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My wife’s iPhone 16 Pro is not turning on. Several times I have had to push the top volume, bottom volume and then hold the right power button until the Apple came on. And it took much longer than 10 seconds and instead of it coming on by itself, the Apple would show only after I held and released the power button. Did she get a lemon or are others having this problem? She gets a new phone every year so this is not an operator error.
iPhone 16 Pro
This happened again to my wife's iPhone 16 Pro. She could never get it to start. I tried 3 or 4 times with the force restart and it again would not start. I then plugged it in as a last resort, did the force restart a few time and finally it started. The battery was at 100%. It took quite a long time holding the start button after the volume up and down buttons for it to finally start. I will do a force restart on my iPhone occasionally and it never takes that long. She has had almost every iPhone since the 3G, so this is definitely not operator error.
I am responding here in hopes that it gets pushed to the top of iPhone questions in hopes that others may either respond that they too are having this issue and what the resolution is.
brad_cohen wrote:
When will there be a software update to fix this issue?
No one can answer that question. This is a user to user only forum. We have no inside knowledge of what Apple may or may not be working on. This issue is tricky. It doesn't effect the vast majority of users. Have you updated to the latest iOS version of iOS 18.1.1?
We have two 16 Pro's which have never had an issue. I'm sure determining why some users have this issue, while other users don't is a challenge.
To let Apple know you are having an issue, use this to provide feedback keeping this on their radar --> Feedback - iPhone - Apple
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susagoode wrote:
One can do the force start and yes, it eventually turns on. Sometimes after 2-3 tries and sometimes after 40. The point is, WHY should we have to go through this time consuming and frustrating endeavor? Apple Store, the first time I went in a month ago, acted as though they didn’t know this was a problem. They have all been aware of this since the iPhone 16 was released. Also according to the numerous posts, it is all types of 16 and it doesn’t matter how one transferred data from previous phone or if it’s plugged in to charger or not, they still have this problem if one powers off their phone. Not every time, but one time is too many and Apple needs to fix it or recall these phones! Stop selling them.
Then tell Apple what they need to do. By posting here, you are only commiserating with other users like yourself on this user to user only forum.
Feedback which Apple does read goes here --> Feedback - iPhone - Apple
Have you updated your iPhone to iOS 18.2? I've not ONCE had an unexpected shutdown on our 16 Pro or 16 Pro Max. It can often be difficult to isolate an issue, which only happens to a small minority out of the millions upon millions of iPhone 16 Pro models out in the world.
Everyone is most certainly not having this issue. Force Restart your iPhone, which will likely solve this:
this just happen right now and honestly I am disappointed on apple. been an iphone user from the beginning. I hope apple will patch this up soon.
definitely passing this info with my friends.
Looks like this is an issue when phone charges to 100%. If I set it to 80% it seems to work but 90 or 100% it won’t open without reset. Pretty ridiculous.
Doubt it is a charger issue (although I think apple is hoping it is), same with my Apple MagSafe.
After I was able to turn my phone on, I updated to 18.0.1 and reduced battery charging to 90%. So far so good.
My daughter is also having the same issue. This started after she updated to 18.0.1. This is extremely frustrating and unacceptable for a phone that costs $1,000.
It's definitely random. My husband's 16 pro and both my daughter's 16 are fine. It's only my 16 plus that is having an issue. I use the usb-c it came with and upgraded to 18.0.1. Very frustrating.
Thank you all you previous commenters. I kept the hard restart going until my phone turned on. Then ran around saying “ it’s not my fault”. This is bonkers.
Diagnostics show nothing. Apple help chat has nothing to help you. This is known problem, which they are doing nothing about.
I conducted the side by side update and am having the issue.
Ive just woken to the same issue! Im on holiday and need my phone! did you get yours sorted?
I’ve seen your reply and it’s brilliant that it eventually turned on, but it’s so worrying when it happens, I just wish Apple would fix this problem from happening in the first place
iPhone 16 Pro not turning on
