iPhone 16 Pro Max shipment delayed

I ordered my iphone 16 pro max at 5AM PDT on september 13, initially it was supposed to arrive today, friday september 20. On "my orders", it still says that it´s friday september 20, but when I track it in UPS it says it will arrive on monday. Is there any way I can know for sure when it will arrive? Also, the package is currently 5 hours away from my location.


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iPhone 16 Pro Max

Posted on Sep 20, 2024 8:00 AM

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Posted on Oct 13, 2024 2:23 PM

MKP_AK wrote:

To Whom it may concern,
I ordered my iPhone 16 Pro Max Desert Titanium September 13, first thing as I got up. Together with the iPhone 16 Pro Desert Titanium and the iPhone 16 Black, the latter two came in within a week. Then I ordered the AppleWatch 10 for my husband and it came in a few days ago, days within ordering. Yet my iPhone 16 Pro Max has been sitting at "from" status "label created" in Fort Worth, Texas. It is October 13 today! Nothing yet. I did all this work of ordering new devices and prepping and sending back old devices for credit for my family, and I don't have mine yet. What's up Apple?

You are NOT speaking with anyone from Apple here. This is a user to user only forum. As such we don't know what's up with your order or for that matter anything about your order.


You need to contact Apple directly for help. Since you are in the US, you can call Apple at: 800-MY-APPLE and make sure you know your order number.

238 replies

Oct 3, 2024 7:57 PM in response to jaimefrommonterrey

I am upgrading from an iPhone 12 Pro to the iPhone 16 Pro Max. So, I ordered the iPhone 16 Pro Max 1TB White Titanium on September 25th and it’s been showing that my order is “Processing” since the 25th of September. My estimated delivery date shows October 18 through October 25th, so I probably won’t be getting it until about a month or so later. Also, they do not bill you until your order has been shipped. This is why they say to go into the store if you want it in your hands the same day, it definitely takes a lot of patience.

Oct 4, 2024 4:33 AM in response to vallimanickam

vallimanickam wrote:

I have ordered my Iphone 16 pro max on sep 20,2024. They show it a delivery range of Oct 9 - 17. But i have a flight to japan on oct 12. I have a plan to reside for 6 months . Is there any possibility to get my iphone before 12th October

No one here can answer this. The delivery time frame is usually quite accurate. It may arrive anytime within the delivery window Apple told you and there is no way to speed it up.

Oct 12, 2024 8:28 AM in response to jaimefrommonterrey

2 iPhone 16 Pro Max Suppose to arrive September 25, 2024

Both Scanned the same time in West Yarmouth one made it to the truck one didn’t.

Contacted UPS - West Yarmouth Terminal NO IDEA where it is, advised to contact Apple.

Apple said a replacement will be an expedited order and should receive it by October 13th the latest, order still shows PROCESSING !!! I'm guessing they don't know the meaning of REPLACEMENT - EXPEDITED ORDER - EXPRESS DELIVERY.. bunch of apologizing & EXCUSES.. ENOUGH IS ENOUGH. THE PHONES ARE PAID FOR.

Oct 12, 2024 9:54 AM in response to Fringe09

Honestly I think it's a hoax, what a coincidence that the equipment is lost and at least in my case it was returned by UPS to the dock back to Apple. Other day through UPS web page says article is secure waiting for government release. A replacement was requested on 10/07 and is still under Applés consideration. Posible date of shipment is by November. They should be honest with customers.

Oct 13, 2024 2:14 PM in response to jaimefrommonterrey

To Whom it may concern,

I ordered my iPhone 16 Pro Max Desert Titanium September 13, first thing as I got up. Together with the iPhone 16 Pro Desert Titanium and the iPhone 16 Black, the latter two came in within a week. Then I ordered the AppleWatch 10 for my husband and it came in a few days ago, days within ordering. Yet my iPhone 16 Pro Max has been sitting at "from" status "label created" in Fort Worth, Texas. It is October 13 today! Nothing yet. I did all this work of ordering new devices and prepping and sending back old devices for credit for my family, and I don't have mine yet. What's up Apple?

Oct 14, 2024 1:20 AM in response to raymond225

I am in the same boat AT&T lied said it was shipping on Friday by two different reps. Never did now they said should be by month end. That moved back a week already. AT&T blames Apple and Apple blames AT&T. Simple fix is to actually communicate the truth and wait time for these phones. That would interfere with your marketing hype.


The part is my 13 pro is terrible shape broken port has been for two years and my battery is 77%. Finally was able to upgrade and order but didn’t expect to get a phone that will be dated six weeks.


At this point I wish I would have converted our family to Samsung Phones. This is a **** poor job by Apple and loyalists like me will remember.

Oct 15, 2024 1:34 PM in response to emroda

emroda wrote:

Ordered 16 pro on Oct 5th (estimated delivery Oct 22-29). Still processing after 10 days 🤦🏻

The status will remain in processing until just before they are ready to ship it. You'll then see Preparing to Ship, followed pretty quickly by Shipped and you'll get an email with tracking information. Your order is in the right stage at this point.

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iPhone 16 Pro Max shipment delayed

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