Macos Sequoia 15.0 and office 365 - not responding

Since installing macOS Sequoia (15.0), I've had a problem when I open a Microsoft Word, Excel and PowerPoint file with Office 365 (latest version 16.89). The application doesn't respond. I have to force it to quit and open again: MS Word opened the file correctly. I've reinstalled Office several times, but the problem persists. In general, I can open one file, then application not responding.

Mac Studio, macOS 14.7

Posted on Sep 25, 2024 7:49 AM

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Posted on Nov 26, 2024 3:31 AM

found the solution of my case myself. turns out the culprit is the onedrive. my onedrive version is not app store version. trying some way to update it but i got no clue. so i uninstalled it and reinstall it with the onedrive of app store version. now that it's solved

74 replies

Oct 3, 2024 8:45 AM in response to BahadirT

I found my OWN SOLUTION

It cost me new Mac Office 2021.

When you try to open those idle .xlsx or .docs files, "choose app" section, there is "recommended apps" tab.

I can't choose MS Office Excel and Word.

Change "recommended apps" into "All apps" and tick apply all

you will start to open all your files on your laptop.

I cant send you pictures for that

But I can do that later


Oct 20, 2024 10:43 AM in response to Peter Roussak

I understand your concern. In my case, I didn’t restore any files from Time Machine for exactly that reason — I didn’t want to risk reinstalling the same issue. Fortunately, all my Word documents were already saved in OneDrive, so I didn’t lose any data. As for the apps, I reinstalled everything from scratch, which seemed to prevent any old issues from reappearing. It’s definitely a bit of a hassle, but in my situation, it was worth it since Office 365 started working properly again after the reset.

Oct 29, 2024 7:59 AM in response to _Keifer_

After updating to macOS 15.1, my Microsoft 365 stopped working again. Unfortunately, I had to go through the factory reset process once more, followed by a complete reinstallation, to get it working properly.




For reference, I’m using an Apple M1 Pro with 32 GB of RAM. It seems like resetting to factory settings is the only reliable solution so far, but it’s definitely a hassle.

Oct 20, 2024 4:01 PM in response to Yakamamka

So I really have to stop worrying about this issue since a new user account works just fine, but I thought I would throw this one out for others to try. I had to restore my original user account from Time Machine for an unrelated reason, and by some miracle I no longer have the issue with Word!


To be clear, this was a TM backup that I made this morning, when the old user account definitely still had the problem. So go figure.

Nov 8, 2024 6:59 AM in response to JoBremen

I am able to use the online version as well. Otherwise I would also have to use a Windows machine.

This is still incredibly inconvenient since the apps are not the same and it seems like the online apps don't have all of the features the desktop ones do (or at least I don't have time to figure out where they are hiding). At least I can go to the online app to create and save a file and then use the desktop to continue. No save as and I can't export a file to another format (like PowerPoint to mp4 or Word to pdf or Excel to csv).

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Macos Sequoia 15.0 and office 365 - not responding

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