MacBook erase blocked by old Apple ID in Find My
I’ve been using my Apple ID abc@email.com on both my iPhone and MacBook for a long time without any issues. Both devices appear normally in Find My under abc@email.com.
Recently, I tried to reset/erase my MacBook.
During the reset process, it asked me to enter the password of an old Apple ID xyz@email.com in order to turn off Find My and continue.
The problem is:
- I don’t remember the password of xyz@email.com.
- It was a Gmail address that I deleted years ago, so I no longer have access to the inbox.
I tried to reset the password at iforgot.apple.com for xyz@email.com, but Apple says:
“This Apple Account is not valid or not supported.”
Then I tried creating a new Apple ID using xyz@email.com. I expected Apple to say the email already exists, but it didn’t. It allowed me to proceed to the verification step and sent a code to that email address. Since the Gmail account has been deleted, I can’t access that code.
So in simple terms, I’m stuck with an old, abandoned email address xyz@email.com still tied to my MacBook for Find My, and I can’t reset the Mac because of it.
What is the correct way to resolve this?
MacBook Pro (M1, 2020)