Remote Management user keeps disappearing

In macOS Sonoma I activated Remote Management in System Settings/Sharing and added a user in 'Allow access for'. Selected the option 'Only these users' and gave this user all 'Options' available. Every time I close System Settings and open it again this user has disappeared. I cannot control the device from Apple Remote Desktop. It always tells me 'Access Denied'. If I try 'All users' it works. I tried deleting plist files from Library and user/Library but I cannot find a solution. Every time I add a user it disappears when I reopen the Remote Management settings. On 15 other devices I do not have this problem.

Posted on Apr 18, 2024 6:53 AM

Best reply

RedCiinco

Level 1

40 points

Posted on May 16, 2024 6:45 PM

I have also experienced this with Sonoma on Apple Silicone. What I have determined is that if you start with Ventura installed and set up ARD with "Only these users" then upgrade to Sonoma, the users stick. If you try to configure ARD with a fresh install of Sonoma the "Only these users" don't stick. So on a brand new M3 Mac with Sonoma pre-installed I wipe the Mac, install Ventura, configure ARD, then I upgrade to Sonoma. First and 2nd Apple Support tiers had not seen it before.

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17 replies

Jun 6, 2024 5:07 PM in response to Kaelonius

Nope.

Same authentication failed as before, and, yes, even with the exact same user credentials that allowed it to be (re)added in the first place. This is hardcore broken! Apple needs to get back to eating its own dog food, b/c right now, it's more like Xuzhou Anying Biologic Technology Development Co. and/or Suzhou Textiles, Silk, Light Industrial Products, Arts and Crafts I/E Co. and/or Chemnutra Inc...

Jun 21, 2024 5:03 PM in response to vdbf007

I found a work-around. 1) Un-toggle Remote Management. 2) Toggle Screen Share, click the info button, click "Choose who can log in to your computer. Click the pop-up menu next to “Allow access for". Choose “Only these users,” click the Add button at the bottom of the list, select users who can log in remotely, then click Select. Toggle the items that you want the user to have and click Okay. 3) Toggle Remote Login and click the Info button, toggle Allow Full Disk Access, click "Choose who can log in to your computer. Click the pop-up menu next to “Allow access for". Choose “Only these users,” click the Add button at the bottom of the list, select users who can log in remotely, then click Select. In essence, Remote Manager is these two combined.

Remote Management user keeps disappearing