iPhone 16 Pro Max shipment delayed

This may be an unusual story, but I did a Hail Mary and sent an email to Tim Cook. To my surprise, a very nice gentleman (not named Tim) from Apple actually called me. Coincidentally or not, my phone arrived a few days later.

Mine was shipped via FedEx (sadly), and the delivery instructions from the shipper were "weekday only, direct signature required". So I think it's plausible yours is also weekday only and that's why it says Monday instead of Saturday.

PrimalTlaloc wrote:

I got the same message and same variables as you, as well as a “mechanical breakdown”. I have another unrelated package with UPS that states it’s on the truck for delivery by end of day. Some breakdown.iPhone package is in my community sorting facility 🤦‍♂️

Then complain to UPS. There’s not one thing anyone here on this user to user only forum can do about this and I do understand the frustration as it’s never fun to be disappointed. But this is a UPS issue. Once handed off to UPS from Apple, it’s up to UPS to deliver the package.

I went into the EE store at 1pm on the release day to get my brand new desert iphone 16 pro max 256gb ordered. When I was there the guy checked five times to see that it was ready for the launch day release and it was ready for launch day release but when the 20th September 2024 came (today) my phone didn’t unfortunately. Apparently because the order didn’t go through until 2pm because the EE system went down, this caused my phone to be delayed because of their system. I had said to the guy on the day of order that is he sure that the system would handle the amount of people pre ordering and he said yes but unfortunately it did not and I had to wait 1hr after launch and now I’m being told that’s the reason why I’m still waiting. I was literally the first person in the store to pre order and I’ve ended up with nothing as of yet. It’s now the same day as the release and I am still waiting for my phone to come. Maybe they gave it to somebody else and won’t own up to their mistake as I received a text saying that my device was in store but unfortunately that wasn’t my device and i was texted somebody else’s order number to my phone. Very strange if you ask me.

Im getting the same thing, and no one can tell me where it really is. It’s as if it’s lost somewhere in the system. I’ve been calling UPS all day and no help with telling me actually where my package is at. Its ridiculous

I hope you received yours - mine said the same thing as yours, but was eventually delivered today. Of course, UPS delivered it to our next door neighbor and left it on their porch - but thankfully they’re honest.

I am very disappointed with Apple. I mean, I’m not gonna have my phone probably until after 26 September, which is about 6 days away. I did not order my iPhone until 12:15 PM Pacific daylight time on Friday, September 13th. I still have not gone. Any updates on? When is it gonna ship? 😢

next time I’m not pre-ordering

I am having the same problem

I am in east London, UK. My phone was marked as out for delivery, and then at 13:09 the tracking update said "there has been a security incident but we will still aim to deliver your parcel today"

the DPD customer service chat was useless - they wouldn't update me, they just kept saying "your item is scheduled for delivery on Monday"

This is what happens when Apple chooses to use a dirt cheap courier service. I've been having iPhones delivered to my home for years, and when they used UPS I never had a single issue.

I would like to complain to Apple but I already know they'll tell me to take it up with DPD

worse for mine, UPS said that the guy attemp delivered, and it was not the case, me and my partner were at home waiting in case of for th package, but nobody tried, so first lie,

then, 1 hour after, it said , deliver in person, someone sign, , and not us, with weird signature, then, it said on my app store app deliverd, but someone just stole my iphone 16 pro.

now there is a case open for me, that taking like 4-5 days, and after that they send maybe a new one, and my money is debit, and stuck for now, with nothing on my side, Apple , with UPS, just stole me 1600 $ just like that with not a good support, only said , wait, and we work only on working day , so for now i just go through a weekend with stress of my 1600 $ stole

for now i don't plan to buy again trhough apple app,

there are in fault by just don't thinking about do it for those kind a big price sell some premium delivered

I don't undersatnd apple in this side.

whatever, you are not alone about apple and t UPS bad delivered services

I have opposite problem. I ordered mine for delivery in October.Just in case I put a vacation hold in with UPS. Apple shipped earlier than agreed to and UPS says Apple won’t allow them to honor my vacation hold or deliver to a neighbor So they are returning it. Both companies are a complete fail.

I'm having a bad time in the UK - the phone didn't arrive yesterday, due to a "security incident", and even though the courier said the phone would be delivered Monday, it now says it is returning the phone to Apple. I've got no idea what to do - but in all honesty, I'm thinking of cancelling it and sticking to my iPhone 14.

Exactly the same! I got a new desert gold and a black. Received the gold yesterday, but the black one delayed from Sep 20 to 30, and now it further delayed to Oct 14-21. I called in and asking if somebody messed up my order, but they cannot find anything wrong. My friend who bought it a day later than me still have an ETA of Oct 7. So I am totally confused. Have you figured it out?

Mine went from out for delivery to being held by a government agency. The next day, today, it was back out for delivery, before being rescheduled for three days from now because my business was closed, even though this is a home, not a business. I do wonder if this is related to this week’s exploding pagers and walked-talkies…

This isn’t an issue with supply, since many of us are reporting the same issue where the tracking number says our phones are an hour away from us but the delivery date keeps changing from “today” to the next, then days out. It’s an issue in shipping or an issue with customs.

Verizon lied to me. lie after lie. they said it was shipped. then they said ill get a tracking number 09/20-09/21. they also said ill get it today. then they said they have to cancel my order and get it delivered in october. in tired of the lies