Apple Pay not working on my Mac

I have a MacBook Pro running Sonoma 14.5. After filling out all the information in Settings for Wallet & Apple Pay, I am still unable to use Apple Pay at websites in Safari. When I try, a window pops up, and the Touch ID circle briefly appears then disappears. The only active button on that window is Cancel. I also have an iPhone and Apple Pay works fine there. What am I doing wrong?

MacBook Air 13″, macOS 14.5

Posted on Jul 10, 2024 1:45 PM

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Posted on Dec 12, 2024 5:09 PM

I found a solution... removing Xcode and changing FileVault's status did nothing for me, and turning on Safe Mode made it work.


Then I realized I had a utility running on my Mac called Quickshade that allows me to dim all the displays I have connected to my Mac at the same time. (It's a software overlay that dims the video output of the entire GUI, but doesn't control the actual display hardware.) Anyway, this overlay appears to remove focus from the Apple Pay popup in any browser.


So when I quit Quickshade, Apple Pay works as expected.


It appears that any utility that messes with the GUI in this way will produce a similar problem.


94 replies

Aug 5, 2024 11:07 AM in response to MCH117

I have tried removing the credit card from the wallet on my Mac, and adding it back again. All that works fine. I just cannot use Apple Pay at any vendor site. No matter what site I try (most recently USPS) I get the popup window, the Apple Pay circle appears and then disappears. I have to cancel out. Do these problems get forwarded to Apple? Is there some other support mechanism to use other than taking the computer in to an Apple Store?

Aug 8, 2024 9:45 AM in response to arlandfromdurham

I'm having the exact same issue that the original poster describes. It's especially frustrating because there is no actionable error message or even an error code that I can look up. The thumbprint just disappears, but only when trying to use Apple Pay on Safari. Touch ID works fine for logging into the Mac or registering accounts in Safari, which I did just now for this discussion board.


  • Apple Pay works just fine on my phone
  • I'm using the same Apple Pay and iCloud account on all my devices
  • Touch ID works for every other use case on my Mac
  • Touch ID for Safari on my Mac is unusable because the thumbprint icon disappears, forcing me to cancel


This results in Apple Pay being completely unusable on my Mac.

Nov 11, 2024 10:33 AM in response to Jeff Donald

That is what I meant when I said "it means something is wrong when not in Safe Mode". I have a second call with Apple tomorrow after the first didn't get very far. I have disabled all login applications and turned off all a 'allow in the background'.


Really hoping to not have to reinstall MacOS and Time Machine my settings.docs but I may have to.

Nov 11, 2024 7:18 PM in response to Jeff Donald

I am not placing my thumb on the reader, it doesn't get to the point to where it says 'Pay with Touch ID'. That's the point. I initiate Any Apple Pay button on any site i use (Apple.com to name one) and it does not work as intended.


I have:


Disabled ALL startup AND login applications/extension

Performed a full system wipe and re image.


Issue still persists...

Nov 15, 2024 6:22 PM in response to arlandfromdurham

I want to report that I am waiting to hear back from the Apple engineer next Wednesday.

This behavior me wonder if it's a bug. It'll work for about 10 minutes then this behavior will occur.


I have since tried going into safe mode on my MacBook and the behavior persists.


I have observed it also on my wife's MacBook pro (she's the only user) also running macos 15.1.

Nov 18, 2024 9:12 PM in response to Jeff Donald

I came here trying to find out how to add credit cards to my new mini M4. I don't have touch ID and in my experience it does not work in my arrid very dry climate on my senior-aged very dry fingers. I'm glad I finally have face ID on my mobile devices. On prior devices I have managed to set up my finger but after a week or so it stops working and after re-setting up over and over I've simply given up as a hopeless pursuit. You mentioned several pages ago an iPhone setting "allow payments on mac", and maybe that solves my problem. I use my watch to login to my Mini so is that really all I need to have for authentication for online payments? My Mini is so new I have not had a chance to find out if it works.


I cannot even type on the flat Apple keyboard that gives no feedback (my old one does not have touch ID) and I have replaced it with one that works well for me. Is Apple's keyboard the *only* way to authenticate for the purpose of adding credit card info in the Mini's wallet? Are you aware of any discussion to implement Face ID on an Apple desktop? I presume you are not privy to Apple's plans but I'd be interested in reading discussions on this topic if I knew where to find them.


At any rate, thank you for the various comments you have made in this thread that allows me to stop my search for a different solution and move on to actually using my Mini :-)

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Apple Pay not working on my Mac

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