I am trying to subscribe to ChatGPT Plus on my iPhone, but I keep getting a message saying that my “Media & Purchases account has been disabled.” Because of this, I cannot complete the payment through the App Store. I already have an Apple ID, but in-app purchases are not working. I need help reactivating my account so I can pay for my subscription.
Hello,
If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .
or for additional telephone contacts refer to: Contact Apple Support - Apple Support
Use the above resources I provide to contact Apple instead of starting at the top level general support link at Contact - Official Apple Support . The special contact link I provided is the most direct contact method to get to the right people at Apple and it is the one Apple suggests you use. I am saving you the trouble and time looking for it. 😉
If it is another reason, post with more details.
Hello,
If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .
or for additional telephone contacts refer to: Contact Apple Support - Apple Support
Use the above resources I provide to contact Apple instead of starting at the top level general support link at Contact - Official Apple Support . The special contact link I provided is the most direct contact method to get to the right people at Apple and it is the one Apple suggests you use. I am saving you the trouble and time looking for it. 😉
If it is another reason, post with more details.
Apple ID Media & Purchases account disabled – payment for subscriptions not working
