True depth camera disabled. I am not able to unlock my phone using my Face ID. Updated my software to the latest version 17.7 but it still doesn’t work. Has anyone come across this problem? Any solution??
[Re-Titled By Moderator]
iPhone 11 Pro Max
If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.
If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)
Make an appointment at the Genius Bar to have it diagnosed.
Genius Bar Reservation and Apple Support Options - Apple
If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.
If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)
Make an appointment at the Genius Bar to have it diagnosed.
Genius Bar Reservation and Apple Support Options - Apple
Hi. There is a big topic on here. Same after 17.7 and 18. Face ID not working on iPhone after iOS 18 update
I have exactly the same issue and have tried everything but still no luck.
True Depth camera has been disable on my iPhone and I'm unable to use Face ID
