and WhatsApp has even rolled out new versions of the app (even on the phone) but still facing it. As a result, I have to use WhatsApp web...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Whatsapp App not linking to Whatsapp Desktop

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.