Faulty MacBook Air M2 dead within 6 months. Lost all my work.

I bought a new MacBook Air m2 in August 2023. I’m still paying for it and I had anti-virus, extended warranty and took very good care of it.

Suddenly the MacBook would not turn on. I took it to the store where I bought it and they send me to a apple representative that informed me the motherboard is dead and they cannot recover my files.


I’ve been a long time apple user, but I am very disappointed with the brand. A very expensive computer which I’m still paying for it, made me lose ALL MY WORK! Don’t tell me I should have the iCloud, no told me that was MANDATORY, and I had no idea they could not access my data in case on any problems…


In the end, I’m still paying for an expensive faulty computer that made me lose everything!

This was the last product I’ll buy from Apple, I’m very disappointed.


MacBook Air, macOS 14.0

Posted on Apr 8, 2024 4:33 AM

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Posted on Apr 8, 2024 6:08 AM

PedroSequeira wrote:

I know about the warranty, but that will not give my work back. I don’t have backups nor ICloud as I mentioned before. No need to tell me I should have iCloud, I already know about that. Maybe the stores should strongly advice the users to do it, since no files can be recovered if the computer is faulty from origin!

But that don’t change the fact I lost my work, with a brand new expensive computer.

You appear to be very upset that you lost your work. I am sorry that happened. It is a basic concept that computer users must keep a backup of their data. iCloud does not provide that backup. You must use a backup app such as Time Machine or some other backup app. Your data is gone. Moving forward ensure you maintain a data backup.

Use Time Machine to back up - Apple Support


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19 replies

May 6, 2024 10:28 PM in response to Servant of Cats

There's still no guarantee that if catastrophe strikes, it's going to be one that lets you recover any data off of the drive. A fire could burn down your home. Ransomware could eat up the contents of your drive, and even paying the criminals wouldn't necessarily get you that data back. If a SSD had a catastrophic firmware failure, well, you are not likely to be recovering any data from that drive, even if you pay big bucks to a professional data recovery service. Last, but not least, a removable and unencrypted 2.5" SATA, M.2 SATA, or M.2 PCIe SSD will not be of a lot of use to you if thieves steal your notebook and the drive installed in it.

Wow, you went on to describe such extreme scenarios to justify their unreliability. When a pristine device, sitting on the table top is dead the next morning, just when you're about to start your work, it's called an Unreliable device.

May 7, 2024 7:45 PM in response to muguy

muguy wrote:

Your device failed. It happens. Some fail quickly, others after years. Most don’t during the usable life. Being pristine is irrelevant. That’s why data backups (generally 3 copies made 2 ways with 1 copy kept offsite) are important.

Pristine is very much relevant, as this is one of the criteria for service centre to decide the cause, and thus apply service charges. External damages may cause internal issues as well.

May 17, 2024 8:53 PM in response to gopal.virtual

gopal.virtual wrote:

muguy wrote:

Your device failed. It happens. Some fail quickly, others after years. Most don’t during the usable life. Being pristine is irrelevant. That’s why data backups (generally 3 copies made 2 ways with 1 copy kept offsite) are important.

Pristine is very much relevant, as this is one of the criteria for service centre to decide the cause, and thus apply service charges. External damages may cause internal issues as well.


It is very relevant to who pays for repairs – the manufacturer (if the product is within the warranty period), or the user (if it isn't).


It is irrelevant to the question of whether you are going to get your data back if you failed to make any backups. That is what muguy was talking about. Just as as a flat tire is a flat tire whether the nail that punctured that tire was one that you drove over in the dealer's driveway, right after purchasing the new car; or drove over on some road under construction ten years later.

Faulty MacBook Air M2 dead within 6 months. Lost all my work.

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