Apple TV+ does not play content after age request on Mac

Apple One Subscriber here, from Germany - Every content that is 16+ does not play, although i am the Administrator for the Family Plan, Apple got my full authentication and even if going through a VPN or other DNS providers it doesn't matter. C'mon Apple, for real - this ain't no joke anymore. Content is blocked on every type of device, be it iMac, MacBook Pro, iPad Pro, iPad, iMac Pro, iPhone, iPhone Pro Max. No matter the version of the underlying iOS, iPadOS, macOS it all happened after being asked if i am 16 ... Yeah, well i am, obviously - i pay for it. And no, there are no restrictions applied on these devices, no ScreenTime misconfiguration, no wrong Family Sharing setup - force quitting doesn't work, manually emptying the cache has no benefit. This can't be real ...

Same issue here in Brisbane Australia. wasted an out of my life with Apple support on this and just got cut off in the end. not happy. Back in 2012 I started using Apple kit because it just worked!! if I am going to get this rubbish I might just go back to windows and save money.

There are 2 more options, too:

• Keep complaining here, make the issue bigger online so that Apple dedicates more engineers to this bug.
• Contact Apple yourself and demand greater compensation that the last person. Again, so Apple realises they can't make this issue go away buy throwing a few people a few movies. I.e. Make the issue bigger and make this a higher priority issue.

Don't passive aggressively tell us to be quiet, Mac Jim ID. Customers and users are allowed to vent their frustration for a validly frustrating issue that is taking months to be resolved.

This implies the "me too" users are wrong and they have no right to also post their experience. Are you the keeper of the forum? The "me too" posters as you call them add gravitas and hopefully a faster resolution to the issue with the sheer volume of posts and people experience this issue. I do not believe that Apple doesn't monitor this forum.

I contacted Apple, kindly asked for compensation and this was mistaken for a refund request and my account was cancelled, kicking everyone on my family off. I had to rejoin, and was not offered any compensation.

When i sent feedback and contacted Apple directly, I sent them a link to this issue. Surely, when they see the number of responses, this would escalate the issue internally, and I do not believe that Apple doesn't monitor this site. Of course, they would need to in order to manage their online reputation.

For me, nothing is working. I am not even getting age restriction or confirmation messages. I am opening the app, clicking on a show, it starts playing sometimes with the screen going dark and that's it. Loads and then takes me back to home screen. If lucky, the Apple TV+ logo pops up and then loading, back to home screen.

Internet is fine and AppleTV plus works on Chrome. My Mac is updated to latest OS version too. Is there a fix around or my machine is the problem?

Aaaand they managed to make it worse. On the web (signed in, mind you) I am now greeted with a trial subscription offer for AppleTV+. I have Apple One Premium. My subscription works on all other platforms, even in the TV app on Mac. But not the web. So, I guess I just can't watch AppleTV+ content with age restrictions anymore on my Mac.

I am having the same problem on a MacBook Pro

To Vikinghere, yes the same for me , I am in Australia

having this exact same issue in australia with ma15+ shows. Called apple and they have escalated and will call me back tomorrow 🤷‍♂️ annoying though

Anyone found a fix yet ?? Same problem here tv shows ma+ won’t work but movies will.

also Australia

Apple called today, no update as yet, expecting another call from them tomorrow.

I have the same problem - in Germany! So its not just in Australia...

Man am I glad, that I found this thread and can see that I'm not the only one. Already spend way too much time, trying to fix it.

Same here in Germany.

MacBook Air M1, macOS 15.4.1

Same Problem as described in Germany, since the newest Update on macOS 15.4.x