WhatsApp calls disconnect after 4-5 seconds when iPhone 17 is locked

I recently upgraded to the iPhone 17 and noticed a really frustrating issue with WhatsApp calls. Whenever my phone is locked and I receive an incoming WhatsApp call, the call connects but then gets disconnected automatically after about 4–5 seconds. If the phone is unlocked, everything works fine. If it’s locked, the call just drops on its own. I’ve already tried: Updating WhatsApp to the latest version Restarting the phone Checking background app refresh & notification settings Ensuring internet connection is stable But the problem still persists.


[Re-Titled by Moderator]

Original Title: WhatsApp calls disconnect automatically when iPhone 17 is locked and someone does Video Call it gets disconnected after 4-5 seconds of receiving the call.

iPhone 17, iOS 26

Posted on Oct 1, 2025 2:19 AM

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Question marked as Top-ranking reply

Posted on Nov 4, 2025 7:32 AM

Solution found on Reddit that works flawlessly.


The problem comes from the iPhone 17's new "Centered Frame" camera feature. The effect follows your face. So you have to deactivate it.


Solution :


1. ⁠Start a Whatsapp video call.

2. ⁠Once in the call open the Control Center by swiping down from the top (right) of the screen.

3. ⁠Once in the control center click on “Whatsapp Controls” at the top of the screen.

4. ⁠Then deactivate the “Centered Frame” mode that appears among the other modes by clicking on it.

5. ⁠Cut the call and check if the problem is resolved by receiving a new video call.


Hope the solution works for everyone

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45 replies

Oct 1, 2025 8:20 AM in response to deepesh72

Here are some troubleshooting steps you might want to try:

-Make sure you know your wifi password before network reset as network reset removes all the wifi connections the phone had in the past , and your phone is backed up beforehand so that you dont loose anything

-Check your network connectivity, issue maybe due to dropped bandwidth, even though it happens only when your phone is locked. Therefore, I would suggest that you reset the network settings (Settings> General>reset>reset network settings)

-Make sure you don't have vpn if you have one, you may wanna delete it and restart your phone

-Lastly, if uninstalling WhatsApp and redownloading it does not help, then this might be a bug and Apple will refer you to Meta, as it's not their product.you can find below link to contact Meta

https://www.whatsapp.com/contact

Oct 12, 2025 5:25 PM in response to Kurtosis12

Since the issue ONLY happens on iPhone 17, and happens consistently, this is not the software developers issue. This is a hardware/ Os compatibility issue. I hope you understand why I expect my new $1000 machine to be able to run the same software as hardware thats 4-5 years old. If the iPhone 17 can’t do something my iPhone 13 can do, then something is really wrong. I can’t find a reason to blame meta when their software is working on literally everything else.

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WhatsApp calls disconnect after 4-5 seconds when iPhone 17 is locked

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