iPad Pro 11inch 2018 bent

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iPad Pro 11inch 2018 bent

Hello everyone, yesterday I was playing on my iPad and then found it bent the way shown in the pictures (i’m guessing someone was leaning on it, in order for it to bend this way). At first, it wasn’t much of a problem, until I found out that it caused a malfunction in the Face ID. Now, every time i try to unlock my iPad using Face ID, it says that the camera is covered… maybe the TrueDepth camera is damaged or covered. What should I do in this case? Thank you.

iPad Pro, iPadOS 17

Posted on Aug 5, 2024 7:05 AM

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Answer 1

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LotusPilot

Level 10

320,924 points

Aug 5, 2024 7:12 AM in response to ahmadxbmw07

Damage of this type is typical of an iPad that has been left on soft furnishings - and has been subsequently accidentally sat-upon.

For practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty repair while expensive will be somewhat less than the cost of a replacement iPad.

As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support

If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.

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iPad Pro 11inch 2018 bent

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