iPhone 16 Pro Freezes and Restarts

So …. Booked in to the Apple Store at Bluewater and diagnostic showed software fault, possibly a rogue app from my install. Anyway the “Apple boy” (his words) did a full reinstall from scratch. I then reinstalled the apps I really need, and disposed of those I don’t, (did me a favour really). Since then no problem. Love the new 16.

I am also having the Cellular Service drop all bars and reset as well as the freezing using an iPhone 16 Pro Max - 512.

I had the same problem. Fixed after backing up to my Mac. Then restoring from the backup.

Something is definitely wrong with restoring from iCloud.

Phone almost unusable, can’t open messages and it will randomly shut down and restart

3 things can cause this irritating type action. A installed app is corrupted and or misbehaving, water damage and lastly possibly tho unlikely an infection. You can try deleting apps one at a time or resetting phone if it’s an app or virus that would clear it up some. Unfortunately last times it’s happened to me required phone replacement

I as well had issues with the iPhone 16 Pro Max. I couldn't use the camera as my phone would freeze and restart. Apple Support run diagnostics and it failed system stability. I got it replaced and the new one had the exact same issues. Both had panic logs. For the second one I also tried factory resetting it and setting up as new but that didn't fix it (Apple Support ran analytics again, same failure). I ended up returning it and getting a refund. Now it's sold out everywhere.

After uploading the log to ChatGPT:

Panic Reason: The panic occurred due to an error in the DART (Device Address Resolution Table) for the AVE (Apple Video Encoder).

• The specific error is related to a PTE (Page Table Entry) invalid exception on a read operation at the address DVA 0x1000b44c2c0. This indicates some memory mapping or access issue in the device address space.

Panic String:

panic(cpu 3 caller 0xfffffff0473b6a54): "dart-ave (0xffffffdd4e318000): DART(CPUDART) error: SID 0 PTE invalid exception on read of DVA 0x1000b44c2c0 (CTE 0x10 SEG 0x5 PTE 0x513) ERROR_SID_SUMMARY 0x00003000 TIME 0x32489e90583 TTE 0 AXI_ID 0" @AppleT8110DART.cpp:2257

Relevant File: AppleT8110DART.cpp, which is likely involved in the memory handling for the device's hardware decoder or encoder.

I had similar issues. I tried to transfer all my data from my Iphone 12, but for some reason the iphone 16 and the 12 could not talk to each other. So I went for the icloud restore, and it led to serious problems (phone kept freezing and restarting every few minutes, icons getting blank, settings and app store being all black screens or app icons being blank, etc.).

Then I decided to backup my old phone (12 pro max) on my laptop, erased my new phone (16 pro max), then restored the newly created iphone 12 backup from the laptop to the iphone 16 and the phone is now working very well.

I have similar issues, restore took 24 hour !!! As it kept freezing and rebooting. Finally setup and charged over night and this morning two freezes and reboots before I could type this. However navigation very slow like its about to freeze and reboot any minutes.

Same issues here. Returned my 16 Pro after upgrading from a 13 Pro. My first phone was unusable, might have had hardware issues. Extremely hot in the morning, alarm clock not going off, camera app would never open, multiple crashes per day, unusable in general. Apple support noticed issues after remote diagnostics, after which I got a replacement. This newer 16 Pro seems to be performing much better, but has the same kinds of issues to a less severe degree. It still crashes at least once a day, and a restart seems to temporarily fix the issues. I also restored from iCloud and have noticed that some apps don't redownload after restoring, so might be an issue with iCloud restores. My home is filled with Apple devices, so I feel really disappointed. Very unlike Apple to have a launch this bad.

Same thing here, iPhone 16 pro max 256gb iOS 18.0.1, on Idle, it restarted itself with a kernel panic as well.

I will avoid purchasing new iPhones at launch. Next time I will wait at least 3 months.

Can anybody tell me if I should be worried about this panic message? It happened only once 🤞🏻

"panicString" : "panic(cpu 0 caller Oxfffffff04987ab70): \"AppleOLYHAL: PCle device

findPCICapability failed!"@AppleOLYHALPlatformFunction.cpp:381\nDebugger

message: panic\nMemory ID: Oxff|nOS release type: User\nOS version: 22A3370\nKernel

version: Darwin Kernel Version 24.0.0: Thu Aug 8 01:17:15 PDT 2024;

I have not had any further issues since updating to 18.0.1. I discovered that the Wireguard VPN app crashed my phone and also caused massive issues with the Network Settings and Cellular bars. It causes settings to crash and restart. There are likely some apps that are misbehaving as well as things that are now addressed with the newest OS 18.0.1 patch. Wireguard still misbehaves and cannnot be installed on 18.0.1. Open VPN has no issues. If you get the black screen with a reset circle when you run an app and things are weird, you found the misbehaving app. Wireguard app also causes crashes on iPad OS 18.0.1.

since 9/22 when I picked up my new iPhone 16 pro max, it hasn't worked correctly from the beginning. camera app crashes, sluggish, Facebook freezes, photos freezes, iPhone gets hot. The Apple Store even swapped out my phone for another, so I know it's software. very very disappointed with Apple. Is this the beginning of the end of Apple's quality? Seems this release is half-baked across the board. Apple Intelligence? Nope. just release a phone with the software thoroughly tested when it is ready, not before.

Apple owes it to its customers to publicly acknowledge this bug and to let customers know when the new release will be released to fix the phone that we paid for.

Everything is working perfectly after I reset my replacement phone to factory settings and set it up as a new phone rather than restoring from iCloud backup. Since everything is synced to iCloud anyways and most things work cloud-based, I really haven't had any issues or felt like I missed anything. On the contrary, my phone has been working perfectly without any issues whatsoever. Must be some sort of issue with iCloud Backups. Very happy to have found a solution to this incredibly annoying issue.

Same exact issue. I have reset my device twice. Was fine for about 12 hrs now the freezing and crashing is back

Same problem here… 16 Pro. It was fine all day but crashes in the evening/night.