iPhone 16 Pro Max shipment delayed

I ordered my iphone 16 pro max at 5AM PDT on september 13, initially it was supposed to arrive today, friday september 20. On "my orders", it still says that it´s friday september 20, but when I track it in UPS it says it will arrive on monday. Is there any way I can know for sure when it will arrive? Also, the package is currently 5 hours away from my location.


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iPhone 16 Pro Max

Posted on Sep 20, 2024 8:00 AM

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Question marked as Top-ranking reply

Posted on Oct 13, 2024 2:23 PM

MKP_AK wrote:

To Whom it may concern,
I ordered my iPhone 16 Pro Max Desert Titanium September 13, first thing as I got up. Together with the iPhone 16 Pro Desert Titanium and the iPhone 16 Black, the latter two came in within a week. Then I ordered the AppleWatch 10 for my husband and it came in a few days ago, days within ordering. Yet my iPhone 16 Pro Max has been sitting at "from" status "label created" in Fort Worth, Texas. It is October 13 today! Nothing yet. I did all this work of ordering new devices and prepping and sending back old devices for credit for my family, and I don't have mine yet. What's up Apple?

You are NOT speaking with anyone from Apple here. This is a user to user only forum. As such we don't know what's up with your order or for that matter anything about your order.


You need to contact Apple directly for help. Since you are in the US, you can call Apple at: 800-MY-APPLE and make sure you know your order number.

238 replies

Oct 17, 2024 3:20 PM in response to dre118

see mine was order the 2nd of October and mine is estimated 24-31st so when I keep checking it’s still processing and today is the 17 so what the **** is going on talk to someone not helpful at all and just keep saying it bee there and they are sending it out in batches but I’m like you should have enough for everyone like what the **** im so mad and waiting I have everything and now my phone is still processing like when will it be shipped. I hate it

Oct 19, 2024 10:05 AM in response to kygene

Sometimes its not about slow release of the newest trending phone but about receiving a replacement of an older model. I have had an iphone 11 and it doesnt hold a charge at all. I have to keep it on the charger all day pretty much. It always drops calls. Every times there is a new software update, the phone gets slower. So, sometimes it's about upgrading to a new phone because your phone is about to take its last breath...it isnt even functional anymore. My 11 is on its way to becoming a paperweight. The shipment delays are unacceptable honestly, especially when paying over $1,000 and youre about to lose the phone you already own. Everyone has a right to be upset.

Oct 19, 2024 10:25 AM in response to steffbanks

So you are using an iPhone released in 2019, over 5 years ago and you likely have never replaced the battery in your aging iPhone, which is why you have to keep it plugged in to get it work? Batteries don't last forever and on average need to be replaced after about 2 years, depending on how heavily it was used. So no, people don't have the right to be upset, when they could have easily extended the life of their phone while waiting for Apple supplies to catch up with demand. Knowing you needed a new iPhone, why didn't you take advantage of the preorder process when preorders opened at 5 AM Pacific on September 13th? Had you been at the ready like myself and millions of other people, your phone would have been delivered in exactly one week. That weekend alone, it was reported Apple sold in excess of 37,000,000 new phones. That's a staggering number, to say the least. And according to another article, more phones than Samsung sells in the US in one full year. They can only make them so fast and supplies have to catch up to demand.

Oct 19, 2024 9:54 PM in response to jaimefrommonterrey

I ordered an iPhone 16 ProMax on 29th September 2024, and the expected delivery date was tagged as Oct 22 to Oct 29. Until yesterday, the order was shownith a description of "We've received your payment information and we're preparing your order."


However, when I checked today, the status is still processing, and the description says, "This item will take longer than usual to ship. As soon as it's ready, we will send you an update and prepare the shipment".


Anyone else experienced this or similar? Wondering if it'll get delivered as per the dates committed during the order. 🤔

Oct 21, 2024 9:27 AM in response to jchong

I ordered mine on 9/13 with the expected arrival date of 9/20. It was also lost in transit. My replacement was due to arrive 3-4 weeks from 9/25 when the shipping investigation began. On 10/15 I got a notification that my order was due to arrive on 10/16. Surprisingly I did receive it on 10/16. When you receive your order, be sure to follow up on the transfer of Apple Care. I was told the same thing. However when I set up my phone, it said I had 60 days to add Apple Care.

Oct 21, 2024 9:44 AM in response to ADZIND

ADZIND wrote:

I ordered mine on 21/09 in London with delivery being between 15th - 22nd of October which is tomorrow but it still says order in progress…. When I called apple I was told to keep waiting or cancel the order!! It’s really shameful.

Does anyone know when they do eventually ship the order how long it will take to receive your phone?

Typically, when the order status changes from Order in Progress to Preparing to Ship, it ships very quickly and is often received within 2 days from the status change to Shipped. Apple will send you a tracking number when it has shipped so you can track it yourself.

Oct 24, 2024 1:37 PM in response to jaimefrommonterrey

I ordered my iPhone 16 on October 8th, I also ordered a watch later. On October 22nd UPS came home, they delivered the watch and returned with the phone saying that there was nobody at my house. The next day, they came and had someone sign for the package, when I opened it I only found the cable, no phone.

I opened an investigztiinnwith Apple and a claim with UPS. UPS told me that I should contact Apple and Apple to answer:


We have completed our review with the carrier regarding your shipment and have determined that we are unable to provide a replacement or process a refund.


At this point, the best I can recommend is for you to raise this and report to your local law enforcement. We suggest to contact your local authorities to have this reported. You can also file for a police report.


It doesn’t make any sense to me, I was so excited about my phone because I’ve been using the 11 and now that I wanted to change for my birthday that is coming in few days, and this is the gift that I got.


Apple and UPS are doing such a mediocre job!

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iPhone 16 Pro Max shipment delayed

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